Our Mother passed away, then a year later she was billed for an annual subscription. We called them and explained she passed, but they refused to remove the charge. That pretty much sums up the extremely poor quality of leadership and short sighted vision this newspaper now has. Very sad. read more

Delivery for 3 days in a row has not happened. We have called everyday we missed the paper. Doesn't seem like they care. What is happening to my favorite newspaper? read more

I live in a sober living house and I have a medical marijuana prescription and I'm not allowed to use it, however, they do allow people to take methodone and Suboxone but I can't wrap my head around that. I've been told that I can leave if I don't like it but that is a cop out because they are prejudice and bias. I think they should look at the issue without prejudice and bias. I wish that I can talk to someone who makes decisions about writing the stories, I try to deal with my pain the best I can but every day I lose that battle. read more

We have been customers of the News Journal for years unfortanetly the quality of the news and the price hickes that were made we decided to go from a full subscription to just weekends. Well in February they starting overcharging us and when I called they said it was for some premium service. We never asked or requsted it so since we were not happy with the papper edition anyway I canceld my paper subscription and decided to just have the Online service. When I canceld I was told that I would have a credit balance on my account. On May first I was overbilled again and when I called I was told that in was a balance transfer for the past three months. I tried to explaine that I had already paid for my paper subscription and I just started the Online so there should not have been a Balance to transfer. Unfortunatly the representative was hard to understand nad I think she could not grasp what I was telling her (language barrier). So I signed in to my account and checked that I indeed had a credit balance. This time I thought I would send a detailed email to cutomer service requsted a complete Itemized statement from the bigging of 2019. I wanted to know exactly what I was being charged and why. Well this email was sent twice both times they disregarded what I was asking and just sent a message that there was a balance transfer. For what no idea and what was the premium service that they offered that I was charged for also I have no clue. As of today we have canceled with them and I strongly advice you if you have a subscription with them and have ebilling to stop and stop automatic payments. We wont receive a refund for everything that was charged and it's agrevating but truthfully I'm just happy of don't have to deal with them any longer. If your are thinking of starting a subscription be very careful and maybee just don't. They are untrustworthy and the quality of the news and services are very poor. read more

We have been receiving the paper for more than 30 years. This year has been a nightmare. The paper is habitually late. I called, complained and in a few days it arrived on time!! Yay!! or so I thought... day 2 on time!!! Yay again.... 3rd day 45 minutes late..... and was back to late EVERY DAY!!! We are discussing if we want to continue the paper going forward or just try a weekend delivery. Sad..... read more

No paper delivered since October, I call I email nothing happens. No I go online it says my address doesn't get delivery?? Dont waste your money, they just steal it. read more

I have been a subscriber for 30 years and up until this year had no delivery issues. This month (so far) I have missed 5 papers! I have reported each one and am assured (by a robot voice) that they take these issues seriously. Hah! I have yet to be able to speak to a human. I am elderly and like to hold the paper in my hands and do the puzzles. As pricey as this paper is, I expect better service. Debbi B. read more

The paper isn't very good, especially since USA Today took over, but I subscribe to the online version and the Sunday hard copy for what little local news (other than sports) it has. Today, I tried to put a vacation hold on the Sunday paper, and kept getting an error message on the News Journal website. I tried to call and got a message saying that wait times were an hour to an hour and a half. The voice message suggested using the chat function. I tried chat, and got a message saying that the wait for a chat is unusually long, so whatever you want, just go online and do it yourself. That's it: the chat box just stood there, nothing more happening. So far, it's been about half an hour. They're relentless in trying to solicit subscribers, but once you HAVE subscribed, you can't get even the most basic service. read more