Stay away from this Business. [[HIGHLIGHT]]Great Salesperson[[ENDHIGHLIGHT]] Reasonable prices Then comes the ongoing problems. We had all of our windows replaced last August and we are still waiting for them to correctly Finish the job. Last August they delivered the wrong window configuration for the front of the house and since then they've made six return trips to "correct" the problem. The problem is, each time they come back the new window is wrong. They've had our $18,000 since last August, They've obviously cashed the check. And we still have the wrong window. The follow up is a bunch of lame excuses and "oh we're sorry". Even after filing a complaint with the BBB, they still can't get it right. read more

I like the windows but customer service is awful. [[HIGHLIGHT]]it is impossible to get someone to help you.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Also my sales person was rude to my neighbor. Actually hung up on her.[[ENDHIGHLIGHT]] Can't get new customers that way!!! Service techs are nice. I do appreciate them. read more

[[HIGHLIGHT]]THEY WONT STOP CALLING ME! I asked them MULTIPLE times to take me off the no call list.[[ENDHIGHLIGHT]] Please NEVER buy from them. They will LITERALLY hone you down until you say you want some windows. [[HIGHLIGHT]]Sales people never listen to you.[[ENDHIGHLIGHT]] DO NOT BUY! read more

Window service is AWFUL! DO NOT BUY THIS PRODUCT! [[HIGHLIGHT]]We have been waiting almost a year, made dozens of phone calls, most of which are not returned or answered.[[ENDHIGHLIGHT]] The window cost over $5000- it should work!! The mid part of the sliding window we are told was improperly drilled at factory, so closing it sounds like you are ripping it apart.. Also very hard to open, close or lock. Seriously these people should close their doors! read more

Bad experience, Overpriced me, [[HIGHLIGHT]]Salesman disappeared , no reply from phone calls to a manager[[ENDHIGHLIGHT]], installers never showed up on time. Windows have smudges inside double pane when built impossible to clean! New South Not Proud! read more

Dealing with the Orlando office. In October they installed the wrong sliding door (oriented the wrong way). Gave contact info to get the replacement organized. [[HIGHLIGHT]]We reached out repeatedly. After months of trying, finally reached someone. Said the replacement had never been ordered[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Gave contact info and said 2-3 weeks. Never called back[[ENDHIGHLIGHT]]. Did follow ups. Never called back. [[HIGHLIGHT]]Spent 2 hours working the phones on a friday am. Finally got someone. "[[ENDHIGHLIGHT]]Oh, it's in the warehouse now. Can install next week." We'll see if it happens. As others have said, once the contract has been signed, you're dead to them, and if they make a mistake they will do everything in their power to avoid making it right. read more

Installers were good. [[HIGHLIGHT]]Sales and customer service is terrible.[[ENDHIGHLIGHT]] Window were late being installed. One window installed with shattered glass in it. [[HIGHLIGHT]]Told it would take 2-3 weeks to get the new glass but now going on 5 weeks and all I get is that the glass is ordered.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They tell you they will call you back and never do.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Once they get a signed contract you are dead to them.[[ENDHIGHLIGHT]] read more

Lack of communication, failing product had several windows replaced as they keep fogging! The last window replaced doesn't even fit and I have been waiting since July 2025 for them to make it right! [[HIGHLIGHT]]I have called and emailed NOTHING![[ENDHIGHLIGHT]] Do not use this company! Run away and fast read more

My first Installation was October 2024- It's been "15 months" and yesterday was supposed to be the final install but only delivered one window instead of 2. Windows were either wrong or defective. [[HIGHLIGHT]]Went to local office where Production Manager wondered what was wrong with 15 months???[[ENDHIGHLIGHT]] Our relation had been pleasant in the past but took a turn yesterday when he became abusive, disrepectful and ended up in a shouting match. [[HIGHLIGHT]]Tried to locate an office for filing a complaint- worked on it for 3 hours. Email address given were invalid[[ENDHIGHLIGHT]]. Stay away from this company!!!!!! read more

