Although they tend to be more expensive than some online insurers, we are loyal to Swinton because…read morethey have very good customer service. In the past we have been with other insurance companies but they often have call-centres in different countries and with all due respect, the telephone assistants often cannot understand your query. Hence why we recently went back to Swinton and are so far very impressed with the service received. Not only that but they offered us a very competitive quote, the guy we dealt with was very friendly and the application process was straightforward.

The customer service was appalling. I made a formal complaint which was dealt with very promptly…read moreand professionally by the national complaints team however their feedback was that no action would be taken in branch by the branch manager.

I've only been to this building society a couple of times when I was interested in one of the…read moresavings products they had to offer. The branch itself is a short walk from the main Bridges shopping centre. It is pleasant inside, though quite small. There is hardly ever a queue to be served. They used to offer quite attractive rates on their savings products, and I think they still do although in the current climate rates in general are not very good! The lady I spoke to when I opened my account was very happy to help, even though I had loads of awkward questions to ask, and I didn't feel rushed like in some banks. Oerall I've only had a good experience of this building society, unlike some of the larger banks and building societies I think these are more focused on giving good customer service which is important.

Well what can I say its a bank and a well known one. Great service and advice given by all staff…read more They are always helpful and polite although Barclays way of trying to get sales leads from you each time go to counter can be a little annoying when want to just pay in some money but end up getting asked if want a home insurance quote! but that not really down to staff probably a company policy to push for business as most banks seem to be doing it nowadays, don't seem to be able to pay some money into the bank without getting offer something else such as insurance etc.

Just off the main road of northumberland street this is a handy little bank with 3 tellers a couple…read moreof card cash machines and a little room to discuss money with the manager The service is usually quick here though there is sometimes a queue It is no where as big as the one near the laing art gallery but is really handy to pop into as it is much more central and near the buses and taxi ranks

Halifax bank has always been my favourite. I hope it will still offer high interest rate current…read moreaccount and good Loan To value mortgages when it is taken over by lloyds tsb, which I don't think It will. However, so far, Halifax is the best. It has absolutely loads of branches in newcastle. It is really good network branch. I don't have to go city centre to pop in to its branch. it is everywhere. It has the best network in newcastle. Its branch in Metrocentre even opens until 8 pm Monday to Friday (no banks open until this late) and 4 pm on saturday. Its financial products are mostly the best in the market as well.

I was referred to trinity by a friend when I was looking at becoming a financial adviser myself…read more When an adviser called me and said he would come round and discuss the options I though'oh yeah and try to make as many sales as you can'. I was delightfully surprised with the meeting. The adviser was very helpful with my questions and as I thought did ask about my personal circumstances. He explained where he thought we had a shortfull and what we could do to fix it. He said that he was paid by the company provider but as he was governed by the FSA he couldn't sell us the product that made him the most if that wasn't the best product for us. We have been with the same adviser for nearly 4 years now and have never been pressured into taking a product or go with a particular company. There have been a couple of times when we have decided that we haven't been able to afford the suggested 'route' and the adviser has looked at other options with us or left it until we could afford. The branch itself is outdated and needs a facelift - but this does not affect the way the advisers work and shows that they are good with money - why spend it on decorating when it's not a necessity.

Could you ask for any better service, the staff are always smiling, always willing to help…read more Small branch but never the less the one which I always use even though I live closer to another. Manager is outstanding always willing to assist with anything you need

I was advised by Peter Tiffin. He helped arrange my remortgage. He was very professional, efficient…read moreand timely. I would not hesitate to use their services again. Excellent service.