HORRIBLE!! First time home buyer here, reached out about a listing and had a phone conversation…read morewith her. Confirmed my appointment via phone only to be stood up on the day of. Attempted to call her and got no answer. Sent a text message only to receive snarky responses about the condition of the home and told that I did not confirm the appointment with her. Very unprofessional and RUDE!!! 10/10 would NOT recommend using her to purchase anything! Drove 45 minutes to view the property only to be told "it's not going to happen tonight". No accountability what's so ever. Paid a babysitter and drove over 45 minutes to view the property only to be met with a miserable attitude and poor representation of herself and the company.

From the owner: I decided to become a REALTOR after working as a real estate paralegal for 15 years and a title…read moreabstractor for approximately 8 years and deciding that I no longer wanted to sit behind a desk. Being a real estate agent allows me to get out into my community, meet new people, enjoy the weather, travel to vacation properties, lakeside homes, farming communities, and so many more places, while helping others purchase or sell their homes. I am honest, caring, empathetic, and loyal to those I am serving.

The Comcast of Real Estate companies. The overwhelming…read moreincompetence, the incredible lack of giving a damn, the painful phone conversations, the idiotic payment system, the undeniable fact that a 2 year would finish their story first rather than these turds would call you back... Just a small list of the reasons that there is no way anyone should ever do business with this company. I rented an apartment off these dolts, that smelled awful, wasn't clean, and my move in inspection sheet was never submitted. Nothing says "Welcome" like finding a lot of glass in your carpet. Any amount of glass is too much, but a lot of glass is honestly just impressive. I genuinely hope this review is taken to heart. I really want other people to look at this company any go, "wow, they really just don't care." How did it take you 3 months to get me my security deposit back? Are you dense or just dumb? Like, you thought I wouldn't notice?? You will never get a call back from these people, don't expect them to hire people that actually give a shit (I love when I have to vacuum because your maintenance guy tracks mud through the living room), and definitely do not trust anything they say. Robin, you suck. You are an awful employee and I'm calling you out. After 5 months of you hoping you would do right by me, I have submitted. You win. You have successfully become more of a piece of garbage than me and I really have to respect that, in the same way you respect Chris Brown for beating up Rihanna. Do not rent from these people. They wear masks and do not care.

Love the property, property manager, and community. Maintenance is really on top of any issues I…read morehave.

When we first decided to build a new home, we weren't familiar with Maleno, but their reputation…read morepreceded them and we're happy we chose to work with them. Not knowing much about architecture and construction, my husband and I were relying on Maleno's expertise to create the perfect home from our vision--something that cannot be easy, but something that they accomplished beautifully. Initially we met with Natalie who helped us select our lot and was a primary point of contact throughout the process. She and Dominic were happy to meet us across town in a bitter snowstorm mid-construction so that we could do an impromptu walk-through. Not once did they seem putout. Natalie and Melissa worked with us to design a custom floorplan that we changed over and over until we finally hit that perfect layout for our family's needs. The number of times we rejected plan suggestions, I was sure they'd be getting frustrated, but their professionalism and patience never wavered. We had walkthroughs staggered over the building process and met with Natalie, Melissa, Dominic, and/or Richie. Each time our questions were answered, concerns were addressed, and requests for changes were noted. The building crew members were always accommodating during our visits, especially if we wanted to snap photos of the progress. We were lucky enough to get our keys just days before Erie was shut down for COVID-19 mitigation. For the sake of decreased exposure, only Natalie and Richie were present for that otherwise exciting day. They gave us a wealth of knowledge about our new home as we did our last walkthrough. After we'd gotten our keys, Ideal Sound & Vision set up our smart home devices and security. They were headed to Dominic's home to work on his house next. The fact that Maleno employs the same companies for their personal homes as they do for their customers' homes is indicative to me that they truly trust their contractors. It makes me more confident in the quality of our home's construction. Every large construction project is going to have issues. Any builder who tells you otherwise is lying. Naturally we had some concerns early on. We emailed Dominic regarding our concerns. Generally we received a response the same day (often within hours) about how the issue(s) would be handled. Every single concern we had was addressed. Not once did they tell us that something was not their problem or that they wouldn't follow up. Either a contractor was sent to us or Richie himself came to lend his skills. From a looming tree on an adjacent lot threatening to fall on our home, to a tiny screw hole that wasn't covered aesthetically--Maleno took care of it. Building our home was about as smooth a process as I could have expected. Designing it was not only fun, it was educational. And being able to see the house through its construction phases leaves little doubt as to the quality of a home we plan to spend many years. Maleno did an excellent job and continues to be accessible as we settle into our neighborhood. They are professional and always available to answer our questions. They left us feeling confident in our decision to build with them. Notably, Natalie was remarkably easy to work with and has such a welcoming personality. It was refreshing and enjoyable to work with her (especially after some less-than-stellar agents we've worked with in the past). After we were moved in, she checked in multiple times and when I reached out to her with some neighborhood questions, she responded immediately. Her customer service is unmatched. And Richie, Maleno's foreman extraordinaire, is easily one of the most accommodating and helpful people I've ever met. Despite obviously being in high-demand with all of the construction projects he's overseeing across Erie County, he's never abrupt, rushed or anything less than generous when working on any project (small or large). There are not enough hours in the day for how above and beyond he goes, but he manages.