Biggest rip off going in florida crappy instalation started in July did not finish till Jan installed in July had to come back took them like 3 months to come back and redo every window we are not saving any cost on utilities actually they went up beware cause they sure talk them selfs up but have failed in every and every thing they did and they are very expensive buyer be ware read more

[[HIGHLIGHT]]I am filing this complaint due to ongoing communication failures, lack of accountability, and unresolved service issues.[[ENDHIGHLIGHT]] My experience with Armorvue / Window Nation / New South Window has been one of the most stressful home improvement experiences we have ever encountered. [[HIGHLIGHT]]From start to finish, communication has been disorganized and follow-up has been nonexistent.[[ENDHIGHLIGHT]] I have attempted to resolve these issues through the proper chain of command, including: * District Regional Manager - Brad Sheffield * Store Manager - Preston Koch * Production Manager - John Ziles * Service Technician - Ryan * Customer Service / Scheduling - Loretta and Gladys [[HIGHLIGHT]]Despite multiple calls and emails, responses have gone unanswered for days and sometimes weeks.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Escalating the matter through management has not produced meaningful resolution.[[ENDHIGHLIGHT]] When issues arose with the installed windows, the company failed to take accountability or provide a timely, professional resolution. For a company that markets itself as "premium," the level of service provided does not reflect that standard. For the amount of money invested in this project, the lack of responsiveness and accountability is unacceptable. [[HIGHLIGHT]]It has been frustrating, exhausting, and time-consuming to attempt to get someone to take responsibility.[[ENDHIGHLIGHT]] As of today, February 27, 2026, I still have not received adequate response or resolution. I strongly caution consumers to thoroughly research before signing any agreement with this company. read more

We had 12 windows and 4 sliding glass doors done at our home in Largo Florida. The team that installed the windows was exceptional. The quality of the windows and doors are also great. Unfortunately once the install was finished and we made the final payment, they just forgot about us. Over a period of the next three months we had to make call after call to their customer service desk to try to get the aster guy, inspection and finally the closing crew to come wrap up the job. At one point I was texting directly with a supervisor to get the stucco work finished and then he vanished too. So overall, the product is good quality, but the service and follow up is horrible. When you write the final payment stay on top of the so you don't get forgotten about. read more

NewSouth Window Solutions - Sliding glass doors. - Windows Installation Near Me - Tampa, Florida

Well, we signed contract in August. They finally installed October 1 and done on the 2nd. Within a week inspector came and windows didn't pass. Installers came and fixed the problem like 2 weeks later. We were re scheduled for that due to truck breaking down. Ok, now inspector returned and everything passed. It is now December 5th and New South is scheduled to come out to finish up moldings and put in plugs covers over screws. Date was changed because installer was in an accident. Now set for December 19th. We'll see how that goes. This is our 2nd time using New South. Did install when we lived in South Florida. Never incurred such a long delay. It was a smooth process. This has been dragging on for 4 months now. Unacceptable!! They didn't hesitate to get our money, but to finish up doesn't seem to be a priority now. Also they need to replace 2 damaged window screens and a sliding door screen that installer damaged. I'm very disappointed overall. Only positive is the windows are nice. [[HIGHLIGHT]]Even salesman hasn't been very helpful. He stated if you have any questions or problems don't hesitate to call him. Well, we did and there was nothing he could do.[[ENDHIGHLIGHT]] To recommend this company, I doubt it. read more

What dies $40000 buy? What does lifetime guarantee mean? 400000 bought windows and doors that i have had to have someone out 4 times. #1 finish the job they started never finished caulking #2 Repair screen that was broken when they installed, this took a month. #3 Repair hinge bound doors, still a problem. #4 Replace blind in door. Took several weeks to come our. Repaired 2 weeks ago still broken. Now I await visit# 5. [[HIGHLIGHT]]Left voice message left email no call back. Spoke to someone today that was absolutely no help. Told I would get a call back in about 48 hours. Told there was no manager or supervisor available.[[ENDHIGHLIGHT]] PLEASE RESEARCH DO NOT DEAL WITH NEW SOUTH!!! read more

