The customer service was amazing. The cashier, I think her name was Melanie, was so patient in answering all of our questions as new customer. She was giving recommendations and overall was very kind, a great asset to the store. The food was also phenomenal. I tried one of their breakfast bagel sandwiches and it was a delicious combo. read more

The bagels are very tasty, but the ordering process can get a bit chaotic with so many orders coming in from different apps. I placed my order at the counter and received my coffee almost immediately, but my bagel with cream cheese took nearly 30 minutes. When I asked about the delay, they realized my order had been skipped. There was no apology, they just made it and handed it to me. While the food was good, the service needs attention. read more

Noah's NY Bagels - Bagels Near Me - Tustin, California

See all

Once again, another poorly managed business. I don't know when business owners will learn that you can't simply open a business and put it on autopilot without proper oversight and accountability. Not only were the bagels disappointing, but the staff clearly need additional training. I ordered two simple bagels prepared by the employee with a crown tattoo behind her ear. Both orders were missing ingredients, and the instructions provided were not followed. What made the experience even worse was her response when the mistakes were brought to her attention. Rather than apologizing or taking ownership, she acted condescendingly, as if I were somehow responsible for the errors. She then treated remaking the order as an inconvenience and pushed it aside, making it clear that correcting her mistake was not a priority. A little common sense, professionalism, and basic customer service would go a long way. Anyways, the poor ratings of this business are more than accurate. read more

What I witnessed while waiting for order was crazy! A man and his very pregnant wife had an order ahead. He came in and asked if it was ready and the lady said not yet. He said I'm gonna go wait outside with my wife. 5 minutes later it was ready and 2 of the workers yelled his name. He was outside and one of the workers said pretty loudly' "I'm not bringing this outside to him, he can come get it" and then slammed the bagel down on the table. Also witnessed them get 3 orders wrong in the span of waiting for 10 minutes for my bagel and cream cheese. It was also VERY hot in there. All the workers were sweating with long hair, and only 1 was wearing a hair net. Turn on some AC. Only reason I gave 3 stars is because the bagels are usually good read more

We got Noah's bagels for breakfast today. I had a half of the blueberry one and a half of cinnamon raisin, I think. I didn't taste the cinnamon flavor since someone cut off the top but I can see raisins at the bottom so I took it since I like cinnamon raisin bagel. They both are very fresh and the dough was still chewy in the middle after toasting for a bit. The honey almond cream cheese was good although I had more of the plain one. read more

See all

Stopped because I heard the bagels are good and I am a New Yorker always on the lookout for good bagels. They have an assortment of bagels and bagel sandwiches to choose from. I ordered an egg white supreme with turkey sausage and avocado. It was good, better than most bagel chains. The service was quick and found out that they have an app that you can order from and earn rewards points. Found this out after my purchase and there is no way to upload receipt on app. They have indoor and outdoor seating. read more

Noah's NY Bagels - Inside - Bagels Near Me - Tustin, California

Top notch, fresh bagels! I got two specialty bagels (spinach and cheese) with flavored schmear. The bagels were so soft and cheesy, and I opted for the garden veggies and onion and chive flavor. I really liked the garden veggie smear, but I felt the onion chive flavor was too salty with the specialty bagel. I also got two Rice Krispies which were delicious for a post breakfast sweet treat. I ordered online, but my only complaint is that the original bagel flavor I chose was out so I had to select another one when I arrived to pick up my order. Going forward, they could improve if they mark off unavailable flavors from online orders. Service was good, and ambiance is nice and clean. read more

See all

This is by far the worst Noah I've ever been to. not only did I have to wait 30 minutes for one bagel when I finally got to my car and opened it. It was not even with all the ingredients. I should've known when there was 20 people waiting inside not to go here. It seems like they don't have very good support. There's a lot of people in there kind of standing around, but not doing much. The coffee bar was messy. I had to ask for a cleanup and also for more half-and-half. To me that's poor management orz poor franchise ownership. Not surprised this only has 2 1/2 stars. I give it one if I could give it to zero I would. read more

