I have been going to Northgate Veterinary Clinic for years, but truly started to appreciate them when my cat started going through renal failure. They have been kind to me, and really kind to my kitty. They let me know I could visit him during business hours when he was admitted for treatment for 2 weeks, which meant the world to him and me. When I go to get medications, food, or bring my pug there they asked how my kitty was doing and light up whenever I said he would be boarding with them if I am going out of town. They have serious talks about what might happen but also what the plan is. They answer all my questions and make me feel like I am making an informed decision. There isn't a fear or guilt message from them no matter what my decision is. Ultimately, I lost my kitty to kidney failure and they were so kind. They let me have time with him and were gentle and considerate of my decision. They also followed up with me several times, through calls or cards. I know my kitty got lots of love and attention from them whenever he had to be there, and made his transition gentle. I will forever be grateful. They have also been great about my pug. They were recommended to me by two other pug owners, and it is nice to have a place where they understand brachycephalic dogs. They diagnosed a pinched back quickly, and the treatment they gave worked fantastic. He is now on supplements they recommended and doing well. I feel welcome there, and they really care about the animals and their owners, which I appreciate, especially during the hard times. read more

Dr. Phillips takes great care of my cat Onyxx. He is patient with me and all of my questions! Great service here. read more

For care, I don't think you can go to a better place. Dr. Mohamad is absolutely wonderful and shows her love for animals. She always tries to call later that same day to let me know how tests went. All the vet techs are very nice and show they love animals and know what they are doing. I do feel like the prices are high and they constantly recommend doing every test possible. I understand it's because they want to make sure they find the right issue going on, but a 700 bill for my cat throwing up all weekend seems extreme. I'm not really sure what the solution is, and I'd rather do the tests than not and have something bad happen. So I do recommend Northgate Vet Clinic, but make sure you're ready to discuss what the options are and the prices. read more

Very responsive and they have great vet's there. All the staff are professional and love the animals as they pass through their office.

We used to happily bring our Golden Retreiver here 10-15 years ago, but the faces and philsophy have all changed. This time, I couldn't believe that to stitch up a 1 inch laceration on my dog's leg, they wanted $340, on top of the $156 I was billed for the office visit and 2 prescriptions!! I make good money, and I felt like I can't afford to have a pet! The "estiamte" didn't mention the charges yesterday, for office visit and drugs, one of which (pain pills) isn't even needed - my dog is as happy and bouncy as ever. Shame on these guys for forgetting the hipocratic oath and exorting pet owners. read more

EDIT: I'm changing this review as of June 6, 2007. To be fair, the verbal concensus I've received on Northgate Vet is that they've gone downhill in the past six months, but were amazing before that. I am in hopes that they get their act together, because I agreed...until I went through the issue described below. I was all for Northgate Vet: my cat, Simon, always came home calm, which isn't typical of his vet experiences, and even though they seemed to be a little over-the-top about testing for everything and anything, I figured it was better to be safe than sorry. Boy, was I wrong. A few months ago, my dog became very suddenly sick...erm...in the back end, so to speak. I won't go into gory details, but suffice it to say that this problem didn't look like just a stomache ache, so I took him into NGV. We went through the standard course of tests and de-wormers, and Dr. Baxter asked what food he was on. I told her, and mentioned that I didn't see any report of it on the recalled foods list...neither had she, but she said she'd keep an eye on it just in case. Meanwhile, we did hundreds of dollars in MORE tests: tests that weren't explained to the techs that were administering him, along with a complete lack of communication as to what to do with my dog while we waited for these tests (give him this drug? keep him here? send him home?). I was promised a timeframe for communication and never got it - I felt like I had to hound these guys to get any answers. Meanwhile, I wasn't looking for new recalls on food: my vet said she'd do that for me. NGV finally suggested putting my dog on a high-cost, low-calorie hypo-allergenic food (that could only be bought at the vet's office) and switch him back to his normal food in a month or so. Dr. Baxter's conclusion: "We'll probably never know what was wrong with him." Um...okay. Guess what happened when I tried to switch my dog's food back? You guessed it: mucus, blood, and all of that horrid stuff I promised not to go into (sorry). I checked online and, lo and behold, RECALL. It wasn't issued to the public until a few weeks ago, but had been sent to medical facilities much, much sooner. Thanks, NGV. Your lack of communication and follow-through could have killed my dog. I'll be going to Cascade on Aurora from now on. read more

