Wow, just great great customer engagement. Customer service is not an adequate enough term. You get customer service at Home Depot or CVS ( "Two aisles down on the right somewhere...I think"). Engagement is something beyond simple customer service. It's taking the time to listen, learn and understand, and respond as appropriate to your customers needs. This small family owned business really gets it...and it shows. Knowing nothing myself about a recent "nice rug" purchase, I was trepidation us of my lack of knowledge and how often that gets you in trouble. These folks took time, care and effort to educate me, put me at ease and assure me I was in capable and committed hands. Our rug cleaned up just great, and is ready for a second round with the grandkids. read more

I cannot say enough good things about Nilipour Oriental Rugs, Inc.! The ladies who work here truly go above and beyond in everything that they do. From my first interaction with Susan and Soraya, it was clear that they excelled in their craft and customer service. They were incredibly patient in answering all of my questions and took the time to make sure I was satisfied with the alterations that were going to be made to my rug. By the time I left I was feeling like I was a part of their family :) When I went to pick up the finished product I was once again blown away by the quality and care these ladies put into everything that they do! I could not wait to display their masterpiece in my home. I will definitely be coming back to these incredible ladies! read more

Nilipour Oriental Rugs is a fantastic family owned rug shop. Not only did I find two beautiful rugs for my house I had a great time during the process. Soraya helped me along and took me from zero to hero in terms of rug knowledge. She was polite and patient wit me while I looked at almost half of the rugs in the store. Mrs. Nilipour made me a cup of hot tea to enjoy while I browsed the store. When I got the rugs home and put them in place I decided that one of them didn't work and I asked if I could exchange it. It was no problem, I brought it back and Soraya helped me find something else that was more suitable to my needs. Overall a fantastic experience at a fantastic local business from a fantastic family. read more

What a delightful experience we had the last two days in this wonderful store. My wife had been looking for the "right" rug for over 2 months. We drove from Destin, Florida, to see just what they had. Our daughter was a spotter for us and when I heard she had "spotted" a store in Homewood, I knew it had to be of value. Soraya is truly exceptional in her presentation and knowledge. This is a family owned business for many years and has earned the right to be one of the best. Inventory on the floor is organized by size and colors. Now we are proud owners of a 9X12 rug of magnificent quality and charm. Need a Persian rug? Need great service? This be the place! Joe and Jan read more

We have purchased rugs from this family owned business for years and have always loved their selection and service. We no longer live in Birmingham but believe it is 100% worth driving a hour and a half to purchase a rug and use their services. Recently we inherited a very large number of oriental rugs that had not been cleaned in 40 years. The rugs were extremely dirty and had damage, Soraya was able to walk us through the process of cleaning and repairing the damage on over 20 rugs. The communication and knowledge of Nilipour is exceptional. We will Always use them for cleaning, repairs and purchase of our rugs. read more

Was blown away not only by the selection, but the willingness of the Nilipour family, (specifically Soraya), to show me any rug/size rug I was interested in exploring. They had a team there to flip through the heavy selection of rugs for me, they never acted impatient, and Soraya did an amazing job walking me through the pros/cons of different rugs for my den. THE BEST PART was that Susan and her team delivered a couple of rugs for me to try in my house the same day, they laid the new rug pad, and they took away my old one. It was the easiest possible way to make a purchase like that- I will be back! read more

Rude and indifferent staff. I understand the owners real name is Shunnarah.. Not sure why the alias. I was warned on this site (where are those postings) and by friends to "beware of their business practices"...many hidden and unexplained charges. When I questioned the charges, I was asked to leave and not to return (mind u that was after they collected my money.) How could I ever buy another rug here with their questionable business practices.....I could not trust the SHUNNARAHS to know what I am buying is authentic and NOT A REPRODUCTION. Buyer beware. read more

Nilipour Oriental Rugs has a fabulous selection of all types and sizes of rugs from Turkey, Pakistan, India and more. My husband and I have purchased a total of six Ousak rungs from Soraya in the past. We received excellent trade in value for our old rugs. We also utilized their cleaning and repair services on several occasions with fabulous results. Overall, Soraya and Susan have always provided us with excellent customer service. I highly recommend shopping with the Nilipour family. My husband and I look forward to shopping with them again in the future. read more

