I've owned two Noltings. A midarm and then a Longarm. The midarm had basically no issues. I had to time it at one point and call the service line but it was an easy repair and quick response. (I quilted about 20 quilts on it in a year and a half.)
Then I upgraded to a Longarm wanting the stitch regulator. I purchased from a prior dealer and liked the midarm so I assumed an upgraded machine was even better. One day, I went to do a quilt and forgot the bobbin. (Simple mistake.) It threw the timing off so I went to fix it. It would not fix and I did it over 20 times. I submitted a ticket but also asked on the Facebook site. A gentleman contacted me and said my machine had a known issue where a part would become loose that would prevent it from timing correctly. He told me where to find it, I fixed it and I timed the machine. Three quilts later, I'm basting the bottom of the quilt and the timing goes out. Ok...? I go to time it and it won't time. I tighten that same spot that I was told about and then it times. I was almost done with the quilt at that point but then it started making a weird noise. (Like trampoline springs.) I couldn't figure out where it was coming from and long story short, asked the same gentleman that had helped me what I should do. He said to contact Nolting so I did. Nolting said to send it in which isn't easy. (I live in TX and they're in IA.) I was told the area I was talking about was supposed to be so tight, it wouldn't come loose. (Lol...yeah right.) I packed it up, they sent UPS a pickup request and the machine headed that way on 11/4. It arrived on 11/9. I called on 11/15. No call back. I called on 11/21 to check the status and was told the machine had just been placed on the bench to be worked on. I said I'd like a call once it was completed, the woman said ok and then I heard nothing for a week. On 11/29, I called again. A few hours later, I got a call that it was finished. Even though my machine is covered by warranty, they only honor that if parts are replaced and none were in this case. Shipping was $300. Repair was roughly $280. I did tell the owner I plan to buy a different brand after this experience with them. As ironic as this is, she said to be careful of warranties with other brands. Needless to say, I'm selling the machine (once I get it back - a month from when it went in). I will never buy Nolting again.
By the way, forgetting to load a bobbin should never result in having to send the machine in. Ever. Timing being off, yes. Major repair, no. read more
