Car buying is so stressful, but it doesn't have to be. I searched a few cars online, and made an appointment. My last vehicle was purchased here 5 years ago. Anthony greeted me when I pulled up. He was super friendly and offered to assist. We narrowed my 8 choices down and began to look at features that were important to me. They have a great selection of vehicles on the lot and even have a surplus lot down the street. I test drove two vehicles. Sam was really nice and explained my finance options. He really worked with me. Rex in finance was very nice also and explained their GAP coverage to make sure I understood. All in all, even though it was a long process, I am pleased with this experience. read more

I thank GOD that I trusted my instincts and went with another dealership. It should be required by law to tell a customer that the car you are about to purchase was in an accident. The salesperson followed me outside to continue to try to talk me into the car I was considering when another customer came out and started screaming, telling the salesperson that the cars are all junk and have been in accidents. This man was screaming so loudly about what a bunch of cheats this place is. The salesperson looked at me and said " he is talking about another place" I was like, he is looking at you! Beware of this place!!!! read more

The worst dealership I have ever encountered. The salespersons, sales manager, Finance manager are very unprofessional, never respond to concerns, never call back, do not address customer concerns. We are out of state and bought a vehicle from them middle April. The 45 day temporary tag expired today, June 01, 2026. They have refused to give us the title, permanent tag or extended the temporary tag to 30 days. No one has deemed it fit to keep us informed as to what is going on and why we have not received an extension. NO ONE SHOULD DO BUSINESS WITH THIS COMPANY. THEY DO NOT TREAT PEOPLE WITH DIGNITY read more

At this point, a 1 star is not even justifiable. My SUV has been in their shop for 4 days now for a warranty repair. By far this has been the WORST experience I have ever had dealing with repairs. So let me give you the day by day run down. Monday evening after dropping off, I called around noon, was told someone will call back; never did. Called back Monday around 4, was told again, someone will call you back; never did. Tuesday, I called first thing in the morning. Was told the parts that were being warrantied are ordered and should be fixed today, but the tech would call me first to let me know what was going on; never did. I called back around 1pm, FINALLY, talked to the tech working on my car, was told he was JUST ordering the parts, they will be in and it will be fixed Tuesday afternoon, if not Wednesday. I let it ride. WEDNESDAY. I CALLED AGAIN around noon to be told "we forgot your vehicle was here, it will be worked on immediately". I CALLED BACK AGAIN, around 3 asking to talk to a supervisor. Was told they would call me back. Guess what, THEY NEVER DID. SO NOW, THURSDAY. I called twice before 10 asking for a manager. No one could speak to me; no one will call me back. CALLED AGAIN AT NOON. Put on hold for 30 minutes, to be told the tech who was supposed to work on it called off. This has been one of the most incompetent repair shops I have ever worked with. I still really have NO IDEA what is wrong with my vehicle. There has been 0 communication, management has been dead quiet. To say I will never be coming back to this dealership is an understatement. I would say the OWNER better call me, but at this point I don't even know if the phones dial out at this point. read more

I'm beyond frustrated, and honestly, I feel taken advantage of. I bought a car from North Coast Mitsubishi West Cleveland and trusted them when they sold me a service contract. I later decided I wanted to cancel that contract -- something the actual contract says I have every right to do. It clearly states I can cancel by contacting the dealer in writing. But when I went back, I was told by Finance Manager Dean Eshghy that I could only cancel if my car was repossessed or totaled. That's nowhere in the contract. I showed him the section myself, but I was completely dismissed. No explanation. No accountability. Since then, I've been bounced between the dealership and the warranty administrator, with each telling me to talk to the other. I've sent a formal complaint, made phone calls, emails -- and still, no one has resolved anything. I've asked to speak to management and even provided my phone number multiple times. Still no help. No action. It's like once they had my money, they couldn't care less. I've been polite and patient, but enough is enough. This has dragged on far too long. It's not just bad customer service -- it's dishonest. They're refusing to honor a contract they wrote. If you're thinking about buying from here, think carefully. They'll smile at you during the sale, but once you walk out, you're on your own. Don't expect integrity or support if something goes wrong. read more

North Coast Mitsubishi West Cleveland - Letter I sent in the mail and through email quoting said contact - Car Dealers Near Me - Cleveland, Ohio

