Sent my teenage son in with his laptop, the jack that the charger connects to was not charging the lap top unless you wiggled it. They had the computer for three weeks, when he went in to enquire what is happening, he was informed the mother board was broken. no worries they said, we can trade your old one in on a reconditioned model. Knowing this was not the problem, we paid them the $45.00 that was their cost to look at it, took the lap top elsewhere. This reapairer confirmed what we knew. The new reapairer also noticed blobs of solder throughout the lap top. So basically this store tried to rip off a teenager, so I will never go there again and I feel a warning to others in in order. read more