Doesn't accept new patients with a past worker comp case or who take controlled substances…read more Seems they don't want to take the time to manage patients who may actually have issues or may be considered an "administrative burden". They just want the easy, uncomplicated 10 minute patients. I don't even have any of these things, but god forbid something happens, seems like you'll get ditched/referred elsewhere as a patient the minute you need pain management or you get hurt at work. Seems icky to me. Also the passive aggressive message on the automated voice message about weight loss medications rubbed me the wrong way, too!

I switched to this practice because it was highly receommended and closer to my house than my old…read moreprovider. I have to say I am more than happy and feel so comfortbale when speaking with my doctor during visits. Bridget Vaccaro made me feel completely at ease. She was very thorough and answered all my questions/ concerns. I highly recommend this provider and practice.

Communication is horrible they state do not leave multiple messages on the nurse line but then do…read morenot get back to you within the 24 hour window

I can't believe how disrespectful the nurse was at this practice! Being called snippy and saying…read moreshe was not responsible for the "red tape" we were dealing with is not any indication of patient care and relationships. I will be looking for another practice and I would NOT recommend this practice to anyone who is looking for a doctor or nurse who would be focused on their own care. I am really disappointed.

I visited Dr. Melgar's practice, Southtowns Asthma and Allergy, for a long-standing problem I've…read morehad with my lips (they puff up and crack, especially eating cinnamon. It's not as "Jolie sexy" as it sounds). Getting an appointment was no problem, and I was able to get on the schedule within about a week. This review is not for Dr Melgar, since I did not meet him. His PA, Jessica Drexlinger, was very professional and extremely knowledgeable. She took a great deal of time considering the pathology of my case and testing every possible scenario. It was wonderful to have a medical professional take my problem seriously, instead of just handing me some cortisone and sending me on my way.

My 1 star review is for Dr. Melgar's staff. I've never experienced such ignorance, sloth,…read morebelligerence, incompetence, and bigotry in all my years combined. I am looking into legal action action against them. Why? 2 weeks ago, my mother-in-law went to see Dr. Melgar. He ordered blood work for her. We paid for this visit ourselves, no insurance. 1 week ago, my mother-in-law was approved for medicaid and received her card. Today, she went for blood work ordered by Dr. Melgar. For one of the orders, the facility required something extra, a code of some kind. Dr. Melgar's staff member refused to do this, calling my wife a liar, that her mother had medicaid all along and they don't accept Medicaid. (Completely ignoring the fact we paid for the visit without Medicaid) She was so rude & hostile that my wife called me in angry tears. Complete refusal to fulfill their duties, simply because they are too lazy. We paid for the service. All they have to do is fulfill their obligation started by Dr. Melgar's orders. We can take the results to another doctor. No problem. But we can't take the results if the morons won't give the OK for the doctor's orders. We shouldn't have to pay another doctor to give the exact same order.

This is not my primary care provider and I am writing this review solely on my one and will be my…read moreonly experience at this doctor's office. I was sent here by a company called LHI, a company that is contracted through the VA (Veteran's Affairs) to send Veteran's "out in town" to see a non VA doctor for certain exams, if a VA provider is not available. Ok so, my appointment was scheduled for 11:45 am, which is the time that Hamburg Primary Care chose! I called them at 11:40 to say I'd be 5 min late. They said ok, that's fine. I checked in at 11:48, 3 min late. A nurse did not see me to take my vitals til 12:08, 20 min later which is already annoying. She took me to the room where I would see the doctor and said so and so will be in shortly. Ya know, the usual. I was not seen by the doctor til 12:37!! I had SO much time sitting in that room, I began to look around. The room was what I would call filthy! I mean maybe that's an exaggeration (see pics), but it's a doctor's office!! There were large dust bunnies on the floor and trim. Side note- I am severely allergic to dust mites, believe it or not. I've been tested and I start to sneeze a lot when I'm around too much dust/dirt. It also bothers my throat. You don't expect to walk into a dirty patient doctor room at a doctor's office. There were also fair amounts of chunks of dirt in various places on the floor. It looked like the floor hadn't been swept in awhile. Too long for any standards, but def too long for a doctor's office. There was also a film of dust on the edge of the counter top as shown in pics. The top of the Biohazard bin had a film of dust on it as well. They just need to clean! The doctor was very pleasant and apologized for the wait. I was polite and did not complain about how long I waited. I just wanted to do my exam and leave as I had other plans for my day after this appointment. Based on having to wait almost 1 hour to be seen and the gross state of the room, I would not recommend this establishment and will never go back. Also, I had to drive 50 minutes each way to be seen here! Luckily we're getting paid for travel.

This practice offers wonderful service. I have to thank Mary and Ginny for all that they do.read more

The nurse there is nasty. She has a problem with talking to people in a normal way. Glad to get…read more out when i did. Wait times in office are way to long. I spent 45 min in nothing but a papper gown cold waiting for the doctor.. The place is in disaray . No one knows what is going on including vakante, and it,s not just me my wife has had the same issuses. Good luck, i think your nurse needs to go into driving a truck. That way she won,t have to talk to anyone.

You get in and out fast. This place is your typical doctors office, complete with sick and healthy…read moresided waiting lobbies. They do it all, from check ups to blood work and all the fixins. I normally hate going to the doctors office, but this one aint bad. Receptionists were friendly and get you in and handled quickly!