Had to take my dog because he had a cyst on his back. Although I think the doctor was fine - I was very glad to have read prior that they looove to test here. Had I not known that going in I would have been ready to put my dog into surgery posthaste. My own vet is conservative and of the belief you do the easiest, least invasive treatment first and then go from there. He had diagnosed my dog with a slight heart murmur a month ago and said we would watch it to see what happens. Northgate wanted an EKG, an echo and xrays - even though not what I was in there for that day. I called my vet today and he said "well those tests can't hurt but I don't think we are there yet - keep an eye on him and we will see" read more

They generally try to sell you services you don't need, overcharge you, and have little concern for your pet. I would highly recommend avoiding this place and seeking out a more qualified vet. read more

This was my first visit to the clinic. My last vet retired and the history got moved over to the Northgate Veterinary Clinic. The vet was very competent, did a thorough check-up on my cat and suggested extra treatment (during the visit and a follow-up). I have to agree with other reviewers, I did have sticker shock when I saw the prices. I compared over the counter products with Amazon prices and the clinic's prices are 50 - 100% higher. I had 2 other cats in since I needed flea medication and the vet wouldn't give it to me without seeing those cats too. I ended up with a bill of $1000 for the day + much more coming. Overall I believe the quality of care is high, but I will do some comparison pricing for the follow-up care before coming back. read more

I hate to have to write this as my family has been coming here for 30yrs, long before the newer owners took over. I have to agree with the earlier review that this place is all about the money and profit. I took my 15yr old dog in here when she was having issues, knowing that I was about 90% going to have to put her down as it was her time. I was sold a bunch of false hope with words like "road to recovery" etc. Then was sold $200 worth of special diet food, their own house brand go figure. Turned everything into a 180 and suddenly I thought my dog may not be so bad after all. $1000 in about 1hr of visit plus meds and special diet food, and was not given any real answers. $99 exam fee at the emergency vet just a few blocks away and they instantly determined my dog's abdomen was full of blood and she had tumors all over her organs that had ruptured. According to this vet, who was realistic about the situation that my dog was at her time, could not understand why an expensive diet plan would be sold at this stage. Maybe this was just one particular vet, but the lobby is now full of "products" for sale.. the vet himself spoke very quickly and very much resembled a used car salesman. Everyone else at the front desk was very nice, and even one lady who checked me out thought it was a little weird I was buying 60 cans of special diet food. This place is not ethical and there are much better clinics out there, I am actually curious if this is normal practice at Northgate Vet Clinic. read more

After eight years of taking my dog here, and adding my cat last year my last visit to Northgate Veterinary Clinic was enough to make me switch to some place closer to me. There is absolutely no price-sensitivity and at $450 (and 3 hours!) for a routine annual physical for a relatively healthy dog and cat there's no way I ever want to go back here! The prices are outrageous and the vet tech was horrible. - I got a condescending lecture for not bringing in my cat's paperwork from the place where I had adopted her, despite this being the cat's second visit. I had spent about two hours the year before getting her in their system, but apparently they hadn't managed to enter in all of her information and it was now somehow MY fault for not bringing in the paperwork two years in row. Not being able to not enter in this information was pretty bad, but the fact that they yelled at me for it was even worse. - The vet tech brought in treats for my cat that the cat didn't like. When one dropped on the floor and the dog gobbled it up the tech freaked out (like stopped everything and swept the floor) that dogs should absolutely NOT have those treats. WTF lady?!? Why would you bring those in to the exam room then? - I had the appointment scheduled for Thursday and had things arranged for that, but then on Wednesday I'd gotten a call, and somehow that appointment no longer worked out. I had to deal with reshuffling my schedule for unknown reasons, and this is fairly typical. Obviously I am willing to shell out for my pets, but there's a BIG difference between paying for something that you feel like is going to help and feeling like they are just trying to extract every penny. And I certainly don't feel like I am getting a high level of service. I would not recommend going to Northgate Veterinary Clinic. read more

