*WARNING!* THIS IS NOT AN EMERGENCY CLINIC! We Moved here in September and set up my two Springer Spaniels with Northgate on a high recommendation from my neighbor. Reviews for Dr. Clark were acceptable so we thought we were set. My husband met Dr. Clark on first visit and liked his personality instantly. Unfortunately my 8 yr old Springer developed severe watery diarrhea and vomiting the first week of February. We assumed he got ahold of a gecko, bad grass, etc and started him on the traditional chicken/rice diet. When he still had diarrhea after a few days we took him to Dr. Clark. He prescribed Rocky a med Metronidazole, and a probiotic powder. We followed the protocol and after ending that round of meds, Rocky had 2 good days of bowel movements and then returned to the diarrhea and vomiting. Went back to Northgate on the 20th and saw Dr. Lindsay Gallagher. She met with Rocky and I and I asked for an x-ray. She wanted to do bloodwork first. Bloodwork came back with white cells elevated among other endocrines elevated but she stated it was all normal considering what was going on, didn't believe a x-ray was warranted. Sent us off with another round of the same meds, sold us sensitive stomach wet and dry food. All went well, Rocky ate the wet food fine, but eventually wouldn't eat at all, he hated the dry food and then started showing formed small black stool. I called Northgate, very explicitly explained what was going on with Rocky and the response was I'll have a tech look at my notes and call you back. We waited all day. Finally at 4:45 I call again and they had me hold. Reception came back on the line and said Dr. doesn't believe it's a toxicity reaction to the med (my first suggestion) and thinks he has an allergy. "We have Benedryl if you'd like to pick it up." BENEDRYL?!!! He was not drinking, not eating and still black stool! I asked again for ultrasound or xray and was told they couldn't see my boy until 2 days later, and weren't sure if he'd even have an X-ray then. Next morning Rocky was so lethargic I could hardly walk him outside to go to the bathroom. He walked so slow and panted. Called Northgate again and told them how much worse this was getting. Office Manager said take him to an Animal Hospital. We finally got an appt at a wonderful Animal Hospital at 5:00 that night. As soon as that doctor looked at Rocky's gums she said it this isn't dehydration, this is anemia. They took Rocky outside to catch a urine sample and he collapsed and died despite their efforts to give him CPR. They had taken the simple x-ray and his intestines were enlarged and had perforated (hence the black stool), he had been bleeding internally. My 8 yr old beautiful funny dog, so dearly loved, died all because that clinic saw no urgency in his symptoms and couldn't be bothered to take an x-ray. If I could give them less than 1 star, I would. STAY AWAY FOLKS. read more

I have been coming to Dr Clark for the last 4 years and he and his staff have been wonderful to me and all my dogs. best Vet ever

We want to thank Dr. Clark and all the staff at Northgate Animal Clinic for seeing our dog Ruby the same morning we called about her ear infection. We are from out of town and so concerned about picking a vet from Yelp reviews alone. The office is clean and well managed. Ruby was given a great exam and treated for her ear infection right there in the office. She is doing much better now. I would highly recommend this clinic to anyone living or visiting in the area. read more

This is a wonderful animal clinic with a compassionate and knowledgeable veterinarian and excellent staff. My mom brought her dog here for years, and she lived to be almost 19 years old! My dogs received exceptional care when they needed veterinary attention while I was in the area visiting my mom as well. Couldn't recommend more highly! read more

I don't know about the vet, he seemed very competent. His office staff however, are awful people and horrible representatives for anyone's business. Not only did they give me wrong information over three days. They actually laughed in my face while my dog was dying in my arms there. Yes, she was their patient. Then today I get a letter, that I can't believe the vet actually wrote, telling me my sweet dog was no longer their patient. That was ok, because my dog actually died later that day. read more

Wonderful place to take your pet for any type of visit. The staff is knowledgeable and helpful. I brought my baby for the vet visit and they helped with the dog and my diaper bag. They go above and beyond to care for you. We had an emergency vet visit and they saw us within minutes and were able to make my dog comfortable. They did everything they could to help my dog. So thankful for their care and compassion read more

We're "snowbirds" staying in the area for 4 months each year. A friend recommended Dr. Clark and his staff at Northgate Animal Clinic as our 2 dogs were due for annual exams and shots. They offer 2 waiting areas to reduce cat & dog fights. We've been seen promptly when we've had appointments, not much waiting even with end of day visits. Always greeted us warmly and with concern for the pet. And if your need for the veg is urgent, they do their best to get you in ASAP. One dog only needed annual attention while the other had a chronic condition requiring numerous visits. Medical Treatments were as expected and prices are reasonable. They also have worked with us in filing pet insurance claims. read more

very disappointed by a lack of social distancing and non compliance with mask wearing. Not one person was wearing a mask, a medical office The tech that weighed my cat never cleaned the scale before or after weighing and just returned it to a cabinet. While in the waiting room a woman came in with her dog and described his " hacking cough " this could be a case of kennel cough which is highly contagious . The animal should have been either put in a room away from other dogs immediately or asked to wait outside until it could be seen. I had-previously worked 6 years in a animal hospital and this would never be acceptable . I would never recommend Northgate . read more