Horrible service if any service at all. [[HIGHLIGHT]]No response by phone for date of installation.[[ENDHIGHLIGHT]] Then I researched, they are being merged or absorbed by Miter Co and its possible subsidiary PMG windows. SOS do not sign a contract with them. The whole thing is unstable. read more

I know this is a late comment considering I had my windows installed in September 2021, however; because of the terrible installation I ended up double pneumonia and 2 stays in the hospital. The installers never isolated the construction. I was sitting in my living and my fire alarm went off. I turned to my right and a huge cloud of dust and parts of the concrete from my home was pouring into my home. I breathed into those particles which then lodged in my right lung . I ended up with an infection and became weak hence the infection spread to my left lung. [[HIGHLIGHT]]I had to fight for New South Windows to clean my AC ducts. It was a little two late.[[ENDHIGHLIGHT]] Almost 4 years later, I'm still not completely well. Because of my illness, I still haven't repaired all the damage the installers did to my inside and outside walls. Be cautious if you hire this company, they grew to fast and hired subpar installers. My installers didn't prepare/ cover up or isolate the area so my home wouldn't get dirty. My home was a mess! Oh, the one previous Anderson window that wouldn't open..., was replaced with a new south window they will stay open. Another window doesn't drain properly thus the hardware is rusted. I'm concerned the water is draining into the wall. I paid $58 k for new windows and doors and am still paying for it via my health. Hire with caution! read more

NewSouth Window Solutions - Window seal! - Windows Installation Near Me - Tampa, Florida

We had NSW replace all windows and large sliding glass door. The crew was amazing and finished the job in one day! Everything looks great and the house was left clean. Everyone one we have dealt with has been friendly & professional read more

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[[HIGHLIGHT]]Horrible horrible company.[[ENDHIGHLIGHT]] Bad installation, refusal to fix. Slow slow service, windows left expoaed for months, leading to water damage. [[HIGHLIGHT]]And such rude staff.[[ENDHIGHLIGHT]] Use anyone else. read more

The windows and the couple who installed them are great. [[HIGHLIGHT]]Communicating with the company is a D+.[[ENDHIGHLIGHT]] They lie. They aren't locally owned. [[HIGHLIGHT]]They do not reply to emails, letters and calls.[[ENDHIGHLIGHT]] I would recommend the windows and not the company if I could. Do your homework and go with someone else. read more

Paid 50K for all my windows and doors. The materials seem to be good. Installation is EXTREMELY subpar (I have pics to prove it). They sent the same person over and over, to solve the issues they themselves created. Failed inspection due to wrong installation procedure, non compliance with county code, doors with handles scratched, installed non-square, not closing properly, parts missing (i.e: plugs to cover screws). Broken seams, stucco used improperly (Came off at first pressure cleaning) Crew showed up at least 4 times, not counting scheduled inspection. Last time I had to threaten with a lawsuit to have them come and fix inspection failing issues. Doors are not square, do not work properly. I do not recommend at all read more

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I have to base my rating on how they left me hanging. [[HIGHLIGHT]]I met with the salesman who was extremely friendly and helpful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]We discussed my needs and he advised his solutions.[[ENDHIGHLIGHT]] There was no mention of any issues. A few days later another guy came out and made final measurements and assessment. Again, no mention of any potential issues. [[HIGHLIGHT]]Two months later when I was waiting for a call about installation, I received a call that they were not going to be able to do the job.[[ENDHIGHLIGHT]] I couldn't believe that if they thought there was an issue, they couldn't have figured that out in far less time. [[HIGHLIGHT]]This was a two month period where I could have found someone else[[ENDHIGHLIGHT]]. I was impressed with their product initially, but I'm left with little regard for how they manage the company. read more

My order arrived at the approximate time I was told. However, one on my sliders for the master bedroom was not included. The windows that did arrive were installed in mid February. I have been unable to clean or remote the stickers because I needed the Collier county inspector to approve. Since the job they never communicated with me. I am still missing my master slider. It's been over a year. Just called them and all I get is excuses. I believe they have a quality product but the service is deplorable. I definitely would NOT recommend New South. read more