I was in a mad rush to get a health certificate for my dog before flying out and had a heck of a time making an appointment elsewhere. Not only did they get me in same day but they waited for me almost to closing (20 mins late for the appointment I made) while I was stuck in traffic. The staff are so friendly and you can tell they all love the animals and take special care that I haven't seen elsewhere. The facility is clean and relaxing for pets as well as people. Wonderful place! read more

I have already made a referral. Everyone there is very friendly, kind, gentle, took time explaining everything thoroughly and answering thoroughly. I felt very educated in all of my options and in which ones were priority. The clinic was clean, we'll stocked, the purple feliway towels were very helpful. We've never had those before and this vetime visit was a lot quieter, kitties weren't crying the whole time. Lolita and Dr. Wiser were both wonderful and immediately put both me and the kitties at ease. The quiet room was very helpful. My only suggestion was to stock toilet seat covers in the restroom. Other than that, everything was great and we'll be back! Thank you Melissa for the referral and thank you Facebook for the FREE exams! read more

This is the second time I've accompanied my partner to this clinic, and we won't be coming back. She has now been asked at least 4 times for her dog's previous records, and even been blatantly lied to about speaking to her dog's previous clinic. Every employee failed at organization; the same questions were asked over and over again, the same expensive tests were ordered again after coming back without problems (noting "good practice" as the reasoning after questioned about it) and almost all staff members were incredibly rude until it was time to sell another unnecessary test. It's truly sad when a business exploits their customers' love for their pets to sell more, and I would never trust these people with my loved ones. read more

We have been taking our Pug Rizzo to Dr. Mohamed for years. Not only is she the best, but the whole staff is great too! They are always so nice and take such good care of our girl. They take the time to explain things in detail and are cost-conscious and don't recommend procedures unless necessary .They do a great job and we have not experienced a better veterinary care facility! Love these people! read more

Everyone is very friendly and I think that they are trying to be helpful however, I am not sure that I fully trust them. My dog is very ill and we have made plans for her care with the vet, it takes many phone calls and explaining to various people to make sure we follow the plan - I am not sure what their infrastructure for communication is. Also, the last time I called to repeat a test (per plan), I was told that they would not do the test unless the vet examined my dog too. Once again, not the plan. It felt a little coercive to me. It is emotionally difficult when your pet is ill - I need to know that the vet knows what they are doing and that they are not trying to take advantage of a difficult time... read more

I'm sorry but I had a disappointing experience here. My pet was very sick and I am on a limited budget and they simply would not work with me on the cost. Then afterwards they kept following up with a bunch of ads in the mail. If they'd spend less on advertising themselves, maybe they wouldn't cost as much. Anyway, I ended up going to North Seattle Veterinary Clinic, very nearby, and was much happier with the care and the service there. read more

My kitty was sick and scared yesterday when i came home to her. I brought her to this clinic because of the other positive reviews I've read and they did not disappoint. Sadly, my kitty passed away, but the staff here is loving, real, human, and truly a blessing in hard times. I am so grateful for all the hard work and help they gave me and cat. Thank you so much. read more