Used to be great but ever since I started coming by myself with my dog the way I was treated was almost day and night. Originally we would only come for a check-up and nail trim but the new techs clipped her to the skin in several nails, despite the past several years I've never had her nipped like that ONCE. Unfortunatel, my baby started seizures and was put on meds I got directly from the clinic. A year into her being in meds all of a sudden there's a back order of these meds. I call a week before her prescription is up (like they instructed) for a refill and then go in to only get one bottle when I usually get two. Receptionist explains they are back ordered and will notify me as soon as they get some. I almost finish the one bottle and call for more. Still back ordered but have same pill in smaller dose. Almost finish with that bottle and I call back for update and refill, still on back order. Told I can pick up a script and get it from, and I quote "any pharmacy, like CVS, Walgreens, Publix or walmart". I get my script and go to almost every darn pharmacy in town just to be told they don't carry that medication and I need to check with Chewy. I'm of course frustrated at this point, call the clinic and ask who ACTUALLY has the meds, told the same exact places, tell them I went to said places, told to check out a local pharmacy in town and that Dr.Clark "knows" the guy that runs it. I go to the pharmacy just to find out they have the meds but can't fill it due to the way the dosage was written. I call back the clinic and tell them exactly what I was told by the pharmacy. They said they'd fix it and would call when I can pick it up. They call. And I kid you not. They call and say "I think you were confused because the dosage had to be written a certain way they do have the medication." Despite me calling and literally telling them the exact same thing. At this point I am beyond furious because I am literally stretching my baby's medication giving her less than recommended just so she doesn't have to go a day without the medication, especially since I was told even her missing just ONE dose could cause a seizure. So not only am I stretching it but at this point I had one days left of pills and was worried I would not be able to get her meds before I had to go in for work that day. Now at this point it has been SEVERAL MONTHS since this medication has been supposedly on back order and now I just call for the script to get the medication that the pharmacy was able to magically have. That's not the worst part. After just a year and a half of fighting her battle she sadly lost. Now years before my family had a dog we regularly took to the vet but she died at our house due to age and health complication. We received a very endearing and uplifting condolence card from the clinic. I did not receive one for my baby and my mother concluded it was because a certain receptionist who did the sympathy cards no longer worked there. No biggie. However last month my family lost another one our beloved dogs due to old age. He was put down at the clinic and... received a sympathy card. Now it may seem petty but considering all of what I went through by myself with my baby it just seems and feels like I was just another dime in the clinic paycheck and they never truly cared about my baby. read more

I called and made an appointment for both of my dogs to get established there. Show up on the date/time that appointment was made and they said they have no record of the appointment. (I even double-checked and I confirmed I had called their number on a specific day to book appointment). Had to rebook for different dates. Hoping better experience next time. read more

6/30/2020 So disappointed in this clinic. Covid-19 is spreading like wildfire in Florida at near 10,000 reported new cases in one day. These are new high reported cases and this animal clinic is not using masks at all. People are in close contact and staff is running all around without masks. Worse than that, Richard Bailey Clark is handing out a letter that states he is OSHA certified and is promoting that masks do not work and that the whole thing is a "conspiracy". His letter states "Don't drink the Kool-aid." "It's all about control." If this clinic doesn't care about protecting other people by wearing a mask, it makes me wonder what they are doing with my pet if I am not there to watch them. There are many wonderful pet clinics in this area that really do care. In my opinion, this is not one of them. read more

All the staff and doctors at Northgate have impressed me more than any other office I've taken my Heelers to. We live part time in California and part time In Fl. We trust Dr. Clark and his staff more than ever could have imagined. We recommend his office 100%. read more

We had taken our dog to Northgate Animal Clinic for the past 7 years. They generally have us wait 20-30 minutes after arriving on-time for an appointment. On this occasion, we set an appointment and did arrive approximately 4-5 minutes late due to traffic (this was our first time being late). We had never been told of such a policy. They said that we were 9 minutes late and that their policy was to refuse any customers that were 7 minutes late. She stated that our appointment was set for 5 minutes before the time that they had told us it was when we made the appointment. We were within their 7 minute late timing, except for her changing our appointment time to 5 minutes before the actual appointment. The person behind the counter argued with us about the actual time, and clearly showed that she was not interested in having us as a customer any longer. She was argumentative and stated that we were not going to be seen. We didn't argue with her, and showed her the respect that she didn't show us. It is our opinion, that she should be fired for talking to customers as she did. We will find another vet for our dog. We referred others in the past, but certainly will not do so in the future. read more

This Clinic has misdiagnosed my parents dog for the lasts four years. They (my parents) were very loyal to this clinic but finally listened and got two other opinions. During this time Vet Tech's came and went numerous times at the clinic, probably leading to other misdiagnoses with animals. After rushing the dog into the Emergency Clinic in Leesburg,, the dog now has a 50/50 chance of survival. Wrong medicines, misdiagnosed, over medicated, etc., to only touch the surface of everything going wrong in that clinic. The Vet Tech's may show caring and enthusiasm for your animal but as far as the Vet's themselves, a BIG NOTTA !!! Please look elsewhere for good quality care for your animal. Leesburg offers many other places to go. read more