So beyond helpful, the whole staff is very knowledgeable and answered every question I had. Good pricing, considering all the other pool stores I have been to. The service was amazing, they saved me from freezing! The bill was right around where they said it would be, even considering the problems that came around when working. They were so understanding when I called freaking out! They were fast and awesome. I would 100% recommend this store to anyone! Thank you New Way!!!!! read more

Very, very disappointed with this company's fireplace maintenance service. I had them out to my rental property for two years as the propane insert kept "whooshing" when it would light. They said there was no problem. I just had Isaac Heating (awesome company!) out as I just couldn't believe it was operating properly and Isaac, thorough as they are, discovered the heat exchanger was completely rusted out and informed me that the fireplace needed to be replaced! I should also mention when New Way performed their annual "maintenance" to the time of more than $150, they showed up two hours before they were scheduled (without calling), they barely cleaned anything (I had to revacuume the unit after they had supposedly done it), they put the logs back in the wrong locations and when they epoxied the glass into the frame the glue held for less than 3 months. Avoid, avoid, avoid. read more

Very disapointed we feel ripped off. 2 guys showed up moved 2 outlets 4 feet using exsiting wire to an open wall. extended a gas line 4 feet to the same wall, to a hole I drilled. wired up 3 overhead lights in the same room ceiling was open, again wire and junction boxes were there. took a look at my pool light, but did no work. we got a bill for almost $1200. A friend who is a contractor "back from FL." looked at the work and the bill and laughed stating the bill should be half that. And there was mabe 3 hrs worth of work, not the 6 + they extended it to. We should have known better. read more