Newberry branch, drive through window Saturday morning. Drove up, rang call button twice until she…read moreshowed. Earpiece in on a device said nothing. I said good morning, she what you need. I said " in the envelope". Came back with receipt, said nothing. I asked her name, she said Susie. Terrible customer service...... Might go elsewhere??

Very pleased with the service. While I thought I would have to wait or make an appointment when I…read morewalked in the door, I was taken to Abby's office and she solved my problem in a professional manner and I was on my way.

They have ez Xtremely poor customer servixe. Yalk to you…read morelike you are an idiot would definitley not recommend this bank. Julie in the mortgage department likes to talk to you lime you are an idiot. Then has the gall to call and leave a message sayi g she doesnt care how I talked tI her. Well lady you were the one that talked down to me. Associated bank needs some classes on customer service.

A small town bank with big town service. I've banked here now for about 6 months. I have since…read moremoved to another town since I opened up the account. They are "the official bank of the Green Bay Packers". This is evident when you walk in to the lobby and see a live sized cut out of Aaron Rodgers. If that wasn't evident enough when I opened an account there I got a foam cheese hat and my choice of a Packer travel mug or autographed copy of Aaron Rodgers. What really impresses me about this bank is when my credit card number got pirated, they notified me that there was a hold on the card due to suspected fraud. They verified my last purchase and dismissed the fraudulent one's after that. I had a new card with in a week. I know other banks do the same thing but this one took care of me. I only wish there was a branch in my town or at least an ATM.

Used to be a very helpful little bank but customer service has gone drastically down hill in the…read morepast few years. They never had any idea about international transactions and the like, but that was ok for a small rural bank. Refusing to flag you debit card to not get blocked when you are traveling means that you cannot rely on it at all, so you have to use another card from another bank. The last straw was the ridiculous farce of changing over to a new online banking system with the functionality of one from back in the 90's. Not only that, but all the data that was entered in the old system has been trashed and cannot be retrieved. Looks like a cost cutting exercise with no consideration for customer service at all. Off to look for another bank :-(