Noah's NY Bagels - Gross - Bagels Near Me - Tustin, California

Placed an online order - said it would be ready at 10:40 and ended up having to wait an extra 35 min to get it. They were so behind on orders yet had no sense of urgency. The people making the sandwiches would miss orders and had no efficiency. There was no line at the ordering area yet the pick up/waiting area had over 20+ people. Some people waited over an hour and never even got their order! Extreme lack of urgency, efficiency, and NO customer service. It was like nobody knew what they were doing...and yes before the business manager replies I have already contacted the website contact and guest services read more

Noah's NY Bagels - after 30 min none of these had moved - Bagels Near Me - Tustin, California

I ordered Noah's NY Bagels for a business meeting at 7am, to be ready for 9am pick up. They had their Baker's Dozen Box ($18.99) that comes with 13 bagels and 2 shmears or the Two Dozen Bagels with Shmear ($40.79). It would have been cheaper and more bagels for 2 orders of the Baker's Dozen Box, but I preferred the presentation of the Two Dozen Bagels with Shmear for the purpose of a vendor gift. Per their website, the Two Dozen Bagels with Shmear comes with 24 classic bagels: 4 plain, 4 sesame, 4 asiago, 4 blueberry, 4 cinnamon raisons, 4 chocolate chips, 2 tubs of plain shmear, 1 garden veggie shmear and a strawberry shmear. When I arrived after the pick up time they were NOT READY. My order hasn't even been partially put together. They told me they were out of asiago and blueberry... When I asked what they do have, the girl was like shrug. Now they're making me LATE for my meeting. I told them to put together whatever they had to get me to 2 dozens. They were soooooo slowwwww. I watched them put together my order with absolutely no urgency. The order I wanted at 9:00am dragged on so late, I didn't get back on the road until 9:17am. I was honestly better off going a little out of my way and picking up Einsteins, or some donuts from Krispy Kremes. To further add to my frustration, when I put the donut box in my cars, CRUMBS fell out of the box all over my back seat. Now I'll have to vacuum my car. Umm a few nice things to be said... my vendors appreciated the prestige of the Noah NY Bagel and they were sliced as I requested. Howeverrrrr when I excitedly mentioned about the flavored shmears, per the description of what I intended to buy... I come to find that it was ALL PLAIN SHMEAR! Ughhhhhhh!! How annoying. I'm not coming back to Noahs in my personal time or considering them for any more business purchases. read more

See all

These are just really terrible bagels with a staff that doesn't know how to prepare them. The bagels have the consistency of bread rolls. They are very pale and don't have much flavor. A well toasted everything bagel with light butter should be a religious experience. At Noah's, there's hardly any seeds on the bagel, it is pale and barely toasted, and they put a mound of butter on it and then they don't cut the bagel in half. The egg on a bagell is even worse. Go anywhere else. read more

Noah's NY Bagels - That is a ridiculous amount of butter on one bagel and it doesn't even melt because they barely toast the bagel - Bagels Near Me - Tustin, California

See all

I really wanted to like this place. Came in on a weekend morning and ordered a salmon bagel sandwich and a coffee. The staff were friendly but they took so long to prepare our order. The place was packed so we sat down and waited. Watching the staff in the kitchen prepare the orders it looked like they really needed a more efficient assembly line to prepare their orders faster. Or maybe they stop offering each sandwich to be customizable. After over 30 minutes we got our order but it was wrong. We didn't have the patience to wait any longer and so we left with the wrong order. There are tables inside and outside. The restroom was not clean. read more

Noah's NY Bagels - Bagels Near Me - Tustin, California

Came out of the hoag building and immediately smelled the delicious bagels so I had to try them! Bagels are great, can't speak for any sandwiches as I just had mine with cream cheese and my husband ate his plain. They only have almond milk as an alternative but latte was good. Service was a bit slow, considering is was nearly empty but it looks like they have a good amount of online orders. Open and airy space; tables and booths could use more regular wipe-downs. read more