aimee was incredible to work with. she helped us buy a home from 2000 miles away, over the span of…read morenearly 6 months. we'd find houses that peaked our interest, and aimee would follow up right away with more info, from mls listings to listing agent calls to virtual walk throughs. the home my husband fell in love and the one we ended up buying was a va reo home. apparently these purchases can be notoriously complicated. we had no experience with such a purchase, and i'm not sure if aimee did either, but aimee was patient and meticulous throughout the whole months long closing process. buying a foreclosure that we hope to make into our own was a bit frightening, but with aimee's attention to detail and clear communication skills, we knew we were making a good decision. we have made several real estate transactions with the help of several different realtors; aimee has definitely been one of the best we've had the pleasure to work with!

If you are looking for the absolute worst experience of your life than choose this agency along…read morewith the Lawyers they refer. Over a 6 month sign to close date and after 3 weeks after close still no payment for sale. Do not take advice from them because you will whole heartedly regret it. Also when chips are down on the table their accountability will go out the window and the blame will then shift to the lawyer they recommended . Communication, professionalism and trust is out the window with this Broker /Agent and Lawyer they referred. A complete disgrace to the trust and home town customer care for the Western NY Area!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We used Jerry Thompson to sell our last home and buy our current house; we could not be happier. No…read moreone will work harder for you! He practically pulled people off the street, and got them pre-approved to make offers on our house. Most other agents just list your house and let other agents sell it, not this guy. After a week on the market, we had a bidding war and sold our house for 20k over asking. I know this is not typical, but it's very possible with Jerry. When it comes to buying a house, once again, there is no one who will work harder for you. We ended up paying what our initial offer was going to be! No one knows East Aurora better. Jerry knows practically everyone in EA so he often gets the heads up before houses hit the market. He will even call FSBOs for you! When it comes to communication, he will not leave you hanging. He checks in even when there's nothing going on just to touch base. He kept us well informed through the entire process of buying and selling. He really is on top of things. He even caught something in our pre-approval that would have caused a lot of problems and paperwork down the road. Jerry isn't pushy with his clients, he wants to sell you a house you will be happy with so he doesn't try to push you into buying something just to make a sale. Aside from all this, he's friendly, courteous and funny! What more can I say, you would be a fool not to use Jerry! Anyone else is a step down.

Phony and unprofessional realtors. I have great authority in saying I was likely lied to, directly…read moreand indirectly by my realtor in order to make the sale. Was told a 4 figure dollar amount offered to be paid by the sellers for flooring was best handled outside of the contract and that my realtor had proof in writing via text messages from the seller and their realtor, and not to worry; I was told this more than once. 2 days before closing, my realtor left for vacation which is fine, but the interim realtor whom I was supposed to work with was never informed and had literally no clue about a single aspect of the deal and could not answer a single question. When push came to shove and I needed these conversations for legal purposes after not receiving the payment, my realtor said he did not have them; a week after verbally saying he did (for the 3rd time) and telling me he wanted to work it out with their realtor first before he provided the messages. Try explaining this to an attorney after wasting their time. Because it was handled outside the contract per direction of my realtor, I will not receive this. I believe that this insinuates that the messages never existed at any point and that my realtor was hoping for good faith from the seller to cover his butt; lying to me along the way in order to make me feel comfortable. If this isn't the case, my realtor could not maintain realtor-realtor communication documents regarding a 6 figure real estate transaction. I'm not sure which is worse. Be weary, much better places with people who won't mislead you.

From the owner: At HusVar Real Estate, we strive to build a strong relationship with our Western New York community…read moreas their experts in Real Estate. We combine our years of experience with an unwavering commitment to help our clients reach their individual real estate goals. Our website features the most in-depth information on local homes, neighborhoods, and schools directly from the New York State Multiple Listing Service (MLS). In fact, HusVarRE.com updates every few minutes from the MLS with the most current information. We are dedicated to providing you with the best resources and most up-to-date information needed when researching the local real estate market. We know that purchasing a home is one of the biggest and most exciting decisions a person can make. We aim to make the process as simple as possible, with one goal in mind; helping you find the perfect home. Take your time and enjoy searching! We’re here when you need us.