I was glad when the previous owner ( who was not the most customer service friendly) sold to the…read moreBicknell family. The Bicknell's own quite a few stores in town...Bicknell's offer friendly service and bend over backwards for you. And since they bought it the prices are reasonable. I bought a wood stove from them last winter and for the first time in years we are comfy in our home! This summer we replaced a broken above ground pool- the price was great and so far so good!!!

A truly honest serviceman! I called for service on a leaking washer late in the afternoon. My…read morecall was returned after hours with suggestions for steps to take the might resolve the problem. Within half an hour my problem was fixed without the need for a costly service call. I'll certainly be calling Barr's the next time a repair is needed.

I called Barr's because my washing machine was shaking violently in the spin cycle. The gentleman…read morewho answered the phone was very knowledgable about my particular machine and gave me several possible problems to check out before making a service call. In the end, he saved me a service call. I will definitely call him whenever we have need of service in the future.

This is a small, country-style hardware store, in a warehouse-style shop (ie: the floors are…read morecement, and uneven.) It offers the usual fare of hardware stuff, such as a variety of paint and brushes, some gardening tools and supplies, and so on. There was enough staff for the number of people shopping when we were there. They were friendly and helpful. It didn't take us long to find what we needed, at a fair price. We will likely go back, as it is conveniently located.

Service was good and very helpful Selection limited…read more Fair value Older building interesting and fun to explore Must return to discover more

Unprofessional and rude, and they don't know how to wrap a boat. We bought our 22 ft pontoon boat…read morethere with a 150 horse shiny new motor at the end of last season. We opted to store the boat there over the winter and have it wrapped after using it for only one month. Improper wrapping caused scratches all over the motor. They wanted us to bring the boat back so they could fix it! I told them that wasn't right, so they sent a detailer out to buff out the scratches. While they are mostly no longer visible except in photos, the top of the cowling still shows obvious swirl marks. No apologies were ever issued and the wife owner was rude. They should have given us a brand new cowling.

Nice people to deal with. They have reasonable prices and are fully committed to service after the…read moresale. Trustworthy

Lovely store!!! Was very happy to see all the locally sourced maple syrup and maple products. The…read morehigh quality cookware was quite impressive and nice to see this selection in Potsdam!! The lady working there was very warm, welcoming and helpful.

What a fantastic store! Very hard to find premium cookware and the friendliness of the lady that…read morehelped me was amazing. This local store will always have my business!

This is the best group - all of them - that I have met. Very smart, very friendly and did not speak…read moredown to this newbie. Great human beings who really care about what they do. Honest. T. Stewart. Local.

Very happy with service and arrangements!! Always dependable and timely. Will continue to do…read morebusiness with Youmi always!!

I live out of state and wanted to send flowers to a family member who had a baby at Claxton…read moreHepburn. The woman who helped me over the phone was very helpful and easy to work with, flowers were delivered the same day. I wish I had a better quality photo to share - the arrangement was absolutely beautiful and exactly what I wanted.

Looked down and it was 445. I'm 5 minutes from the store. hours are 7-5. Got there at 455. Doors…read morelocked. Lights out. Not a car in the parking lot. If the hours are 7-445 then post them that way. Not happy. When I go in the price on the item usually is more at the cash out because they don't update prices. I really would like to try to shop locally. Owner has too much going on and is unable to hire staff that care about the business.