Got a car from them in October of 2025 and exactly 3 months later in January 2026 the engine failed and no longer works. They don't answer the phone calls, the manager never answers either. They shredded the paperwork of my purchase and do not care about the fact that they sold me a car that stopped in the middle of the freeway. I called 7 times one day and got put on hold 6 times and hung up on mid conversation the 7th time. They don't call back when you leave voicemails. They act as if they are so busy from sun up to sun down. They sell sh*tty cars and don't care as long as they get the commission. Also my sales person Luis or Louis never told me the car had any problems and LEGALLY is supposed to disclose that (which is why this is getting taken to court) I would never recommend anyone to get a car from them. read more

North Coast Mitsubishi West Cleveland - Check engine and oil light. - Car Dealers Near Me - Cleveland, Ohio

Came in for a scheduled oil change and tire rotation. 2 hours later saw people come and go for their maintenance. Somehow they messed up the order of customers and got skipped. After talking to them a few times, now all of a sudden they're waiting on a filter to be delivered. read more

Typical movie sleazy used car salesman! The "sales manager" offed and told me what I wanted was included in the sale price but put it in the monthly payment and when I questioned it he hid in the back (visible) like a coward! Don't put your trust in this dealership!!! Read every line when reading your contract!!! read more

DO NOT BUY from the Brookpark Location. MIGEL RUVINOV is awful, unprofessional, rude and condescending. As a word of professional advice - REFRAIN from calling women "darling." I would NOT encourage anyone to purchase from this location. I bought my vehicle less than a month ago. There were a few paint chips and scuff on the bumper. I asked that the areas be repaired and was told they could be touched up. That was fine with me. I finally had an appointment scheduled days ago (8/2/24) which was cut short due to humidity and rain that day. However, the handle and bumper scuff in particular was "touched up" by work that looks like my 8 year old son did it. SEE PHOTOS!!! The other areas (chipped paint) were NOT repaired due to weather conditions. I have had difficulty getting the appointment rescheduled, left two voicemails on the service line I was transferred to, text my sales representative "Bub" and did not receive a response after sending him the photos and went in person. I showed Migel the areas of concern. Migel was argumentative and rude, although he kept saying "I'm not trying to be rude." He tried to tell me that the scuff could not be repaired and that they touched it up. He belligerently kept repeating that they touched it up, they touched it up. I ask that the paint be removed from the bumper and handle and I would take my business elsewhere. He then spouted off that I could give him his car back -- OK, PLEASE take it back. So I asked if I could just turn it in since it was under 30 days. When I called his bluff, suddenly I couldn't do it, OK! This is a second vehicle for me and if given the opportunity I would have gladly given it back and went elsewhere. He is disgustingly unprofessional. Do NOT patronize this establishment. I was promised (in writing) two oil changes and tires "at cost" -- I will likely never even use them because he was so unprofessional and distasteful I NEVER want to encounter him again. The picture of the door handle is today (8/6/24) AFTER MIGEL took his fingernail and started chipping away the poorly touched up white paint. What an *insert expletive here* Do yourselves a favor and just go to reputable and professional dealerships. It is unfortunate because I liked my salesman, but the general manager is disgusting. Never again. I will take the vehicle to another shop to get repaired properly. read more

See all

sold my granddaughter a car that was damaged! Never disclosed it. Trying to trade it and the carfax showed it has structural damage. She purchased in 2021 and it was disclosed to dealer at auction that it was in an accident in 2020. I wouldn't buy a Tyke car from them. read more

North Coast Mitsubishi West Cleveland - Carfax - Car Dealers Near Me - Cleveland, Ohio

See all

terrible experience i showed up after driving 2 hours just to find out they sold it from under me after asking if I was still coming and then showed up and the guy Jason was like oh it's sold why didn't they just tell me it was sold so I didn't waste my time driving out there plus I took off of work to buy the car and the are just completely unprofessional would not recommend buying a car there read more

I am still recommending this store .... ONLY if you do your homework before you go there. The deals are great [they really are] but with interest rates as high as they are - know what to expect before you go. We could not hammer out a deal this weekend because the rates were too high [I ended up buying a new car with better interest rates]. I backed down from four stars because I went in there with a specific car I wanted and told them NO extended warranty, NO added bullshit ... they guy trying to sell that shit to me was trying some sort of Jedi stare down .... really turned me off. An uneducated consumer will be prey at a place like this ... but I was 95% almost going to buy a car [it's the banks that screwed it up in the long run : ( ] read more

