Awesome. On time. Knowledgeable and Friendly. Those are some of the words I would use to describe this place. I saw Florence for a sprained ankle and she fixed me up in 3 sessions. She was professional, knowledgeable and personable. As she spoke Cantonese I even sent my mother there to see Florence for treatment. They direct billed my insurance company and that was a nice surprise as I did not have to pay out of pocket at all. read more

This clinic has been my best Physio experience by far. It was personalized attention to meet my needs. This also seems like the clinics' philosophy. They didn't have another client they were juggling at the same time as me. Sandy was my therapist and her kind and professional treatment/advice was exactly what I was looking for. I've been to two other clinics where they gave me exercises while they went to check on other clients. While this may be fine for others I wasn't always 100% sure my exercises were right, sometimes I'd be waiting for the therapist to come back, and often felt I didn't need to pay to be there for so long. The appointment was great and totally worth my time and money. Easy to book online even for your first appointment. Highly recommended. read more

Friendly staff, flexible hours and great assistance. Especially grateful that Trevor followed my progress actively, went out of his way to come out on days he normally does not and also referred other alternatives to me. Thanks much for your help! read more

Excellent service staff, so appointments and scheduling are a breeze. Free 30 minute street parking and close to highway exit. Florence is a very open, caring physiotherapist who never rushes you, even when I was late! She listens carefully and diagnoses the issue accurately based on many years of experience. And the best part is, I was able to get availability to schedule a visit within a week, which is usually unheard of when dealing with such a highly rated clinic. When I asked how come it was relatively easy to find an appointment slot, I was told it's because her clients all recovered after treatment and didn't need to come anymore! That's testament to the efficacy of Florence and her team. read more

Was referred by my general practitioner for a high ankle sprain. Location was convenient/central, and hours accommodated my schedule. Worked with Florence and Jason, and had great experiences with both. Very friendly and got me on a recovery plan, gave honest recommendations throughout my 5 or 6 visits. Would recommend. read more

I had a wrist injury last year and found North Burnaby Physiotherapy through my school's Health Plan network, and boy am I glad I did. Since this was a year ago, this review may be a bit outdated. Anyways, from my experience last year, Florence is not only knowledgable and approachable, but she's also very willing to learn new things that can help customers enjoy a better experience whenever they come for a therapy session. I enjoyed my sessions with Florence and we were always able to find new topics to chat about, so there was never a dull moment. The clinic has a very welcoming feel to it thanks in part to Florence's approachability and the warm personalities of the receptionists. Overall, the location is very convenient for North Shore, East Van, and North Burnaby residents, with adequate parking spots available (there are spots along Boundary and Albert if the parking lot is full). The reasonable price, inviting environment, and professionalism combined make North Burnaby Physiotherapy a highly recommended location for your physiotherapy needs! read more

Florence has been an awesome physiotherapist! She's helped me so much when others haven't been able to!! I would recommend her to anyone who needs help!! read more

I suffered a kneecap dislocation last summer and I found North Burnaby Physiotherapy and Wellness after trying a few different clinics. I would highly recommend this physiotherapy clinic! The space is very clean, with individual rooms for privacy during appointments. My appointments ranged between 30-50 minutes, and I always received personal one-on-one time with my physiotherapist. This really made the experience more productive and personable (especially since I was used to other clinics where one physiotherapist treats multiple patients at the same time). My physiotherapist was Nellie, and she was always very knowledgeable and professional. She was very active throughout my recovery with recommending new exercises and stretches, and she was always flexible with adjusting certain exercises for my physical limitations at the time. Nellie is also certified for acupuncture (along with other physiotherapists at this location), which is a plus if you're interested in using acupuncture as a treatment. The office staff are friendly and upbeat, and the hours are very convenient. There is an option to check and book your appointments online, which is another plus. North Burnaby Physiotherapy and Wellness is also on both SFU and UBC's health plan network, so students can save a lot of money if they aren't covered by BC's MSP premium assistance. Definitely check out their website and consider booking an appointment here if you need physiotherapy! read more

Shawna is awesome! Very professional and knowledgable. I went to her with some postpartum concerns and she was very helpful. She really listened to my concerns and took the time to really dig into my history. She emailed me my suggested list of exercises too! The location is convenient and free parking is included. I will be back for sure to see Shawna. read more