Just wanted to let everyone know that Durham Optical is still in business. Moved to Thornton Rd and…read moreRossland. I was there today ad anew patient and loved the staff and service.

Went here today to get new specs. Sadly the store has closed. To bad, the couple that ran it, where…read moretrue professionals. Refuse to go to the optical boutique or new vision optical. Bad experiences with these two stores. Going to check out Cosco and see there selection. Review to be posted soon.

I really appreciate the entire team at "Alpha Optical" for their exceptional service. From the eye…read morecheck-up to helping me choose the right frame, everything was handled with care and professionalism. Thank you for your service.I highly recommend this place to anyone looking for quality optical services. Keep up the great work!

Amazing service, came in fixed my glasses in 2 minutes free of charge! had no problems, super…read morefriendly, nice guy. will recommend this to family and friends!

Verydisappointed123,…read more We appreciate your feedback and thank you for taking the time to leave a review on our site. Unfortunately, it does not meet our website guidelines, so we are notifying you to provide an opportunity to resubmit. Your review cannot be approved because it: ·            Focuses on in-store experience and not on purchased product ·            Mentions a competitor ·            Directs business away ·            Includes personally identifiable information ·            Mentions shipping complaints ·            Including inappropriate media ·            Contains a URL ·            Is vague or needs more detail ·            Includes profanity Submit something new Thank you again for your valued feedback, and we hope to publish your next review Thanks again, LensCrafters Great Frames...Customer Service less soLove these frames. They are light and durable. Highly recommend them. I will NOT be using Lenscrafters ever again. With COVID was concerned about going to Lenscrafter's in Oshawa Centre. When we did go in and ask about the way the premium lens were constructed (the top focus area is an issue and wished to change it), I was first told that I was 3 days out of my 30 day warranty and that I would have to call the manager. When I mentioned that I felt, given the situation, 3 days was not unreasonable to be late coming in, it was suggested that my prescription was off. The person helping me then asked me to focus and "tested" the prescription. He said the issue was my prescription and I had to see my optometrist. When I asked what he suggested my prescription should be he wrote down .25 different (this "test" was done with hand held devices and my optometrist had used a rather more substantial set of electronic and physical devices). I've given up on Lenscrafters and will be going to see another company about changing the lenses to what I need. I feel taken by Lenscrafters and that the person there helping me had no interest in my seeing better, only that he had protected the company from having to remake my lenses. Also, why wouldn't the manager of the store call me? I had to call him. Again, no customer service perspective or consideration.

By far the rudest customer service I have ever experienced…read more I bought a pair of glasses here, needed some follow up and some information regarding my receipt and was treated so poorly by the retail staff that I will never be back. They treated me like gold when I bought he glasses, but when I went back for follow up service they treated me like crap.

I've been going to Dr. Fernando since he had the office beside Lens Crafters at the OC! He is…read morefantastic. He makes you feel very comfortable and he is very knowledgeable. His staff are also great. They will not only fix your glasses, but will also help you pick a new pair if you're not so good at it on your own. They are always friendly and personable. Not to mention, there is no sales pressure whatsoever. THE best optometrist I've ever been to and I don't plan on leaving!

I ended up needing new glasses for a long road trip and they were able to accommodate me very…read morediligently. Outstanding customer service that goes beyond your initial purchase Friendly, professional, attentive, impeccable service Fair pricing, affordable without scarifying quality Competent and knowledgeable staff My husband and I are both very pleased with our respective purchase. Whitby Optical exceeded our expectations. We went to several places before finding it, but we'll only return to this one. I was not paid to write this review. They deserve more praise than my words can tell.

From the owner: Serving Durham Region For 29 Years.read more

Ordered a pair of prescription sunglasses to replace a pair I'd purchased from LensCrafters and not…read morebeen happy with. Decent selection with a variety of price ranges. Very happy with the service and the glasses I received. Nice and convenient and close to home. Would recommend

From the owner: We offer…read moreeverything from Single vision to Progressive clear and prescription sunglasses. Looking for a certain style or color of frame? No problem, drop in and we will work with you to make sure you're happy with your purchase. No one wants to wear glasses that everyone else wears; eyewear is how we express our individuality. That's why we focus on unique products that will make you stand out from the crowd. We love hearing the creative ideas our customers have. These ideas are what drive us to create our new collections!