I reached out to them in before summer and was told someone would call me the following week. This did not happen. I had to call repeatedly weeks apart. I gave up temporarily. I tried again months later to give them another chance. I waited weeks for my in home appointment. I missed one call 2 days before my appointment but did not receive an email or voicemail. On the day of the appointment I booked the afternoon off and was ready for my appointment. One minute after it was supposed to start I received a text message canceling the appointment because there was no SLP that day. I expressed my frustration and the staff lied about calling me 3 times and did not apologize. That was their last chance. Thanks for wasting weeks of my life waiting for undelivered services. Go anywhere else! read more

Nexus Therapy was the first company we found online that provides speech therapy at home in the Great Vancouver area. Yesterday I called them in the afternoon, but nobody answered the phone, so I left a message on their website hoping that they could reach me back later on; however, I didn't hear anything back. So this morning I called the number again, and a lady answered my phone. I was surprised that the lady didn't speak English well, nor did she show any warmth or enthusiasm when doing customer support/service. She said "Hi" to me at the very beginning, but that's it; I didn't hear anything like "how are you", "thank you" or "goodbye" throughout the conversion. I had planned to use their service for sure to improve my speech; however, I changed my mind after this call. There is no way for me to trust a speech therapy service provider like this. read more

I found this company on a google search and I was initially very impressed with the website. It appeared that it would meet the needs of my son and I was also interested to know that they made home visits. I contact the company (via their main number off the website); and was told that the speech therapist would contact me next week (I called on a friday). The following week, no one called me; so I called them on Thursday to find that their answering machine. I decided to email them to let them know that I was still waiting for someone to call me. They emailed me back to say a "Amanda" would be in touch with me shortly. The next day, I still haven't received a phone call from "Amanda" so I decided to call the main line again. The receptionist was surprised that I hadn't received a phone call- so she gave me Amanda's direct line. Amanda told me she was busy and that she would call me the following week to see if she can come see me. I then called the receptionist to inform her that Amanda is busy and that perhaps there was someone else she could recommend. She again was surprised and said another therapist will call me shortly and I should hear from them... I am still waiting.... I would not recommend this company based on the customer service experience I have encountered. It makes me question the type of assistance/ service my son would receive if I am experiencing this waiting period for someone just to book an appointment. Too bad!! read more