See all

Came here for tubs of cream cheese. Also ordered a salmon lox sandwich... i do not recommend that. Cashier was kind! Place was not so busy at 9am. Cool place to hang out. read more

Noah's NY Bagels - $11 for this?!?!? - Bagels Near Me - Tustin, California

Delicious delicious delicious! Every single time I go there Im never disappointed. I always go for the farmhouse, so much flavor. The bagels are always fresh. Good amount of egg, cheese, bacon and ham. The seating is very open. The lighting is calmly dimmer. Service is quick and they are very good at what they do. read more

Noah's NY Bagels - Farmhouse - Bagels Near Me - Tustin, California

Horrible customer service. I've gone there a few times and every time my order is wrong plus the employees don't even know the menu!!!

I have been here 5 times and service is bad every time. They could be more helpful and friendly

Wow this place had. 2.5 star and I just found out why.... It's not hard to complete an order. I got a farmhouse bagel and they just messed up everything. Cold and bland. I also ordered a cold brew with vanilla but they just didn't add the vanilla. Who works here? And who is the manager or owner? I appreciate the effort. For everyone else. Do not order form here. Overpriced to keep in business but they will not last. read more

Over the past six months, I've watched this Noah's Bagels location decline significantly. The morning staff appear overwhelmed and unable to manage the rush. To say this location is understaffed is an understatement. I placed an online order at 8:03 a.m. and waited 45 minutes before requesting a refund. I was told my order was "being worked on." When I asked why additional staff weren't scheduled for peak hours, an employee said management and corporate will not hire more people. During the nearly hour-long wait, multiple customers yelled at staff and at least six people left out of frustration. If hiring more employees isn't an option, you need to better support the team you have. When orders exceed a reasonable production time (10+ minutes), there should be a system to pause all online platforms (including Noah's, Grubhub, UberEats, etc.). Had that been in place, I wouldn't have been able to order--but I also wouldn't have stood there for nearly an hour expecting my order to be next. Unfortunately, the staff now seem resigned to the daily frustration from customers, which speaks to a larger operational issue. Noah generally puts out great products but the customer experience isn't what it can be. The staff is great but they're drowning. Help them! read more

Some of our favorite bagels! I order online for the promotions and always have my bagels sliced and ready to go. They provide freezer bags upon request and if you are a rewards member, you get free iced or hot coffee with your app order (one promo per order). We usually arrive and ask them to toast two of the bagels we ordered and then sit and enjoy with the schmear that comes with the baker's dozen. The staff is friendly and they are always polite and ready to help. The only thing I've suggested is to offer free dairy free milk options at the condiments section. Even if you ask, they will usually state there is a charge ($1.75 from the last time I paid, which is way too high for a splash of non dairy creamer). Besides that, we really recommend Noah's. read more

Bagels are good. I had the double stuffed breakfast sandwich. The eggs and bacon were not hit enough to melt the American cheese. Just ok at best. The customer service was the weak point. Lacked personal attention. The sandwich maker called my name when the sandwich was ready. I was seated 8 feet from her and I replied "over here." She still put my sandwich at the other end of the counter. When I asked if she could hand it to me she replied "just a second" and walked away. She didn't come back for nearly a minute. As she turned her back and walked away, I knew she wasn't going to do anything. I got up and picked up the sandwich. When she returned she did not say anything. This is a missed opportunity for this establishment to make the personal connection and show their customers that they actually care. One star for the bagel and one star for the overall ambiance. read more