NewSouth installed the storm rated front door in December 2023 prior to us moving into our home (previous owner purchased the door) - Hurricane Helene gave us 4ft of water, which damaged the door. The company refuses to warrant any of the issue as the previous home owner who purchased the door never called them within 30 days to let them know that they sold the house to us - so now all the warranties are void for the door. The door is 15 months old now and they refuse to warrant any of it. DO NOT USE THIS COMPANY - read more

New south windows is an amazing company if you want windows installed and then never hear from them again. The installation was fine but if anything goes wrong don't expect to hear from them ever again even after multiple attempts to get a technician out I haven't received a single call. read more

I like the windows they installed. They look nice and are much more efficient than the windows I had. The doors they installed not so much. My install was on 11/19/22 and the front door which they replaced had a 6" threshold nut the replacement was only 4". The install guy mixed up concrete and poured it to cover the 2" gap. What it really needed was an extension. I was told they would order the part and come back. I waited for 4 months and I called ." We just received the part and we'll send a tech to put it on". But when the tech arrived he admitted he bought something from Lowe's and it was wrong. Watch this company because they have no problem lying to their customers. For $22k I expected a good job. Instead it looks like a handyman botched it. Like I said the windows are nice but I wouldn't have this company install doors. And knowing what I know now I would have tried another company. New South's customer service sucks! read more

We have Austin stone so installation is difficult. It was a process, but we are very happy with our new windows. The installation guys, Danny and his crew worked 3 day on 25 windows so hard! read more

We spent a lot extra to get a local manufacture product with the hope of good service after install. That has not been the case. Windows and doors were installed 10 weeks ago with some workmanship issues and product issues and we still have not gotten full resolution. Nobody ever calls us to check in, we always have to call and then wait for somebody to call back without solutions. They did own up to a crack and promise to replace it along with the screens that were not installed after inspection, but again it's been crickets for 4 weeks. I would not recommend this company read more

We ordered a backdoor for our home that was installed in Spring of 2023. New South Window's claim that the product was covered by a lifetime warranty was a major reason for purchasing through them. Shortly after the installation we noticed that the vinyl covering of the external side of the door was coming unglued from the door. In June '23 , we contacted New South to have someone inspect the door and determine the right course of action. It took a number of weeks for New South to return our calls and find someone to come to our home. Much to our surprise we were informed that the door needed to be replaced. We were told that a new door would need to be ordered. After some weeks of follow-up and calls were told that our new door was on backorder. For months, we have been given constant run around and empty promises about our door. From being on backorder, to being lost, to ordering the wrong door! Our phone calls involve the same contacts who either do not return calls, that constantly apologize, and never take action to remediate the issue. As of June 24 (over a year since we opened our request to remediate our door, We have yet to hear back. New South can make claims about wanting to help protect your home against the weather, to want to help you by getting you to replace your windows or doors and they may sell you on the idea of having a great lifetime warranty or they may guarantee their work. However New South Windows makes empty promises. They are not available if you need help. They may act as though they want to help you. They will not help you after your initial purchase. They will not return your calls; they will not make things right. They will take your money. If you value your money, if the word or promise of a guarantee or warranty matters, if workmanship is what you are looking for, look elsewhere. New South Windows is a mistake ! fact that should be understood by anyone looking to avoid pain and disappointment. read more

[[HIGHLIGHT]]Installer William(Alan) contacted me to provide update on arrival time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Upon arrival provided me with details on window installation process.[[ENDHIGHLIGHT]] Worked quickly and efficiently. Am really pleased with my new window. Will request him to do the final finishing after the Hillsborough County inspection has taken place. read more

I got all new 12 windows about 4yrs ago and needing some screens replaced. [[HIGHLIGHT]]I've contacted the company multiple times and was told someone would call me to schedule an appointment.. it's been almost 5 months with 3 calls to them and I still have not had anyone reach out to me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]This is horrible customer service and I'm really regretting going through them for my windows.[[ENDHIGHLIGHT]] Such bad business. read more