Paid cash for a '17 VW Jetta GLI in April for my 16yo daughter. Car had computer issues Day 1, EVERYONE knew, including sales. They lied about everything from the jump, and 8mos later, still don't have the car. Waiting on the computer part to come in, it's sitting at a VW dealership. While waiting, they provided 2 loaners, the first one stopped working, had to have it towed. The 2nd loaner was given with tags that were due to expire in weeks with a donut on it for my daughter to drive, and 2mos later, now it's sitting in my driveway with a different flat tire that has METAL EXPOSED. They tried to get me to drive the car in days before I had hip replacement surgery, bc that was easiest for them, and made no offer to come pick it up, or replace it with a vehicle that didn't look like something that didn't look like a homeless person was living in it. There is no worse customer service in Cleveland. Simply the worst experience ever. Dont expect management to care, bc they don't. That's been proven. Kyle is never available to talk, did nothing to help the entire time, which has been verified, and his boss approves bc I've never been contacted by anyone above, NOT ONCE. Simply can't be trusted. BEWARE and stay away. Not worth it, ever. 2nd loaner below. Will update after calling this morning to tell them to pick up the hooptie and bring me a car that works and isn't a deathtrap. I'm 99% sure they'll ask me to drive down on 2 dead hips to pickup the 3rd clunker. TBD read more

See all

I was sold a Chevy Trex premier that had been in an accident so bad that the occupants where cut out of the car! They tried to blame me! I asked for a mechanical warranty and was given tire and maintenance without my permission! Do not buy from here they do not care about your safety or the law!!!! Shame on them!!!! read more

North Coast Mitsubishi West Cleveland - Rider cut out by paramedics NEVER disclosed - Car Dealers Near Me - Cleveland, Ohio

Came a very long way from Rochester, NY to Ohio since all of our dealers were closed due to COVID19. I chose your dealership for a Lexus RX 350 that I saw on Carmax. Everyone start to finish was amazing from Autumn and Stephanie on the phone who booked my appointment, to Dimitri who started/greeted me, then James Puckett who took over, and then his Supv/Mgr Nick who helped us finish the deal. It was an extremely accommodating, fast, friendly, no pressure process. John in finance was unbelievable too! Great job guys. Thank you to everyone there who made it a painless process for this Emergency Home Care Nurse from Upstate NY. I was in desperate need of a reliable (yet sexy) SUV fast, you made it possible and exceeded my expectations with what could have been a nightmare. read more

North Coast Mitsubishi West Cleveland - Car Dealers Near Me - Cleveland, Ohio

See all

Salesman worked with me and found exactly what I was looking for. Besides being there for hours, it was a good experience .

Cocaine bi-polar sales men who hide information and were down right rude. Wish I would have read reviews of this place first. Pure scam artists here, who will only sell or spend their time with people who will pay sticker price. If you come in with research, they'll rudely dismiss you. Won't even negotiate or help you find a car within your price. Glad they were rude and told us to get out for simply telling them our offer price, dodged a bullet. read more

I had to wait a little longer than I anticipated but it was worth the wait, with the help of Leroy and a few others there I was able to drive home in my new car. They stayed long past their quitting time to make the sale go through. I went to that dealership just to see if I had any options on buying another car but I really didn't ex to drive home that night in a new car. I would recommend them to my family and friends, definitely get a thumbs up from me! read more

Found a car on the lot that I wanted online. I told them multiple times to different employees that I do not want rebuilt, salvaged, damaged, or a car that's been in an accident. I asked to see the carfax on the Traxx and they said they buy it if I came in. I found it weird since tons of car places have the carfax for the car already. I was told elsewhere that car places have access to carfax through accounts and that they don't need to buy them. Anyways, I came up to test drive. I go inside and the one guy took me to a seat and pulled up the carfax and read about the car, did not outright say it was salvaged. I had to ask even though this salesman knew I didn't want salvaged. He then told me he'll look for other cars for me in my price range. Showed me some garbage cars with high mileage. I didn't have time to waste so I left. Got a car in my price range, Toyota 2017 with 39k miles for 12k elsewhere. I don't recommend this place to anyone. People and dealerships tell me they sell trash cars and nah. I'm glad I passed. read more

Even with prior approval 24 hours later they come back saying a co-signer is needed. I went somewhere else with no issue at all. Lack of interest in timely following through with a potential customer. read more

Milad was amazing. Very knowledge and made sure the numbers worked for me. He made the process quick and easy. I highly recommend that if you come you ask for him!! read more

