Office staff very friendly making you feel comfortable right from the start Dr Naroof is very…read morecaring and super smart his nurse Candace is a gem I cant say enough about this doctor he saved my life without a doubt I highly recommend this doctor

From the owner: The right specialists, delivering the right care, at the right place and time: ID Care is New…read moreJersey’s leading infectious disease specialists, and the largest network of board-certified infectious disease physicians. We are clinical leaders, innovators, and researchers, providing personalized solutions — all focused on identification, treatment, and prevention of infectious diseases.

This has been the worst experience for home infusions in my 5 years of receiving IVIG. The billing…read moredepartment is incompetent and did not submit my bill to the copay assistance that I was approved for. This was after I went out of my way to confirm that they had all the information they needed one month in advance. They missed 2 medication deliveries and delayed my treatment. Basically DO NOT BOTHER! Take it from me. No one there wants to help you even when the mistakes are theirs. DO NOT USE THIS COMPANY. It's bad enough to have s medical problem. It's worse when the people you pay to help you only hurt you. Bonnie W

This entire company, from pharmacy to billing to nursing and more, has been a complete and total…read moreunmitigated disaster. They cannot handle the simplest of operations. One part of the staff does not talk to the other part of the staff, and will convey different things to me as the patient. Countless times - I literally cannot count - I have had a long-planned infusion canceled because the company came up with a new hurdle they decided they'd like to implement. The staff is rude, inconsistent, and just utterly incompetent. The services that *have* been delivered have always been done so on an e emergency basis - somebody literally escalates up to a high enough level that something finally gets done. I literally don't know from week to week whether my planned infusion will go forward, and this is no way for a sick person to live. Fuck this company from the bottom of my heart.

After 4 times have never seen the actual doctor. They never call back with test results. When I…read morecall for test results, I am told to leave a message and no one calls back. Waiting room is always packed

The girls in this office are good for shit!!! They never answer the phone, you are automatically…read moretransferred to a automated hold line that plays music and dont answer the line. After being on hold for 18 minutes I was disconnected. I immediately called back and pressed the button for medical records, once again on hold with music for 13 minutes and was disconnected. The 3rd phone call to the office I pressed the button saying I was outside and needed to check in. They picked up the line and i proceeded to tell them i needed help with transferring my child's medical records and the girl transferred me to an answering machine, I left a message and I'm still waiting for a return call... 2 days later. They are SO unprofessional in this office. I WOULDNT TRUST THIS OFFICE FOR ANYTHING IMPORTANT FOR YOUR CHILD. 4143 Richmond Avenue specifically!! Definitely lost our business.

I was able to get in with ID Care and Dr. Bhalla after a very scary run-in with a possible…read moreinfectious disease. Dr. Bhalla was one of the most intelligent, thorough doctors I've ever visited. He took the time to ask the right questions and talk about my medical history in order to identify what might be happening. Then he completed a very thorough panel of blood work, which I appreciated. Overall, the experience was super positive despite the fact that I had a looming diagnosis. The office staff was kind and efficient, too. Highly recommend this office if you need an infectious disease doctor!

My brother John had been sick for the past week I called and spoke to Paulette Caruso on the phone…read morewho works at Victory Internal medicine and asked her to get my brother John in as he's been very sick. She contacted the doctor and made him an appointment for 10 o'clock this morning. She's very caring compassionate and was able to accommodate an appointment for today it's hard to find good help these days and I appreciate the willingness for her to go above and beyond to get him an appointment. I appreciate her very much and obtaining an appointment for him on such short notice very understanding on the phone very knowledgeable and the appointment was done less than five minutes. Thank you Paulette Caruso for being top-notch. I hope your manager recognizes you in the office

My mother has been going to Dr. Kopstick for almost a decade. He has been her primary care doctor…read moreand he's alright. His front desk has always been rude but today was where they crossed the line. The gave us the run around to make sure our insurance was accepted and we did all that they asked. I made three different phone calls to Humana and their office and Paullette from their office said we were good to go. Then we get to the office and the blonde receptionist bluntly says, we don't accept this insurance. I clapped back real quick because I had someone from Humana call their office to confirm just an hour before. My mother has a PPO - she is not playing around so I was not about to let her or her supervisor, Dawn, turn us away because of their own laziness. I get the Humana agent on the line (who was phenomenal) and we together now wait there for another hour for Dawn and her front desk to get their act together. After 75 minutes, we had enough and are about to walk out when they say "Wait! the doctor will see her". I asked is it cleared up? The blonde in the front says "I don't know". Apparently their boss Dave now magically had the power to let my elderly mother see the doctor. Why didn't they do this when we arrived? I didn't want my mom to get now get a huge out of pocket bill so we walked ourselves right out of that mess of a business they think is a medical practice. A note to this office - you are exactly why the American healthcare system is broken. You make insured citizens of this country feel like they have to beg for an appointment to see a mediocre doctor. If you hate your job find a new one. Don't punish patients for your own misery.

Dr. Hao Zhang provided excellent care. He is a knowledgeable doctor, with broad insight into pain…read moreissues'. The location is clean and comfortable.

They used to be good however now they do not answer the phone or replay to voicemails. I have been…read morenotified by two different medical providers that they have been unable to contact them for needed medical forms and prescriptions despite multiple attempts to contact them. I now have been trying for 2 days and no response from them.

I've been seeing this doctor for a few years now, and I couldn't ask for a better primary care…read moreprovider. He is incredibly knowledgeable, patient, and always takes the time to explain things clearly. Whenever I have an urgent request or concern, he responds right away -- it's clear he truly cares about his patients' well-being. His front desk staff is also excellent: friendly, efficient, and always willing to help. They make scheduling and follow-ups easy and stress-free. Highly recommend this doctor and his team to anyone looking for reliable, compassionate care!

Love both Dr Li & Dr Mei. They are so caring, loving and…read morefunny. They also have blood drawn in the office, no need going to lab. They've been out family doctor for over 10 years and I highly recommend them to everyone.