NOT IMPRESSED !!! so far we ordered the windows 12 to be exact.setup a time to install. I crew shows up 8:20 am I've seen dead people move faster. By roughly 1-1:30 pm 4 windows out 1 put in. I go out and ask how it's going he says good i said this is gonna be a 2 day job like they said NOooo 3 day. Really now they told us 2. [[HIGHLIGHT]]So I Call there boss he's all apologetic ask me to have him call him so I do. Ok moves a tad bit faster.[[ENDHIGHLIGHT]] Long story short 7:30 that night 6 windows in and leaves. Ok cool they will finish tomorrow Rt. WRONG !!!! They come back the next day button up our siding they left open overnight come to the door and tell me they will be back next Thursday to finish the job and put the other 6 windows in.mind you that it is Friday. do to family coming to visit.[[HIGHLIGHT]]On the phone to his boss again his boss said what they left ? I said yup. Now I want a crew to come finish it today sorry all 12 crews are busy doing other installs. We can be out next Thursday to finish the job notice he said the same day the crew did.[[ENDHIGHLIGHT]] Hmmmmmm .nope NOT acceptable. We can give you a $250 gift card. Really now ? A multimillion dollar business that's it. Nope not acceptable. Just forget doing the rest of the windows drop them off and we will get someone dependable to finish the job. We can't do that do to warranty reason. Ok keep them and we'll pay for the 6 you put in. Nope can't do that either. [[HIGHLIGHT]]so now I say well I don't want you at my house again forget it. He says how about I give you the weekend to think about it and call you Monday morning Ok but I won't change my mind. Well Monday morning comes no call. hmmm i refuse to call him. 4 pm he calls and asked if they can finish the job with a different crew a faster crew i think and said no.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He promised that the first crew would finish the next day and didn't so his word means nothing to me. So my answer is no.[[ENDHIGHLIGHT]] His response ok well I'll turn you over to our collections dept and they will also put a Lien on your house. That's a nice way to do business. So i guess Thursday is our only option. So be aware of the tactics they use to get you sucked in. As usual they promise the world to get the sale then pull a stunt like this. As far as the 6 windows they put in they are nice quality in my opinion. And will definitely work better than just storm windows we currently have. read more

On August 7, 2024, we signed a contract with NewSouth Windows Solutions for 15,968.00 to replace five windows in our home. We were assured that the project was going to take no longer than 30 to sixty days max. Within a month a crew came to install the windows, after the one day installation they required full payment. We obliged. They once again assured us the outside framing and stucco crew would complete their work within a week. After two months of leaving the outside windows exposed to rain, the work was finally completed. Two weeks later the county inspector failed the inspection due to the installers failing to attach mandated screws to the windows. During this time we had major water damage caused by their leaking windows, because the windows were improperly installed by the installation crew. We reported and sent photos of the major leaks, the earliest a representative could assess the damage and finish the last portion of the project was November 19, 2024. NewSouth Windows Solutions is not taking responsibility for the damage their employees caused. We do not recommend this company or their representatives. If after you read this review and decide to use them. Do not give them full payment until the job is completed. Once again we do not recommend this company. read more

