I joined Basic Fit after been told that the membership was non renewing. After the first year it…read morewould not auto renew. They lied! I tried many times to cancel. They did not process my cancellation requests. After believing that my subscription was cancelled as I had not been charged, I get a notice in the mail that they would be sending my bill to collections. They had not notified me at all. Not by email, text or phone. Whilst on the phone asking why my account was in collections after numerous requests to cancel, I caught the customer representative on the phone in numerous lies. Beware! There are better gyms that do not lie & use very shady business practices.

I stayed here because I was attending a course nearby and this was the nearest hotel. Its outside…read morethe city centre, and it really is more of a spa/gym than a hotel. Unfortunately every minute of my time there was scheduled so I didn't get to take advantage of the facilities. Brussels is expensive in general, and I've stayed in some crappy places that were very expensive. At 150 a night (without breakfast) this is pretty pricey. The rooms are actually lovely (though not huge) and the style manages to be contemporary and rustic at the same time. The entrance is really the entrance to the spa and the hotel part even has its own little lounge area. It loses a star for its breakfast. Its 15 euro and the service is patchy. The first morning I asked for tea and didn't get it but did manage to get an omelette in addition to the bread, juice and pastries in the buffet. The other two mornings I was not offered hot food, although other guests were, but I did manage to get my tea. It did seem way overpriced to pay 15 euro for some bread, tea and a pan au chocolat. If I wasn't so pressed for time I would have tried to get something somewhere else.

Awful service for such an institution. The management and the direction are not attentive to the…read moreclients and ignore their request taking advantage of the new sanitary restrictions and reducing the working capacity of the club in order to work with less staff but still collecting enormous membership contributions. Obviously, only the restaurant is fully functional and open to all... an additional source of income, of course!. Impossible to contact their services by phone to have additional information, inaccessibility to the club, management not listening and protecting itself with new sanitary measures, etc ... The club accepts more members every year but the staff is not following suit leading to saturation of the infrastructures and services. The greedy direction is only looking to rob his clients and do not respect its quality engagements. I'm very disappointed by the management that forgets his fundamental hospitality values. They are now leading a money factory. I'll not return to the club who has lost all his attractiveness.

Je suis révolté par la manière dont JIMS Mons me traite…read more En février 2025, je m'inscris à la salle. Très vite, je suis frappé par de graves problèmes cardiaques (extrasystoles, fibrillation auriculaire). Quelques mois plus tard, je subis une opération du cœur lourde et invalidante. Impossible pour moi de continuer la salle. Pensant que tout était en ordre, j'envoie mes justificatifs médicaux. Leur réponse ? Une opération du cœur ne suffit pas pour résilier ! Ils exigent un certificat médical antidaté. Autrement dit, quelque chose d'impossible à fournir. Malgré tout, mon dossier est transmis à une société de recouvrement. Je suis traité comme un mauvais payeur, alors que je traverse l'une des périodes les plus difficiles de ma vie. Déjà fragilisé par mes soucis cardiaques, je dois supporter en plus ce harcèlement administratif et financier. Et quand j'ose dénoncer publiquement cette situation, que se passe-t-il ? JIMS Mons supprime mon commentaire et bloque mon profil. Voilà leur manière de gérer un client malade : la censure, au lieu de l'écoute. Je trouve cela indigne et honteux. Une salle qui prône la santé mais qui méprise les malades, qui préfère l'huissier et la censure à la compréhension, ça en dit long. Qu'ils le sachent : ça n'en restera pas là. Je saisirai Test-Achats, les autorités compétentes et j'envisage des suites judiciaires. Et surtout, je rends cette affaire publique pour que chacun sache comment JIMS Mons traite ses clients.

Lots of good equipment, even for the most avid of weightlifters. The downside - the weekend hours…read moreand the price that they charge for visitors. In the U.S. it is common to find a day pass or even something for a weak at a reasonable price. There's nothing reasonable about the price that they charge visitors at JIMS.