I do not recommend. They are all about making money and I did not get the impression they cared about building a relationship with me or my pet. I tried them out because I moved, and they told me my 2yr old cat had stage 3 gum disease and gave me 2 really expensive teeth cleaning options that sounded more like surgery (intense procedures, mandatory medications, etc...) to treat him. The vet was cold. We were also left in a room alone for a long time and a couple random girls were in and out and my cat was really uncomfortable and so was I. During this same appointment they took him away to do tests and checked his urine while I waited. Without explaining the procedure they stuck his bladder with a needle to collect what they needed. I understand that's common to do, but I also read the risks and was upset they seemed to do what the want with him without lopping me in. I left this appointment feeling like my cat was unhealthy and had a lot of problems. I got a call a week later saying they needed to do more testing. In the end we did the longer drive to take him back to our old vet. Because he is only 2yrs old I was a little skeptical at the grim picture they painted of his health at Northgate vet. My old vet checked him out and said he was healthy, just needed a good teeth cleaning and he does NOT have gum disease. He is a healthy young cat. read more

Update: In the past year we lost both of our beloved boys. Nothing is as hard as having to say goodbye to the dogs who had been with us 15 and 16 years respectively. In both cases, Dr. Phillips performed the Euthanasia. He was excellent and it was truly a peaceful experience. Everything about his demeanor and explanations made such an emotional experience much easier to handle. I really can't thank him enough for all that he did for us. read more

My wife and I have been going here for over five years. The first time, we met the owner Dr Baxter and since we have had Dr Phillips. Dr. Philip has always been so kind and gentle with our dogs. All the staff at Northgate Veterinary Clinic are very helpful in the vet techs are always very compassionate and loving to our dogs. Whenever I go in for an office visit or for minor surgery they are always so helpful and supportive. We also love the new logo for the clinic. read more

Dr. Baxter and staff are great. They've taken good care of our dogs over the last several years. We worked through reoccurring ear infections, skin issues and sought behavioral advice. We typically ask for options to keep our costs down, and feel we get good honest advice here. One thing I've really internalized in negotiating solutions (at this Vet office and otherwise) is that priorities vary and you have to make your preferences known. While some customers want procedures/solutions that confer the best chance of success with minimal work on their part, others prefer the least expensive fix, and/or don't mind doing a bit more work themselves to manage cost or risk. Now, when I ask for solutions, I try to remember to remind people that I'm frugal/risk-tolerant and I find I'm usually presented with helpful appropriate advice; that is certainly the case here. We tried two other vets north of Greenlake before choosing Northgate Vet Clinic. I highly recommend them. read more

I have been taking my cats here for 8+ years and I can't recommend it enough. I've only seen Dr. Phillips and Dr. Baxter, so I can't say what the other vets are like. Dr. Phillips is my primary vet and he's very patient and thorough. Some vets rush through the exam, throw options at you and ask you to determine what to do when you have no idea, but he helps me make decisions. He offers me options and works with me to diagnose problems one step at a time, so we don't run a bunch of expensive tests all at once. We do one test then reassess, each step of the way. I have pet insurance, which helps tremendously. (People complaining about prices should consider insurance.) I buy my RX food at PetSmart and get flea medicine online, because Northgate Vet does mark up these items, but that is normal and doesn't mean they're only interested in your money. They've made a lot of improvements to the clinic in the past year, which are really nice. I've seen a lot of turnover in staff over the years, as is probably normal too, but they are always friendly and helpful. Overall, the techs and Dr. Phillips care about the animals. I appreciate getting great continuity of care here, because they take the time to remember me and my cats and we're not treated like just the next customer in line. read more

