Ohana Resort, formerly Riviera Resort…read more This rating and review is in response to the poor customer service my family and myself have received during the Pandemic. I understand these are challenging times, but not taking calls or saying you have to check with the manager then weeks go by and there is no follow up is unacceptable. Our family hosts a reunion here every several years, we have people coming from all over the United States. the older family members LOVE it here, their Uncles owned the resort over 50 years ago and being here brings back fond memories. HOWEVER they are the precise reason we cannot come to the resort, even if the Governor opens up by Father's Day weekend. We cannot ask family to fly, we cannot ask family to who are high risk to attend a function, we cannot ask those with small children or newborns or expectant mothers to attend. We just cannot take that chance right now. No matter what side of the COVID 19 you are on we just cannot take the chance in early June. We cannot even get a phone call to ask about booking next year. Very disappointed in the lack of response. Their refund policy needs to be reevaluated during a pandemic.

June 30-July 2: The only reason Ohana Resort is getting 2 stars instead of 1 is because of the…read moresandy play area my grandchildren enjoyed. I wish I had done more research and read the reviews prior to booking this place. Our penthouse and studio units were filthy and run down. I wish I had taken a picture of the kids' feet after walking around the unit. They were black. All the posts are accurate. I even messaged Chris asking her about the reviews: "Hello! My family and I are excited to vacation at Ohana Resort starting the 30th. I wanted to touch base with someone who could explain a little bit about the negative comments I've been reading about the lack of cleanliness there. That concerns me a great deal. There are comments about dirty carpet, musty smells, broken furniture, etc. I saw some great comments about the staff which is great, but I need to know if things are any different than the comments I've been reading. My family would never want me to book anything that is not clean and for $560/night, they should expect clean, odor-free rooms. Can you speak to all of that please? Thank you for your time!" Her answer: "Cindy Our place is clean, we are doing upgrades all the time. Our staff works very hard to maintain the whole Resort. Thanks Chris" . Had it not been for the reviews asking to cancel and their policy stating NO REFUNDS, we would have turned around and walked out. We made the best of it by washing the minimal kitchen items they had, everyone was forced to wear their sandals the whole time and we put our own sheets on the old, dirty couches. There were window handles broken, some the windows did not have screens and couch was rigged up with wooden blocks. Because of the broken and bent cookware and limited dirty dishware, we bought plates, bowls, napkins, plasticware, paper towels and cleaning supplies. The 2 kitchen towels in the unit were so heavily stained, we only used them to clean. Like other VRBO units, we were disappointed with the lack of amenities. Very few kitchen utensils,  minimal broken and beat up cookware, no S&P shakers, no napkins, no cleaning supplies, etc. The units were dark, dirty and musty. I would not recommend staying here. My lesson... vet these places sooner and thoroughly, and believe what you read, especially if it's listed more than once. (Zoom in on some of these to see t the filth up close.)

Mr. and Mrs. Songer are really friendly and helpful…read more The cabin is clean and comfortable, and right on the lake. In winter, bring provisions such as paper towels and dish soap.

I planned this vacation for over a year and even visited more than a year before our big week to…read morescout the place. My extended family drove from Virginia, and we rented almost the entire resort. Jill and Bill were always very helpful with our calls and questions before arriving and went above and beyond our expectations. They provided linens for some who traveled far. The cabins and lake house were all very clean and well stocked with microwave, coffee pots, and pots and pans. My brothers-in-law rode their Harley's around the entire lake and decided we had found the very best resort on the lake. The grounds were very clean and well maintained, and the staff was friendly and helpful. We recommend this resort and only wish we could find resorts like it closer to Virginia. One other note, one of my brothers-in-law is an Orkin man and has the habit of checking accommodations for critters, especially bed bugs. Songer's passed his inspection, and we all slept comfortably in clean beds.

Stayed here for the Witches Weekend in Houghton Lake. The manager had fun activities planned and…read moreeven hired a van to join the pub crawl. The room I had was a Kitchenette with a door wall and two bedrooms. It was perfect. The room and amenities were clean, and I will be coming back next year if they do the weekend again!

