Wow. Just wow. The entire process felt like talking to a brick wall. Corrected expectations…read morerepeatedly just for them to still not do the job adequately. They are SO stuck on the idea that we just wanted the tree off our fence. No, as we stated multiple times very clearly, we needed the tree off the fence and the CUT LOGS TO BE MANAGEABLE. I left a Google review and they responded with a long, poorly written response straight up lying about several things. Even though there is another one-star review absolutely defaming them, they didn't respond to that person. I guess I struck a nerve. They told me wasn't their job to make the logs manageable or to cut them... what is the point then? That is absolutely what my husband asked you to do multiple times! The fence was only part of the issue. Dishonest work and sloppy crew members who were cussing while they were here. But according to Tree Giants, we weren't home when they were here (uh... yeah, we were. My husband even laughed with them in the backyard). Absolute insanity. The job was trash. I was nicer in my Google review, but I'm not going to be here. Whoever responded to me had the absolute basic facts of the job wrong (even stated the tree fell from the neighbor's yard when it was literally in our yard...?). If you can't even get a detail like that correct, why do you expect me to give your BS response any merit whatsoever? They said we misunderstood the job. How do we misunderstand the job we requested? Seems more like THEY misunderstood, then miscommunicated. I can't get over the fact that they claimed nobody was home and that their office attempted to contact my husband repeatedly afterward. We were home all three times anyone from Tree Giants was here. They have all this recorded footage "proof," but they can't see my husband in the yard with them? Also, they did NOT attempt to contact him first and his call log and email show that very clearly, but they tried to make it seem like they couldn't get in touch with him. I've never met anyone who answers ALL phone calls, except my husband. He called them to get back in touch about the job not being finished. Then, even after he was disappointed with the follow up job, he was the one to contact them first about when to expect an invoice. Why lie about things like that? It would be better for a business to just not address odd details like that to start with rather than lie about them. The job was NOT worth $2k. If they had actually done what he asked them to do it might have been. If I had looked at their socials beforehand, I would've told my husband to go with someone else. They posted a weird AI photo to advertise their company's clean up efforts during the aftermath of hurricane Helene. I really, truly hope they didn't believe that strange photo was real. I can't help but think the person who responded to my Google review without knowing the difference between "accessible" and "assessable" is the type to believe an AI photo is real. That tracks 100%.

Was scheduled for Brandon to come give me an estimate tomorrow. Verified this on Tuesday and…read morefollowed up again today to get a time window(since they didn't give me one when I asked), only to be told today that "something came up" and he can't come until Monday.