there customer service stinks. we were sent a headgear that didn't match the mask they sent. we…read moredidn't realize for 6 months when we went to use it we found out it didn't match with the mask they sent. called was told to take it back in city when I called city of Louisville office I was told it was too late to return so I'm going to throw out their mistake that Medicare

I thought this was going to be a great company to work with as the associate I worked with was very…read moreknowledgeable and helped me with my new CPAP machine in 2017. However, she told me I would be paying $50 a month for ten months then it would be paid for. Unfortunately that was not the truth. It was actually a 12 month contract. When I tried calling the company to get a copy of the original contract (which I did not receive) I never received any calls back until I got a late bill with a $5 late fee. I had to call about that. Profuse apologies and a retraction of the late fee. Since my insurance was billed and paid for their portion of the 12 month contract I just had to assume that the original associate did not know the contract. Next problem. I called 3 weeks ago to order supplies before the year end and before 2019 deductible kicked in. Needless to say, no supplies and no one answering the phone today. The voice mail said to leave a message then looped to put me on hold. I had to start pushing random numbers to be able to leave a message. (Try the number 2 button). If this was not the only company my insurance works with, I would definitely use someone else!

I went to pick up my new CPAP machine. I was quite anxious about it due to the casual approach of…read morethe doctor and the rep at Gould's supply. I anticipated just going in and being handed the equipment, asked for payment, and sent on my way. Kathy, the respiratory therapist, blew me away! She was so kind and considerate. She asked if my test results had been explained and went over all of them. She was patient in showing me the equipment options and answering my questions. She told personal stories to make me feel more at ease. She offered to bill my insurance company before expecting a payment up front. (Insurance has certain requirements but these are for your own health as well.) She truly was remarkable and I can't recommend her or thank her enough!

I would post negative stars if it were possible to do so. I had an appt with a rep to go over my…read moreinsurance cost and machine cost. I sign my contract for the machine. However when the payment was due they drafted my HSA 3x the contract amount. They said my insurance did not cover anything and that was my new price. The billing dept agents were argumentative and aggressive. I eventually got a supervisor that was no better. I did manage to get a refund to my HSA pending an actual billing statement. I terminated my account and returned my cpap immediately. The next day they drafted my account again. The rep was again absolutely rude.. said the notes to my account didn't reflect my request to terminate and the billing supervisor I spoke with did not exist and did I think to get his last name and ext?! I eventually made my way again and with great exertion to an escalation representative named Riley Barbero. Riley was a professional person and the only human of sense and manners that I had spoken to..she refunded my account again and terminated my card authorization and provided documentation. Sidebar to the customer service aspect.. fyi the humidifier that is a part of the cpap machine and must be used for the cpap to hold pressure...is a separate charge all together for its use!!! I mean come on! And that was also not disclosed nor was the charge authorize. GO SOMEWHERE ELSE if you like your money and your peace.

My mom got stranded at Baptist Hospital by the Rehab facility she was at because surgery ran late…read more I called a bunch of places and no rides available. I called Wheelchair Transport and even thou it was after 7pm, he gladly offered to pick my mom up from Baptist and take her back to Rehab facility. I highly recommend them and Claude was very professional and prompt with scheduled arrival. I will be using them again.

Extremely dependable and very punctual. I would highly recommend wheelchair Transport to anybody…read morein need of their services.

The website notes they are open NOW - and voice mail isn't set up on the business line! ugh! I…read morework 8-5pm and can't pick up my monogram top- Wish someone cared and told me when I paid $100 for my scrubs!!!! What ever happened to " Customer Service?"

Didn't browse the selection due to the "couldn't care less to help you" staff. I work in customer…read moreservice, this isn't how you do it. I was told by my employer & 5+ co-workers to simply to "go there and give my employee number" to utilize the scrub discount program my employer offers. Explained myself, showed my badge and was flatly told "that doesn't tell me anything" "I've never heard of that place" & then they offered no further assistance in resolving the issue aside from telling me to have my manager contact them. Mind you, I work 8-5 & can't make it before close during the week & used my day off to attempt to get this done. I shouldn't have ignored the reviews recounting the unhelpful staff.