We used Nilipour to clean our rugs after our house flooded. They were very timely, honest, and professional. They explained the cleaning process to me in great detail so I would understand and feel confident that their service and treatments would clean my rugs while also maintaining their value and condition. I love that they are a family owned business. They are a pleasure to work with as everyone is so friendly. I can not say enough nice things about Nilipour and our experience. Will definitely use them again! read more

Thank you to the Nilipour Family for making my home fresh again! They cleaned all of my rugs and even did a moth protection on them since we found damage to them. They are so friendly and have the best prices for their cleaning services and for what they offer. We even had them do some repairs on a few areas. After we got through with the cleaning project, we added two beautiful rugs to our home from their showroom and have never been happier with our collection. We highly recommend them! Love them! read more

My experience with Nilipour Oriental Rugs was outstanding. Soraya was very friendly, experienced and has an extreme knack for knowing exactly what type of rug I would like on a reasonable budget for an oriental rug. She worked with me on the price to ensure I was within my budget. They were extremely professional and I would definitely purchase another rug from them and would recommend them to anyone looking for a quality, beautiful oriental rug. I am extremely pleased with my rug!! read more

I went into Nilipour thinking about how to fill and awkward space in a large foyer that gets alot of traffic due to our 7 kids and of course all of their friends. Something not too gouty. Soraya was the first to greet us and once we spent just a few minutes with her she picked out the perfect piece to fit our needs. Now we have a hand crafted rug int he entrance of our home and all we need to do is get is cleaned but them every so often to make it fresh. Thank you guys for knowing us. read more

Outstanding selection of beautiful rugs to enhance the beauty of your home. It took only 15 minutes to find the perfect runner for my entry hallway. I found shopping for rugs online was tiring and fruitless. When you see a fine rug and can feel the texture and see true colors you know exactly what you're getting. The showroom at Nilipour is like an art gallery... beauty and color all around. A visit to the store is highly recommended. Many thanks and will return soon. read more

Nasty people ; who would pay money to be treated like this. Based on my recent experience , they cannot be trusted. I recently used another establishment, and they were are SO professional and eager to help. This other business quoted a price to clean my rug and HONORED their commitment. No surprise charges like Nilipour. My decorator warned me about Nilipour being shady and she was right; then, my neighbor said " u went to them; they are so difficult ". Beware read more

I had 3 large rugs cleaned by Nilipour recently and was very satisfied with the results. They had not been cleaned in several years and were in need of a good cleaning. They came to pick them up the day I called. They carefully moved the furniture to remove the rugs and replaced the furniture to put the room back in order. The rugs were returned a week later, looking great. They charged a fair price and provided excellence service. I will use them again. read more

Nilipour did a miraculous cleaning job on my two rugs after my elderly dog had damaged them. The staff at Nilipour went the extra mile to save these rugs, and the charge was extremely reasonable. When I dropped the rugs off, I doubted that they were salvageable but they came back as good as new. I've used Nilipour for over ten years, and have found them to be the best in the business. Their commitment to their customers is their top priority. read more

Be ready to buy before you go in because you will find what you want! And Soraya is so patient in helping you find just what you wanted even if you only are only at the "I'll know it when I see it" point. We had started looking for 2 rugs and I was happily surprised that we found them both when we walked in. She asks the right questions, and gets you to the exact rugs you will love. I'm very pleased with our purchases! read more

My husband and I had a wonderful experience shopping and buying our oriental rug from the Nilipour family. Their selection of styles, colors, sizes and prices is excellent. And we received expert advice on choosing a rug that would be complimentary to our modern Missoni rug. They have been in business for almost 50 years which is a testament to the value and quality of their rugs and their excellent customer service. read more

I had several rugs including some that were very fine rugs from Turkey and the service was excellent. The knowledge base at Nilipour is superb with in depth assessments and helpful tips for both new and used rugs. The rugs I brought in were in fair shape and they did an excellent job with cleaning and grooming of the rugs and tassels. I continue to use them for their wonderful service and prices. read more