5.00 Justin is…read morealways a wealth of information and explains things so you understand. He is passionate about helping people achieve their dreams. We did have some issues come up but that did not stop him one bit from making sure everything was taken care of properly and we were still able to close on time. This is the second time we have used him to purchase a home. We truly appreciate everything he has done for helping us.

Justin is very helpful and was always available to answer all my questions. The process was smooth…read moreand not a hassle at all. I enjoyed working with them and look forward to working with them in the future.

Leon was absolutely stellar when we got our home in 2021. In an aggressive and white hot market he…read moregot our family a WONDERFUL rate and walked us through the process with ease. He came recommended from my boss and I couldn't be more grateful. Getting tons of equity on our home now and the website portal is super easy to navigate. Thanks guys at Academy!

Leon and his employees are extremely kind. The poor rating is due to their mistakes that cost us a…read morelot of money and time and their poor communication skills. First, we applied for a mortgage so that we could finish fixing-up a home that we purchased outright. Well, the money that we needed for fixing-up the home was much more than we had in the bank (HGTV shows are honest about that). Unfortunately, Leon applied for the wrong type of mortgage, he completed the application for a fully completed home instead of a renovation mortgage. When he realized his mistake he apologized and referred us to a guy that issued short-term loans. We were grateful for the loan as we were not aware of any other options. The interest and fees that we had to pay for this loan were well over $6,000. We rushed to finished the home in two months and were able to pay-off the short-term loan with the mortgage that Leon helped us apply for. Adding insult to injury, we had to pay over $3,000 for his mistake because he charged us for holding our interest rate for the time that it took us to complete the home. In no other business would the customer be responsible for the producer's mistake. Their communication is poor, not only because Leon completed paperwork for the wrong type of mortgage but also because Kristen Link handles most of the underwriting and her emails are unorganized and lack professionalism. When asking for clarification, she would respond with an even more jumbled email. The last thing is that we have had our mortgage for three months and we received another jumbled email from Kristen Link requesting more information or else the loan will not be verified. What?!?! First, it took a series of emails asking for clarification to understand exactly what she was requesting. Second, the employees at Academy Mortgage failed to send all necessary information or communication to the mortgage company before the loan was issued. Third, our vacation time was abruptly interrupted because they failed to do their job. They cost us an additional $9,000 (that is an exuberant amount of money for us), an unnecessary amount of time fixing their mistakes, and an extremely frustrating experience due to their poor communication skills. They are nice. They are not worth the time, frustration, or money.

I am a Realtor who Jesse kept me updated everyday, and was effective in getting things done when we…read morehit a couple of bumps in Jesse is very knowledgeable and extremely tenacious. He works very hard, and he was also able to save my client a significant amount of money with the loan and the loan fees.

From the owner: The MORTGAGE should be the smoothest/easiest part of your home buying process, and that is our #1…read moregoal as we find the best loan to meet your needs. We want this experience to be a positive one as you make these decisions on a home purchase or refinance.Our dedicated professionals will make sure this happens. From our local team members to our Corporate, we have years of experience paving the way.Geneva Financial LLC NMLS #42056 is an Equal Opportunity Lender and Equal Housing Lender.

Went inside today for a cash withdrawal. I think the dress of the staff is too casual--in a scruffy…read moreway. The male associate who helped me was wearing old jeans and a too-small, faded bank t-shirt. Even at the mid-point of my 35-yr career in bank credit administration, we still wore collared shirts every day. Jeans were permitted on Fridays (without holes). Enough of the dumbing down of the business world. Are other credit unions and banks in Idaho dressing the same?

Love the drive thru! I had no issues with the ATM & the driveway was wide enough 4 my vehicle as…read morewell. With a newborn, I have a renewed love for all things curbside and drive thru, esp in the snow & winter, so thank you very much from a mother who'd rather stay cozy & warm in her vehicle than park, grab a stroller, etc. I appreciate you!

Georgea did a fantastic job on this file; as with all her past files with me. I've been selling…read morereal estate for a little over 8 years and Georgea was the first loan officer that I've dealt with that I didn't have to chase around, wait days for an answer and have always felt that our file was her most important! Her knowledge about all the loan products & process is key to helping us as Realtors not have to worry about the mortgage side of our business and know that our clients are in the best hands!

This is the best bank I have ever used. My family and I work directly with Hector Luna and he has…read morealways gone above and beyond for my family. From the time I opened my account Hector remembered my name and face. We went through the bank for our first home loan and they walked us through each step and made sure we were on the same page. Any questions that we have they answer them promptly and the customer service is better than anywhere I have ever been. I will never open another account as long as WTB is still open.

As much as I like to write good reviews, BAD is BAD Avoid this company at all costs. We purchased…read morea vehicle from Corwin Ford in Nampa and they set our loan up through this company. After sending them auto insurance information at the time the loan was set up, we began receiving harassing letters from CapEd. We gave them our insurance cards, affadavits, etc, along with the phone number to State Farm and they said they would call. This went on for over a couple months and in the mean time they put a $3,933/year policy on top of our loan and began charging us. (This while we clearly had the required insurance). We eventually had our insurance company contact them because it was clear they planned to run the scam, if it was that, as long as possible. in the end they took an extra $185 for the insurance out of us that we were unable to retrieve. This because we were from Washington and the car sat on Corwin Ford's lot for a week or so before we could come get it and get everything completed. This company seems to steal an extra dollar in any way possible, and it appears to be well thought out. (Read the other reviews and decide for yourself) Be sure to tell Corwin that you don't want to use them or you might get stuck too. Note: I'm presenting this review for both Nampa and Meridian, as I'm not sure which one Corwin Ford selected for our car loan, but I assume they are both the same company at different locations.

this has got to be one of the worst institutions I've have ever ran across. this place has worse…read morethan horrible customer service. If this is who you're car dealership is using for financing run out the door quickly buy your car elsewhere