I had my Audi S3 ran into and damaged the front bumper by an employee while he insisted he drove it…read moreout of their yard. Service was slower than expected and was not told a straight answer from the moment I dropped it off to them. Would recommend another workshop for a simple 15,000km service.

Bought our used Q5 over the phone. Very good sales experience from Bruce Moorcroft. But the…read moreafter-sales service was cheerful and excellent and a surprise. No hesitation recommending Audi Centre Newcastle based on our experience

Unfortunately, I feel obliged to write a VERY NEGATIVE REVIEW of this business. The gentleman who…read moreattended to me (who said his name was MARK) was one of the RUDEST businessmen I've ever come across. As a car shopper keen on purchasing a used car and flexible in price range, I approached him about one particular model in his fleet that in my opinion had a decent asking price. As part of standard negotiation practice, I suggested a lower price based on market value (from what I had seen in weeks of price comparisons and shopping). From there he refused to discuss any further with me, and went about doing so in a rude and crass manner. I never said his price was too high or out of the question; I simply was testing out the waters of what might potentially be, if I would've ended up purchasing the car, a longer-term relationship. What this gentleman demonstrated was IGNORANCE, a poor sense of judgement and concern for customers, which is a RED FLAG for anyone looking to deal with a used car dealership -- what a negative note to start on if one is going to establish trust and honesty regarding purchasing a car. I respectfully suggested that he could be more professional and courteous with customers, and that I had not yet suggested that I was not interested in making a purchase from him. He basically lost himself a customer. He ENCROACHED on me, saying "You got a problem?", with the vibe of picking a fight (like a "c'mon, I dare you.") I mentioned that I would write a negative review -- a statement which, to anyone with common sense, is an invitation to turn things around -- and he continued to show DISRESPECT and disinterest. He took a photo of my license plate (as if that would do anything, considering that all I did was talk). There were people around to witness this. If this man represents this business, I WOULD NEVER RECOMMEND THEM, especially considering that one would be purchasing a car, which is not a light investment. I normally don't write negative reviews, but I feel it is the responsible thing to do to alert other potential buyers. Customer service should be a #1 priority for any business. STAY AWAY.

I bought a rav 4 from mark today 21/5/16 for my daughter i was very impressed with his attitude…read moretowards me i did see negative feedback below and was surprised i have bought 2 other car before and he sold them both to me and today will be 3 cars keep up the good work Mark i wouldnt hesitate to recommend your car yard to anyone also great car my daughter loves it thanks. Allan

The sales staff at Regal motors must be instructed to lie through their teeth to customers. My…read morefamily recently went into this dealership to purchase a car, we had the financing, knew what we wanted and wanted to buy a car that day. We wanted to feel like we got a good deal but we wanted to buy a car so we weren't hard to please. However our salesperson (and then others) constantly lied to us, showed us a car that was discounted, 10 minutes later - no more left at that price. We have to charge you full price because it's the next years model (next years model not being released for another 3 months). We wanted an automatic - we were told there 'really hard to get' so that's why they're an extra $2k. It went on and on. My husband and I just couldn't believe how we were being treated. I felt like I needed a shower to wash the slim off me. We really needed a car but these people did not deserve our business. We went over to Cardiff Kia the next day and bought a car (same car we looked at at Regal but $1200 cheaper - SAME CAR) got some great customer service (no bs) a great deal on one of those 'hard to get' automatics (they had 12). Omg I have no idea how Regal stay in business if this is their sales strategy. How about some plain old honest good customer service.