This used to be one of my favorite places in Tustin for a morning bagel. Sadly, this restaurant in now under new management. The food has always been the star. There have been numerous studies done by companies like Starbucks that show people will return on a daily basis to stores with great service and hospitality. People will 60% to 80% will return to a store when the barista remembers your name. Remembers what you order. It's the morning. We all want to start the day on a positive note. Today, no smile, no greeting, "What do you want?" Two stars means could have been better. If you don't like people, talking to people, being friendly to people, maybe this is not the job for you? I did get the bagels I ordered. Everything was cooked correctly. I just didn't enjoy my time in your store. read more

First Time coming in and worst experience i was waiting for 10 min to get helped other people would walk in as well to order and they walked out and so did i cause we were waiting for a while they just say " give me a second and I'll be right out" but don't come out at all was really excited to try it and i was starving i was on my lunch and didn't get to eat you need more employees or you need employed to be on it ! read more

This place is so beyond the regular bagel shop. There are some seriously stacked bagel sandwiches! Open every day from 6am 'til 2pm and serving both breakfast & lunch. I walked in at 10:30am and it was busy! You will be waiting 1/2 hour during the rush hours, but it's so worth it if you're getting a full meal. I had no problem waiting in anticipation of my very first savory experience here. The item that caught my eye the most on the menu was the Chorizo Sunrise Bagel Sandwich on jalapeño bread. This thing was so good with their spread and a perfect amount of spice. I was ecstatic to see that the orange juice they serve actually has pulp! Not many places offer that. I will have to try the pizza bagel next time. Everything looks so good! read more

See all

Awful customer service. Mobile orders are never ready when you arrive. Then you are ignored as you wait. My order became ready and i finally went to ask. It was never called out. "Sorry". This has happened so many times! I'm deleting the app and finding a better bagel shop. read more

The Bagels are so fresh and moist even when Ubers a short distance away, I came upon another location in Vacaville. I'm glad I did, thought I was going to have to miss out but luckily there was one where I live. I was so glad! The strawberry cream cheese in my opinion is the best one to get if you have a sweet tooth read more

This Noah's bagels wasn't the best. The bagels were flattish. They tasted fine tho. Service was not the quickest for being one of the only customers in the restaurant. I don't know if I'd go back to this bagel place. I think Brueggers is better. read more

Just brought home some bagels and got their 6 bagels and 1 spread. As a NY native, the bagels were fresh, soft and a bit chewy which is what you want out of a NY style bagel. Looking at the reviews it seems like almost all of them were because of slow service or bad employees. Did not have a bad experience personally but owner should definitely take care of bad apples quickly. Will definitely be back. read more

Excellent service! And the freshest bagels around! I love the friendly staff here! I ordered a poppy bagel with cream cheese and it was perfectly toasted! read more

This is the most inefficient bagel shop I've ever ordered from. I ordered onlie and waited in store for an additional 30 minutes for 2 bagels and an orange juice. After checking in 5 times with the same employee I was finally given an update. The food is already prepared but yet it took this place at least 3 minutes per bagel to cut and spread cream cheese. 0/10, I will never order from here again. 30+ minute wait for a just average bagel that I could have made in a fraction of the time at home. read more

I come here to get the dozen box to feed my team at work. I'm in and out in less than 10 minutes typically even with a drink order. I would say that jalapeño cheese is the best one followed by the everything bagel. They also have a good selection of sandwiches with egg and ham. The iced macchiato is really good. Open really early in the morning for all your bagel needs! read more

Have been here many times. I came here because I have an offer for a free breakfast sandwich. So I got the Texas Brisket Egg sandwich minus the eggs. It was actually very good and better than I expected. The brisket could have been a tad bit juicier, but it was very good. I will be back read more