This place is amazing. We stayed 3 days at this location and the the owner is very nice and any…read morerequests that we had she took care of immediately. Very friendly people and rooms are amazing. Very clean and awesome decor in the rooms. The room was more like an apartment stove, fridge, pots and pan silverware, plates and glasses. By the lake the have a fire pit supplied with wood Incase you want a fire to sit by near the lake. Wonderful view sitting by the lake in the evening watching the sun set. We will be staying here again and telling our friends as well.

I highly recommend. Shady Valley is a great place my wife…read moreand i had a wonderfull time. I caught a 16" bass right off the dock they have a boat you can use or rent a motorboat or a pontoon. Mike and Deb B

From the owner: Shady Valley Resort is an ideal vacation spot for families. We have modern two, three and four…read morebedroom cottages.

Great Place To Stay. Can't wait for the next trip…read more Relaxing and Beautiful Thanks you for having us!!!

We found this place very late on a Saturday night, only one room left, we came all the way from…read moreMackinaw, we originally drove there because we had a room reserved but once we got there found out we no longer had a room so had to quickly find a new hotel to stay out since we were 4 hours from home at 9pm. So we called around and no one had rooms so we found this place so drove 1.5 hours to get here and it's definitely worth it! It's so gorgeous and the lady, Angela, is just a blessing!

We were in town for a wedding and were lucky enough to get a couple of rooms here. Our experience…read morewas top-notch and we have recommended this place to many other people. I cannot comment on the tiki hut or the breakfast, as we got there late and left early the next morning. But the woman (I wish I knew her name) who checked us in was so warm and welcoming, and the rooms were just perfect. All the little details you typically get at a high end hotel - slippers, robes, nice soaps. And the bed and linens were very comfortable. I would stay there again anytime I was in the area.

What a gem of a place! First timer at Springbrook Inn and I was amazed at what a wonderful place it…read moreis. Kathy the owner/host, is one of the most charming, hardworking and fantastic cooks we've ever have had the chance to meet. The inn is SPOTLESSLY maintained, cleanest room I believe I have stayed at including all the Hiltons and high end resorts. Every morning at 9:00 a home cooked (by Kathy) breakfast is delivered to the room which was an unexpected treat. The onsite Tiki Bar and it's fabulous staff takes care of anything else you might need. It is a 21+ destination which was a plus for us. Thank you Kathy for a wonderful (extended) weekend! You made a beautiful home for all your guests to enjoy Hopefully we'll see you down the road, enjoy your bucket list Frank and Diane Brennan

We booked on a whim 4 years ago and have been coming back ever since. It's the perfect place to…read morejust relax and enjoy our family. We can't wait for our trip this summer.

I've stayed at Houghton Lake several times and this is the best place I have stayed. Here's what I…read moreliked: * Nicki was an awesome host. Great communication. Very relaxed atmosphere. * We rented all 5 cottages for extended family. They were clean, the beds were very comfortable and the AC worked well. They also had smart TVs which was a plus. * We loved the common space between all of the cabins. We set things up there the first night (corn hole, tents, sand toys for the beach, extra chairs) and left them up the whole week. And there was no need to bring the above equipment because it was all provided by the resort. * The beach was large for a private resort and clean. * We rented a boat from Brian's marina for the week and were able to tie it to the dock. Very easy access for a novice boater. * The location is perfect. Restaurants and Walmart are close by. Thanks for a great vacation Nicki!

Rented a pontoon for the day. The guy we rented from was very upfront and knowledgeableable about…read moreHoughton Lake. He told us where to go and to steer clear of. We had a great time. We will consider renting cabins from him in the future. Definitely a slice of Northern Michigan.

It looked like there was a possibility that Saw 5 was being filmed on site. Owner was very…read more"different" and when we walked into our room he was elbow-deep in the toilet smoking a cigarette. Almost stepped on one of the wild rabbits running around. Pics of lake items (slides, rentals, etc.) shown were not there. Beach was about 10-15 feet. Great location though and a place to crash if no vacancy anywhere else.