They got over 400 vehicles on their lot I was so surprised to see too many selections in one dealership and for such great prices!! Was so happy to upgrade from a 05 corolla to a 17 grand cherokee. All staff was so nice...salesmen, managers and even detailers were so nice and professional...I'm actually thinking about working with them in the future and will definitely be recommending friends and family to buy from here ((having that 100$ referral check is a nice motivation too lol)). read more

North Coast Mitsubishi West Cleveland - Unbelievable experience!! - Car Dealers Near Me - Cleveland, Ohio

Do not buy a car from these scammers the general manager Adam is incompetent. Bought a car from thrm was told had warranty and had free oil changes for 1 year come to find out none of that was true. Had an issue with title and they were no help on of the worst customer service experience.. buyer beware scam scam scam scam!!!! read more

Stephany morales was extremely helpful and knowledgeable. We were able to walk in and and she got the car ready to show us and test drive in reasonable time. Great experience working with her, highly recommend! read more

Milad was very amazing. He was knowledgeable, and friendly. He wasn't like those "pushy" salesman. He did well getting us into a good car :)

Car buying can be stressful but Frank was very helpful and had conversation. If you are looking for car stop in and see Frank.

I wish there were negative stars available, I read a few of the reviews and figured there's no way a company could be this bad. Well...I received messages the car I was looking for was there from two different sales people. I get there and was told the initial sales person just takes phone calls and does not work there. Which I found incredible but the other sales person who had contacted me was there. Interestingly, after he had told me the car was there, he checked the computer and said the car was "on its way". He leaves and 10 minutes later here comes his manager. I explained to him the initial sales person had quoted me a price of $19,450 and he told me that was not the price, he had given me the price of a different car but he could give me a similar car for that price, the good old "BAIT and SWITCH". Well, appearances mean everything and as I entered the parking lot I said to myself "Will, this place looks like a bad dream, turn around", I should have listened to my inner voice. read more

Sam Alhout took care of us and I can honestly say this was the quickest easiest process I've ever been through buying a car. Sam was upfront and honest about everything. The financing was so fast, to which I was so grateful because this whole process is very overwhelming for me. They only ran my credit once and then based on their experience directed me to the best financing option available. This I also appreciate because I don't want several hard inquiries to bring my score down. My payment is actually less than what I had expected and the terms were better also. Sam is going to be our "go to agent" for future car purchases, hands down!!!!! read more

RUN, RUN, RUN AWAY! I was just lied to regarding structural damage that showed up on the Carfax. Salesman tried to convince me that it was just some damage to the rear bumper and not anything structural...what? Why lie to a customer? read more

these people are unbelievably unprofessional and they lie like that's supposed to be their job. sales doesn't care they just send you in circles and tell you a manager will call or to call the loaning agency just for the loaning agency to say i need to talk to the dealership, and ultimately the issue never gets resolved unless you take care of it. they knowingly put me in an unsafe car with my four year old child.... TWICE!!!! THESE PEOPLE DO NOT CARE ABOUT YOU AND THEY DONT CARE ABOUT THE CARS THEY SELL TO YOU. they lost my keys for two days when i tried to get a diagnosis for my vehicle, and then i drove 40 minutes to give them the spare key just for them to find it as soon as i get there. went there twice and got 2 lemons. take it from me, there are way better places out there! absolutely take your money and avoid dealing with these people at all costs. read more

If I could give negative ratings I would!!! Was texting with somebody all day about the vehicles I liked and there were three of them. When I got there I told the guy what price range and what kind of truck I wanted and he said they didn't have any and then I showed him who I was texting with and showed him they did have some so he said let me see what we got he came back and tried to show me a $40,000 truck $20,000 over my price range and they ran my credit before they even knew they had a truck for me. And they started processing my trade in before they knew anything before I even gave them the OK to do so. I was told not to go there and I did not listen I ended up walking out and I will never go back and I hope nobody ever gives this place their business. read more

DO NOT GO HERE! Run the other way!! I originally came here to trade my car in. I received a quote for my car that was competitive. I called back that day to see if they would honor that price if I didn't buy a car at this time and was told that they would. I received a call today asking if I was still planning on selling my car and was again told that they would honor the original price. I ended up going in to sell the car and they then said that they will not honor it and offered me significantly less for the car even though there had been no changes to it. Such a dishonest dealership. Stay clear! read more