If I could leave zero stars, I would. First of all, there's never any coffee in the urns around this time (10 am) of the morning. Secondly, I asked them to make coffee and they pointed to another urn off to the side. I filled my cup, walked away and realised after sipping that it was hazelnut. Of course, it's not labelled. Third, I was finished eating by the time I got a fresh cup of coffee. Fourth, and this is the worst of all, I purchased a jalapeño cream cheese. While I was sitting, I realised I never got my cream cheese or bagels that I bought outside of my breakfast. The cashier made me wait and then she brought me one from the back that was expired. It said November 2024 and it is currently January 2025. I saw through the door that she put it back on the shelf, then looked through a whole bunch on that same shelf until she found one that said February 22. I feel sorry for those people who are going to get spoiled cream cheese. This place is not worth its salt. Do yourself a favour and don't come here. PS below is the video I took on the way out where I'm showing that there is no coffee even though the woman behind the counter - maybe the female manager? argued with me that there was coffee. read more

Not good...Rude people bad food bagels not fresh, people are slow then they got my order wrong. The place was incredibly dirty

Noah's New York Bagels offers freshly baked, authentic New York-style bagels made with high-quality ingredients, including cage-free eggs, thick-cut bacon, and dough crafted from flour, water, brown sugar, salt, and yeast. [Highly Recommended] Classic Bagels: * Plain * Sesame * Everything * Blueberry * Cinnamon Raisin * Whole Wheat Specialty Bagels: * Six Cheese * Cheddar Jalapeño * Maple French Toast * Asiago Additionally, they offer a variety of shmears (cream cheese spreads) such as Plain, Garden Veggie, Honey Almond, and more, perfect for pairing with your favorite bagel. Egg Sandwiches: Delicious breakfast sandwiches made with cage-free eggs, available in multiple flavors to suit every taste. Freshly Made Deli Sandwiches: A great lunch option, packed with fresh ingredients for a satisfying meal. read more

Mediocre food and mediocre service. Came here after a Pilates class wanting to satiate my hunger. This place was right next to my class and was really disappointing. The service was okay but I got no greeting and took a while to get my food even though there was no one else in the store. I got the chorizo avocado sunrise and the quality of the food was very low. The Asiago bagel I got was ok, definitely felt a little old and chewy. I watched the avocado be scooped from a pre-packaged plastic container so it was not fresh at all. It was hard and had no flavor. The chorizo patty was super oily and had also had zero flavor. I couldn't bring myself to eat the other half of the bagel. I would never come back here. Bad service and bad food. read more

Worst online service. Get ready to wait anywhere from 30-40 minutes. No acknowledge by anyone there, they let you stand there and Bagel Sandwichwait for your order even though it's seating in front of them. The area where they say it should be, it's not. My husband likes the egg bagels so I suffer to pick up for him. Faster if you buy a bagel and make the eggs at home. Also, no effort to improve their service. read more

Food is okay but the staff seem like they don't care especially when picking up orders. Everyone's busy and nobody even looks at you when you're waiting to pick up an order. If they just put the orders on the rack would be great so we don't have to disturb the staff. read more

This place is the absolute worst. And a lot of this, probably stems from management. The manager of Francis does not know how to train or run her team. Every time I order takeout from here, something is always wrong. It's frustrating because I end up paying somebody a 20% tip to deliver food when I live a minute away and these people can never figure out how to get it right. One morning I had to drive there at 6:30 in the morning to go get stuff that was missing from my order. That is a really frustrating experience and instead of her being professional and coming out to deal with it, she sent some girl that look like she was 15 years old twice. Then I had to wait more than 16 minutes to get a bagel. These people are going to be out of business soon,that's clear. read more

I don't recommend this place if you're in a hurry. Cashier was nice and took my order quickly, there was only one person in front of me. Took forever to get the food. The guy making the sandwiches didn't seem to value the customers time at all. He kept walking back and forth from one side to the other, made a sandwich for the guy in front of me, wrapped it and put it down and went to attend to something else, he finally decided to put it in a bag and call his name. He then made mine (I requested no tomato) put tomato on it and squished it down with both hands, then realized it should have no tomato and took it off, wrapped it up and called my name. I'm glad I'm not allergic to tomato. My sandwich was good but I probably won't be back for a long time. read more