I have an epileptic pomeranian who I brought to NVC because it was near my house. She had her first check up just over 6 months ago so they did a complete set of blood tests on her, including a phenobarbital level check since she has to take it b/c of her seizures. They wrote a prescription for 6 months of medication and said to come back then for more tests. I brought her in last week and wanted to take a look at the estimate for what they would be doing before the visit. They were doing another phenobarbital test, which makes sense, but they wanted to another full blood panel on top of it - the visit would be nearly $200. I asked them to find out if the full panel was necessary and they said "that's what the doctor said he wanted." It is my understanding that thyroid levels need to be checked with the phenobarbital levels but I haven't heard of it being necessary to do a full panel at every visit. I have tried to ask the vet questions before, too. I can never speak to him personally and the staff is awful. They don't know how to answer any questions and act unconcerned. I didn't quite have enough to pay the nearly $200 so I wanted to know if we could just do a phenobarb & thyroid and they wouldn't even ask! I asked if we could do the tests a few weeks apart and they said no without talking to the vet. I was still going to ask about just getting an appointment a few weeks later, at which time I could pay for all of the tests at once even. But the staff was so rude that I took my dog and left and we will never go back. I would pay twice as much to go somewhere else before her next refill is needed, while I look for a new vet, before I would let them see her again. I would never bring an epileptic child to a doctor appt and be okay with not knowing what's going on with them and not knowing why anything is being done and I won't stand for it with my dog. It really bothered me that they didn't treat my dog like she was important, like she was their patient. If they don't think animals are important, why do they work in a veterinary clinic and it's even worse if the vet himself can't be bothered with his own patients. The lack of customer service is repulsive. read more

Very nice, very casual. No waiting. Really liked the follow up call from my vet the next day with blood work results. online summary of my visit was excellent. They took the time to make a copy of my pet's records even though my former vet wasn't cooperating. Pod coffee unit is a nice touch! Looking forward to a long relationship. read more

I wouldn't take my dogs anywhere else! I love all of the doctors and staff. Everyone is so friendly, caring and helpful. My dogs are my children and they deserve only the best. I have been a client for over 10years and will be for many more to come. read more

We have been coming to Northgate Veterinary Clinic for the past month or so. Our visit frequency is pretty high given that our puppy broke two bones pretty quickly after we got her. The staff has been incredible from the time she started limping to getting her cast and splint changed out each week. We see Dr Mohamed and couldn't be happier. She keeps us informed, treats our dog very well - in fact our dog is actually happy during our visits to the vet. As first time dog owners, we feel lucky that we ended up here! Highly recommend! read more

We love all the staff at northgate! they are wonderful with my pit-boxer mix,

I took my pup to Northgate Vet Clinic this morning and was very happy with the care she received. The staff are very friendly, helpful, and knowledgeable, and Dr. Baxter took great care of my dog. I left feeling relieved that my dog's eye issue was not as serious as we had thought. Very happy with this clinic! read more

You guys have been amazing. From our pup's cancer diagnosis and wonderful information and treatment from Dr. Park, to our weekly laser visits and the kindness and friendliness from everyone while we sit and wait. Last year Dr. Phillips helped our senior kitty, this year it was another doctor and each person has made us feel like family. Thank you, so much. read more

I've been bringing my cats here for over 5 years, since they were just 6 months old. My cats have been in good health and their care was sufficient but recently one of my cats had eye issues and unfortunately, Dr. Smalley misdiagnosed the issue and sent us down a treatment path with destructive consequences. I know we're all fallible and make mistakes, but even as the worst case scenario was emerging, I didn't feel like he took my concerns seriously and kept us on the same course of treatment. When things devolved significantly, I followed my instincts and insisted on a referral to an ophthalmologist, who immediately saw the severity of the issue and prescribed intensive therapy (eye drops every two hours) to save her eye. Well over a thousand dollars later and lack of sleep for 2+ weeks, we saved her from losing her eye. The worst part is that this could have been avoided entirely with a proper diagnosis, suggesting I take photos of the eye to monitor it's condition subjectively, giving credence to my interpretation of the progression of the issue, or by being sent to the ophthalmologist earlier. Needless to say, I'm not happy with the care she was given, so I'm taking my business elsewhere. read more