Not sure how this place has good reviews. We went to shop around, had our credit checked right away which worked for us because we didn't know what we would get approved for due to some past large purchases. We were given the choice of two vehicles, which one of them we loved. They couldn't get my payment to where I wanted it but insisted we could afford the one they offered. They even brought out a budget sheet as if I don't know my own finances. Luckily I had to go to work so we got out of there, went to Serpentini Chevrolet, got a newer car with warranty for the payment that I wanted. Also to note, we couldn't find the CarFax on the CarFax website for the car, yet the rep was able to pull it up on his computer with no problem but quickly scrolled through. Do with that info what you wish. read more

If I could leave negative stars I would this is by far the worst dealership I have ever dealt with if that's what you want to call it. Make sure you have a detail guy ready to clean your car after you purchase from them, no call backs no follow ups and this cheap dealer ship can't even give you a tank of gas when you purchase a car so I recommend if you looking for a hard time and a dirty car this is your place but if not I would recommend buying a car from McDonald's you will get better service read more

I was sold a car which had accident on it. Backdated accident showed up on carfax after buying the car. The carfax report may not have accident at that time. It may show up in report later for past date. Ask the dealer to disclose any past accident in writing. Don't go by carfax report. My car value is much less due to past accident that the dealer did not disclose when I bought the car. read more

Please please please beware of this place. I promise you , you will regret it . I ignored the bad reviews and went through with this place anyways. I got into a bad accident and my car was totaled. I got an insurance payout but my credit was way way less than stellar. I got a car without really knowing what I was signing into. I got a used chevy Cruze. Three days after getting the car - their is a terrible grinding noise. Then I was on the highway and I got a loud warning on my car that my engine was idle and overheating and to immediately turn the car off. And THEN the next day - it just shut off and the keys locked into place and I couldn't get them out of the ignition. I got it towed to their shop - and they COULDNT FIND IT FOR FIVE HOURS and I come to find out - it was parked on the side of the building. I didn't get my car back for another four days - I picked it up and within hours, it shut down when I was parking and the keys got locked into the ignition again. I towed it to the shop that night again - they ignored my calls for two days. I picked it up yesterday and then my car started SHAKING when I turned it off. I was able to get my money back after many stress and tears. These people honestly run their place like Matilda's dad. My friend from work told me only drugs dealers buy their cars from there and laughed when I said I bought it from there. They have a notoriously bad reputation in cleveland. The place is disgusting looking. The inside is full of wobbly desks , chairs with holes , and the nastiest workers. The company they finance through is even worse. RUN. read more

If I could do zero stars I would this is the most crooked place! Do not do business with them you will regret it! You'll get a salvage car won't know! Also they will throw a bunch of unnecessary things on your contract! Hike up the prices on cars that aren't worth it! I'm currently trying to trade the car I bought from them and literally no bank wants to even touch the balance on the car because it's so over market value! Another dealership was transparent and even said I was in it bad! Horrible horrible horrible place to go! read more

Nourdean. Was great. 2nd time time a bought a car this year from them. He is professional and took car of me.

Worst place ever! Bought an equinox rear main seal blew after 2 years of owning it. They supposedly put new engine in. 9 months later rear main seal blew again this time they tell me warranty is done! I paid $1600.00 for them to replace thermostat housing and rear main seal. After a month of having my car they say it's fixed... it wasn't running right the first day I got it back! Took it to a certified mechanic to look it over... yeah they didn't replace one thing they charged me for! Gave it back with the problem parts still in the car that they said they replaced! Lawyer time now. Maybe now they will return phone calls that they never do! Liars and crooks and fraudulent statements all documented!! read more

I searched for cars online that I wanted to purchase and as you probably know, when searching for cars online you can use the filter that allow you to narrow down the criteria for the car you like. Well I really did not see anything online from North Coast Auto Mall and indicated that when I was contacted by Alicia. Long story short, I agreed to visit the location based on the confirmation that there were several cars that met my criteria that was not online. I asked specifically, "Let me confirm that you have the car at your location that I requested" The answer was "Yes". Well, no they did not. I was told when I got there that my criteria was not, "Balanced." O.K.! One thing that was peculiar to me was the focus on whether or not I was going to finance before I even discussed the car I was looking for. 10 minutes in and out. If you can't do the small issues right then how are you going to handle the larger issues. Integrity is important in an industry that has a reputation for not having any. read more