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So far I am not thrilled with my experience with New South. I was very reluctant to purchase due to reviews I read on Yelp. I told the salesmen this (Julian), however he promised me we wouldn't have any issues. The installation occurred today. 5 windows. The installers were nice and did a great job cleaning up after themselves. The window quality itself seems subpar. One of the locks isn't working at all (broken) and there is a gap between the sashes on one of the windows. One of the locks is also really difficult to latch. The window installation looks poor, some windows not plumb, not inline with an another and at different heights. Not centered on the house etc... There are so many concerns, to many to list. I let the installers know while they were here. Like I said, they were very nice, but they didn't make any changes. They said someone will be in touch. Several of the screens were damaged during installation. Some of them were no cut properly and some of them are not secured properly. I also contacted new South while the installers were still here as well as my salesman, Julian. Will update this review once/if everything is resolved. As of right now, I am wishing I listened to the Yelp reviews. **UPDATE 1**: Just reduced this from a 3 star to a 2 star. Called New South today (07/25, 10 days after install) they said the earliest they can get someone out for a "Job site visit" it on the 9th of August, 3 weeks away. They were not willing to accept the photos. I asked if they could do it sooner, she said she will have a manager reach out to me. **UPDATE 2** Just reduced this from a 2 star to a 1 star. Received call from Cody soon after I spoke to the customer service rep on 07/25. Cody confirmed the soonest they could have someone out to the house was mid-August. I asked why it would be so long, he said he would be the individual coming to the house and that between now and then he had meetings, measurements and warranty work. Cody said he would need to come to the house because the pictures the installers took were not clear. I asked him if I could send him new pictures and video and he said he could not accept that. After confirming the date and time, I heard him say "idiot" while he was hanging up the phone. CURRENT RECOMMENDATION: Definitely use another company. Listen to the reviews... wish I had. **UPDATE 3** Cody was supposed to show up today at 11 AM. I took off work to be home, then I received a text message from him at 11:20 (20 mins after he was supposed to be here) cancelling. From Cody "Hello it's Cody from NewSouth. Unfortunately I will not be able to make it today. Please call back to get rescheduled." Not even an apology. What a joke this company is... **UPDATE 4** Received a call from Cody on 08/12 at 2 PM. Cody wanted to know when I would like to get the inspection rescheduled. I told Cody I was waiting for a call from a supervisor (per my email with Julian). He said he was the supervisor. I reminded him, that he was the guy who didn't show up. I wanted to speak to his supervisor. I would not consider Cody's attitude to be very friendly or polite. He said I could talk to David, his supervisor, but that it wouldn't matter because it would need to be himself who came to the house. Cody said the only thing talking to his supervisor would do is delay the inspection. He was not happy about me wanting to speak to his supervisor. In the end, he said he said he would have David call me. I am not even sure why I need an inspection from them. I have sent them several pictures, they spoke to the installers, I offered to do a video, etc... Read the reviews before deciding to spend thousands with this terrible and overpriced company. read more

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I just contracted with New South Windows Solutions for hurricane-impact windows for my home. Their salesman "Jesse Scott" came to my home and gave my wife and me a tremendous presentation on the New South Windows Solutions windows. Jesse explained every detail about the window in a very professional and caring manner. I was amazed at how the windows were constructed in the factory and how strong the windows were. I placed my order for the windows with the confidence that Jesse and the New South Windows Solutions Company would be there if I had any questions about the windows my wife and I selected. Furthermore, I look forward to the installation of the windows and to seeing how beautiful our home will look. Good job, Jesse, and we look forward to working with you and the New South Windows Solutions team. New South and Jesse Scott get a 10 rating today. Jim & Connie Fort Lauderdale, Florida read more

I'm extremely disappointed in the hurricane resistance impact windows and doors. During my in home presentation by Salesman Chad Anderson I was told the impact windows and doors were energy efficient wind resistant and would block outside noise. I hear the same outside noise inside my home after the installation was complete. I voiced my concerns about my disappointment to the salesman and General Manager Cody Green. Salesman Chad Anderson said that I am the first customer who has ever said the outside noise and traffic can still be heard after impact windows and doors were installed. There are other customers complaining about still hearing outside noise. Read customer complaints. General Manager Cody Green sent NSW representative Robert Yerks to my home 10/11/23 to check the windows to make sure they are impact windows. Robert Yerks checked the windows by knocking inside of window and going outside knocking on window. He said he could tell by the sound of the knocking the windows are impact. Mr. Yerks and Mr. Green claims my home is probably not insulated enough or per Mr. Green my home was built with hollow bricks. EXCUSES EXCUSES! I don't have a problem keeping my home cool my air conditioning works great. In winter my home is heated comfortably. If insulation and hollow bricks were the issue my air conditioner would run at all times non stop. I strongly agree with my concerns and complaint. I can hear EVERYTHING that goes on outside. ABSOLUTELY NO DIFFERENCE! I have to say purchasing New South Window Solutions windows and doors is the WORST DECISION I EVER MADE!! Very disappointed customer and would not recommend New South Window Solutions Tampa, FL to anyone. read more

