I would not recommend Noles Scapes for any job, due to unethical business practices, poor work, and and lack of willingness to make the job right. I had them install a drain system but they do lots of things: excavation, pavers, drain systems, irrigation. But based on poor business practices and a "screw the customer" mentality, I would not recommend Noles Scapes for any type of job. I had once written a good review on this company but unfortunately I am forced to replace that with a very negative experience. I will detail my experience summer 2022 and then fast forward to impacts of that work that were discovered 18 months later, and my attempt to resolve that in spring 2024. First, homeowners need to know that Noles Scapes was by far the highest estimate, almost double the price of others, but I chose them to install a landscape drain system because the owner, Chad Noles, sold himself as an expert. He is not. Second, the original plan written called for two pop up valves at the street, he instead installed one and said that if it did not support the volume of water running off, he'd come back and reroute it to a second. This turned out to be a false promise. Third, Mr. Noles himself may be capable, but he is absent during the installation. His workers installed a system which we now know incorrectly runs uphill. I was there when it was installed and I asked the workers "How do you know it has the right pitch? Where's your level?" As the pipe looked to be going uphill. Like true smart alecks they simply said they don't know of it has the right pitch. I asked how do they test it. They said "we don't". Wrong answer! Fourth, when they were done with the job the owner tried to bill me for an extra $1000 for what he called extra work. Work that I did not request, and for which they did not get my approval for extra charges. In fact they did less work than promised as I was to have two pop up valves but he installed only one. The end of that was after asking him to retract the extra invoice and he refused, I then posted a negative review about the overcharge, and then he cried 'uncle' and finally retracted the extra invoice. So he proved he only does the "right thing" when forced. Behavior that demonstrates poor character and lack of ethical business practices. Fast forward 18 mo to the holiday season 2023. I came to the conclusion that there were big problems and the system was improperly installed. I knew there were issues but didn't realize the magnitude of it until my GC who installed my siding in 2022 indicated I had to rip off that brand new siding off the corner of the house and replace it. One contributing reason for this is that Mr. Noles entire drain system backs up and caused the gutters to overflow and pour down the side of the house. Additionally, instead of the catch basin nearest my foundation carrying water away, instead water gushes out of that catch basin, and a giant pond forms right next to my foundation. I would be better off having no drain system at all. The GC, a fine upstanding gentleman, insisted that we contact Mr. Noles to ask him to correct the improperly installed drain system. Based on my prior interactions with Mr. Noles, I did not expect him to do the right thing and told my GC this. But I also told my GC that it was a test, as I would have liked to hire Mr. Noles to install pavers across the entire front of my lot and parking drive. And if he proved to do the right thing and make the drain system right, perhaps I proceed with hiring him for pavers. So my GC proceeded to contact Mr. Noles. After much back and forth, Mr. Noles did the typical dance so many unethical contractors in our area do: he made excuses, skirted accountability, and tried to claim that someone altered his system. He even said "we don't use green pipe" as green pipe is used for sewage, claiming it wasn't his work. I then produced videos of all the piping exposed during the 2022 installation with his guys in the video. Yep. It was all green pipe. When my GC had exhausted all efforts to answer Mr. Noles rebuttals, finally Mr. Noles admitted to my GC that he was just angry that I refused to succumb to his extra invoice for the extra $1000 bucks he tried to charge me way back in 2022. The extra invoice for work I never approved. So he admitted he was refusing to make the job right so as to punish me. And that is Mr. Noles philosophy: overcharged your customers, and when they refuse, punish them. Based on my interactions with Mr. Noles in 2022, this attempt to resolve the bad work in 2024 turned out as I anticipated. Unfortunately he's shot himself in the foot as my GC is very well connected in the market, so Mr. Noles has not only damaged his reputation with me, but with anyone within my GC's network. It probably would have cost Mr. Noles only hundreds of dollars to remedy my drain system, but now he loses a giant paver job. It never pays to screw the customer. read more

They were contracted to do landscaping for vacant property next door and actually came into my yard passing a chain link fence and demolished an 8 foot tree as well as morning glory flowers and told me that my tree would grow back and that they would replace my flowers and I have not heard from them since read more

I would not recommend this company. Unless you have time to constantly follow up to tell them what they missed. I wish I could give a good review, but sadly, I do not recommend their services. So many other good reputable companies to choose from; do yourself a favor and skip this one. read more

They showed up a day early which was ok but the new individual that was working was using a shovel like an axe digging out our old shrubs and broke three sprinkler lines. When I originally discussed the landscaping I asked about putting weed mat down, Gary told me they would but found out it was NOT on the contract when questioning it to the owner of Noles Scape, it was an additional charge added on plus the estimated cost on the speaker phone was not the cost on the invoice. I also had four landscape light that had the stakes broken off from their new individual not paying attention to them and his surroundings. When they got the pieces to fix the irrigation they didn't have enough with them to finish the job so I gave them the pieces they needed to finish. The experienced individual on the job came back by later in the evening to help repair the landscape lights. For any future customers, review their quotes and ensure all details are jotted down so there no unexpected $$$$ cost when the bill shows up. Talking to the owner Chad was no help so get everything in writing before the work starts. The landscaping work they did does look good. read more

If I could give zero stars, I would. I requested a quote in late August and was given an appointment September 1st. That appointment was cancelled and rescheduled for the next week. Two weeks after they came out to quote us, I still had not received a quote. I emailed to check in and was told it "got lost in cyber space." I was then sent the quote, for a year, although we requested a one time quote. Up until this point, I was not upset or frustrated at all. Two weeks after requesting the new quote, I still had not received it and, again, emailed asking the status. The administrative assistant told me that she "dropped the ball" and that I would receive my quote that afternoon. That afternoon came and went and no quote. At this point, it has been over a month, and still no quote. I expressed how upset I was and instead of trying to help me further, I was told that the quote needed to be signed off and still was not ready (but only after I asked what was going on). I had to initiate EVERY update and was simply told "God bless you and have a nice day" when I told her that I no longer wanted their services. There was barely an apology and no way given to remedy my situation. I am beyond disappointed in this company and would not recommend them until they learn how to communicate with their customers in a professional and timely manner. read more