A good thing is that you can make an appointment on line but don't try to walk in and talk to…read moreanyone. They don't have staff. And the only person working there has no time for you. Once I have made an appointment on line and got in to the chair it was relatively fine. I guess they do a fine job cutting the hair. But then your hair is wet and They give YOU the blow dryer saying:" if you want you can do it yourself." I was surprised but did it anyway. I was however criticized for doing it wrong! Overall experience is ruined.