DON'T MAKE MY MISTAKE FIND A BETTER CLINIC FOR YOUR BELOVED PET - DON'T USE DR BAXTER OR PHILLIPS On a recommendation I went to NGV to see Dr Smalley, who is sadly no longer there. I have had nothing but constant problems with this office since Dr Smalley left. From the lack of communication between the staff and their doctors to NO ONE knowing what the .... is going on in this office with my pet. Numerous times failing to call me back with the correct pets information. I have received messaging about other pets on my phone. Both Dr's Phillips and Baxter have failed to get back to me with important pet information or fix their staffing communication problems After another completely incompetent experience with this office, I will NEVER RETURN. I do not have the time to worry about what unnecessary procedure they state my dog must have, their mistakes or their next overpriced demand. I gave these new Doctors a fair chance and a lot of my $$$$. Their prices are consistently 25% higher here. This does not equal a better quality of competence and care for your pet read more

I have been a client of this clinic for a number of years - and for good reason. These folks take incredible care of my cats. Dr. Phillips has been wonderful; Dr. Halsey has been both medically stellar and personally like a best friend. It was she who told my son and me that our dear Lily had a malignant tumor, filled with leukemia. She kept Lily in the clinic, made sure that no one left Lily's side, gave her a calming sedative, had 2 techs hold her tenderly and share what I wanted to say to her but could not bring myself to do, called me at 6 pm, and cried with me on the following day when I went in to pay the bill. she explained every detail to me and even offered to make a paw print as a keepsake. In short, Dr. Halsey is amazingly compassionate, caring, and professional. And, in terms of bills, I have been to other clinics, and what this clinic charges is reasonable. all tolled, the exam, sedative, stayover, anesthetic, and cremation came to $400..00. Well worth my LIly. Toni Nyamn read more

Dr Phillips was recommended by my regular vet for my cat's cystotomy. Prices are a bit more than other places, but it's worth it. My pet seemed very comfortable, and I was able to get her teeth cleaned at the same time. I did do "all the bells and whistles" as far as surgery upgrades go, but there was no pressure to do so (I asked if they could clean her teeth while she was under).You get what you pay for, and I'm happy to pay for effective pain management, quality care and timely service. read more

I would give this clinic stars to the moon and back! I adore every one at this clinic, as they are so Inviting and friendly. I started coming here because of the couple from Montana's review and since I am from Montana as well, I knew I could trust them. Everyone treats my girls, Brecken and Benson, like family and they all adore my girls. My girls love getting in the car to go to the vet and don't mind being left there if need be. They take such good care of my dogs and all of the vet's i've seen so far are great! I just can't stop singing Northgate Veterinary Clinic's praises!! read more

Very clean clinic. Staff is absolutely wonderful and the vets very good. They even offer a cuppa coffee when you bring your pet in.

Very nice staff. Very comfortable leaving my dog. No complaints about the blood that was left on the floor. All around a wonderful experience during a stressful time. read more

Been going here for over 6 years. Will never change. Love the techs, vets, everyone. So helpful, prices average, customer service awesome. I would drive hours away if I had to to continue going to this vet for my dogs. read more

I cannot recommend Dr Baxter enough. She is amazing. Our pup had lots of different medical issues going on, and she really went out of her way to understand each problem and how to best treat each one given the whole health picture. She fielded many calls from us as we came up with different questions about different treatments, and always give us many options for treatment with her judgment to expected outcomes of each. The rest of the staff are really great as well. Front desk works hard to provide friendly and individualized service. Techs all seem like they are genuine animal lovers who really want to help both pets and their owners in providing quality care. My only complaint is that I have had poor experiences when they have to rely on outside help. They brought in a specialist to do ultrasounds, but it was like pulling teeth to get the results from the ultrasound specialist. Similarly, when we needed to schedule my dog for knee surgery, the lead time for surgery was a month with their specialist. I ended up going elsewhere for the surgery (which the Northgate Vet staff were really helpful in coordinating). So, I can't dock a star for vets who don't actually work for this clinic, but whenever a medical issue comes up that requires Dr. Baxter to bring someone in, my hair goes up a little. read more

We really like Dr. Hornickel. She was friendly and explained everything well. Their prices were also more reasonable than another local clinic we had visited. We will continue to go to Northgate Vet Clinic. read more