We had windows and the doors in our home replaced by Newsouth in 2023. We were very satisfied with the work they did and decided to contract them to replace our garage door. We contracted Newsouth to replace the garage door Feb 2024 (8+ months ago) and are still waiting for the new door. I have called Newsouth several times in the past month requesting and update and would like an estimated time of delivery however the company will not return my calls. I reached out to the sales rep that we worked with on the previous installation and still no response from this company. They offer what appears to be an impressive warranty but beware, what good is it if they do not respond to their customers? If you are considering contracting this company for any work, you should reconsider, and look for another company. read more

I've been trying for almost 2 months to get a quote for windows and sliding doors. Monica took over a month to "leave " me a message, and I returned her call immediately. After another long period, I'm still waiting. We used New South for our previous house- and a drunk employee came to our house for a repair. He totally destroyed the window frame, which, had to be replaced. Earl Rahn called, and said he's not afraid of me, but he's afraid of my wife. I wouldn't recommend this company at all in my opinion from our experiences. read more

Horror story! Beyond acceptable workmanship and management responses to customer concerns. Ordered 15 windows in December 2021, est 16-20 weeks. Sales rep, Damon said don't be surprised if they call you sooner. So we were pretty excited about that. We get a call end of January that the windows are all ready except one is broken. Bobby said they could install all the windows including the broken one and just replace it once it's ready. WTH am I going to do with a broken window? I say no I'll pass. I'll wait until all the windows are unbroken. We get another call late March that the window is ready so we scheduled all 15 windows for beginning of April. Said they were going to send two crews to get it done in one day. Ok, cool. We were excited. They get here and started taking off the screens in the Florida room and realized all the new windows were measured incorrectly. So no new windows in the Florida room. They missed putting back on a screen so now we are without a screen. They did install the other 8 windows in our home. Plastic pieces were left all over to install after final inspection. Let's hope they come back for that. I get home from work and all the vinyl windows are all scratched up, the vinyl siding was cut to short so now the rain gets behind the siding. I called and spoke to Bobby and told him the issues. He and Cody came out a week later to look at the siding and remeasure the windows that were incorrect. They told my husband they were going to cut a small piece of siding to try and match it. Well they cut an entire strip so now we have a large gap between two pieces of siding AND under each window. I called and spoke to Cody again and asked him about my screen, the scratches in the vinyl and too short of vinyl. He said the vinyl can be repaired (didn't know vinyl can be sanded without creating more scratches so this will be interesting), ordered some siding (our siding is 15 years old so not sure how they are going to match one pics in the middle of the wall) and the windows will take another 6-8 weeks but still within our 16-20 weeks. I have attached some pics of our siding and scratches windows. read more

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Ordered Easy breezy windows (Vinyl) for our front porch in JUNE 2023. They were finally installed in October 2023. Fixed the minor issues with out much fuss. Funny that the same crew that did the installation with errors was the crew sent out to fix their own mistakes. Not a manager, Nor a foreman, or someone who over looked the crew just the same people to muddle along. However, the largest window does not close all the way and has a large gap. Took pictures, they came out and measured again. Ordered the wrong window to replace it not once but twice. It is now December and I still have a front window that will not close and has a large gap to the outside. To say that I am NOT impressed is an understatement. For the price of the windows, the quality and installation needs to greatly improve. read more

I have to say what a happy customer I am, and how happy I am with my decision to go with NewSouth. The whole process felt surprisingly easy! The installation was so smooth. The team worked quickly and left the windows and the house spotless. I can't get over what a HUGE difference new windows made! Not only are they bright and shiny and new, but I feel safer in my own home with impact windows that automatically lock when you close them. It feels like such a great value add to my home, the quality is apparent! read more