BEWARE: RACIST CUSTOMER SERVICE!!!! After I complained about a racist incident I witnessed at their cafe and didn't even get a response or acknowledgment from Niederegger, I hope that this review will change your decision about going to this cafe. I'm a Canadian expat who had been going to Niederegger since 2003. The service was never great (unless you look monied, they don't serve you with respect) and even though they get a lot of international customers, the servers nor salespeople in the store don't speak ANY English. Sometime last year while I was waiting in line, there was a spanish customer who could not speak German who was making an extensive order. Since the Niederegger lady behind the counter couldn't understand her well, she and a fellow German customer started making fun of her. They made fun of her in German in front of the entire store, thinking it was okay since the customer couldn't understand a word they were saying. I DID, however and complained immediately. Instead of an apology, the Niederegger salesperson said I was a spoil sport. If you think it's NOT okay to make fun of non-German speaking customers in public (especially when they have no idea that they are being made fun of), then don't go to this cafe. They are legendary because they are the oldest, but nowadays, there are better cafes in Lübeck where you can spend your money. read more
