We just moved back to Dutchess County, NY and this was/is the best find for my ongoing quest for an…read moreall purpose hardware store. Their staff is/was very knowledgeable , professional and have a good handle of their inventory.

From the owner: Ken’s Hardware has served areas of Western CT for over 54 years. As second-generation owner, Chris…read moreWolf purchased the Woodbury store from his uncle in 1999, then doubled its size in 2005. The Wolf Family’s third generation, nephew Justin, joined the Ace team and opened a second store in Kent in 2017, and in 2021, the third and largest store was opened in Watertown. Chris’ son, Griffin, began an Ace Handyman franchise in 2023, and the Wolf Family continues to look for growth opportunities for future generations.

We wanted to update our experiences with Ace, and we realized in doing so that they really haven't…read morechanged much in the last three years. We like this store very much. We like the enlargement of their stock in recent years, the ease of access in this clean, well-organized store, and the helpfulness of the folks who work here. We think the store is more customer-oriented than ever, and we are especially happy with their rental section from whom we have rented everything from equipment to tents. And we continue to like that they offer a nice selection of Litchfield-tagged clothing items (hoodies, sweatshirts, etc.). Parking is better these days, and ... well, like we said, we're happy here. Thanks to the owners.

I haven't been in Ace since they were a True Value, and frankly much is the same. Tools, pet…read moresupplies, paint, more tools, etc. But there have been some changes - the area by the register is moved, with displays encouraging buy local. They have the Connecticut 169 books, local products, and really cute little stickers. There are even Litchfield sweatshirts. The employees were very engaged with the customers, and free ones were quick to offer their assistance. (One could call them "helpful hardware folk....) The aisles were clear, and the displays clean and well organized. The parking lot lines are a bit faded so it can be a bit of a free for all, or at least close quarters where the line is clearer one side than the other.

Washington Supply has your back - literally all the time…read more They have every tool you'd need--gardening, soil, wrenches, electronics and adaptors, plugs, outdoor and indoor lighting, hoses, new keys, tile and grout--the list is endless. When our pipes burst, we went here for replacements. The plumber himself goes there, not only for jobs on our house but for his own. Everyone here demonstrates their knowledge and acts as a complete professional. They're warm, kind, fun, and the store is pet-friendly. We've picked paint for our house from here. They also have an adjoining gardening shop where we got pumps for our basketballs and my bike. They also can get plywood or other building materials because they work with contractors, and they will candidly recommend whether you need to go somewhere else to get a part you need--which has only happened once to me in my experience; they just didn't have it in stock at the time, but they wanted me to fix my machine that day. 10 / 10

Excellent and dependable service in the paint department at reasonable prices by friendly staff. I…read moream never disappointed by the staff.

Very helpful. Prices similar to Home Depot but not as much stock as they have. They can order…read morethings for you. Paint department is great.

Really surprising experience - we went in needing a whole house worth of new Andersen windows…read more They never sent us the quote. When we followed up the manager blamed a college-aged kid then said he'd make sure she'd send it over. It never came. They are the primary Andersen window distributor (other than Home Depot quality) in the area and went out of their way to reject our business. According to the construction community members we know, this has apparently become the new norm at Page Lumber over the last few years. Really sad and disappointing, particularly when we want so badly to do local business. Bizarre.

Months ago I went into the store for plain white paint but was given a base designed for tinting so…read morea portion of my wall is now an off white grayish color. Mistakes happen. I returned with my can but didn't have the receipt. The man that originally sold me the wrong paint was the man I spoke with upon returning but since I threw my receipt away he refused to help me. Certainly frustrating but I understand the store has a policy so I'm not too upset about this fact. I then leave with my new white paint only to get home and put a third hue on my wall. I've now been sold the wrong paint twice by the same man. I return to correct the issue and am now told that he can't accept my return because I used some of the paint (maybe a half of a coffee mug's worth). This set off my protest of the store but I recently found out that man was no longer employed there so I thought I'd try it out again. On my next trip to the store I encountered another man who was incredibly rude so I've now decided that my protest will be permanent and I will not give them any more business until it's under new management. It's a shame what this place has become

Very rude and disrespectful to customers. I have been a long time & loyal customer. I always try to…read morebuy local & keep the $'s in the community. Made me feel like I was doing something wrong when I tried to return something. Customers could see this going on and looked uncomfortable at the situation. I got the wrong part. The only thing I did wrong was to believe I could do plumbing. I never been treated that way at the larger stores. The bigger stores take returns no questions asked. I was respectful to her and left with my wrong packaged part.

I had Hunter Douglas blinds installed a few years ago from Caligari's. I was impressed with the…read moresales person who helped me pick out the blind that fit my particular needs. When the blinds arrive Ryan came to install them and he couldn't have been more friendly and professional. The blinds look gorgeous! My grandchildren were visiting this pasted weekend and, unfortunately, broke one of the blinds. I call Caligari's thinking I would have to purchase a new blind but they informed me that it might be able to be repaired. I scheduled a service call and it was Ryan who came again; I was so glad. He was able to fix the blind right away! For just the cost of a service call the blind is working again! He let me know that he isn't always able to fix blinds on site sometime they need to be sent out for repair, but if he can fix them, he does. So nice! The blinds are pricy but, in my option, worth every penny. Beth P.

Had a carpet installed today. The installer was rude and unfriendly. We asked him to open the…read morewindow in the room where he was working because of Covid, and he refused, saying the carpet needed warmth to stretch. What??? What was worse, he refused to put on a mask, claiming he had asthma and couldn't breathe in one. Only when I phoned the store, did he put one on and even then he was rude about it. I spoke to someone at the store who said that only Kaitlyn could deal with this and they would contact her right away. But no one called me back. Atrocious customer service, and you're paying top dollar for the carpeting to boot.