Great customer service and thorough work! My only complaint is that my parts cost about $27 and labor was $333. Yikes. They replaced a battery terminal and two tail lights. Still a great experience and I like how they list suggestions for future repairs and appointments with the prices on their receipt read more

Great Job by entire team and reliable!! Skip the dealership and call Kasey! Wouldn't go anywhere else to get my Explorer or F150!repaired!! read more

My chiropractor referred me to Northwest Auto Center when my car needed an unexpected repair. Kasey was so kind, and honest. The price I was quoted was what I paid, and not one penny over! Yesterday one of the parts that was replaced went out, and because they warranty their work, I wasn't charged for the replacement. My car was in and out in just over an hour! They have a very loyal customer in me! I highly recommend giving them your business! Thanks guy, Kim read more

Fair and honest. One thing that impressed me the most was their problem-solving skill to find the root cause and tell me frankly what to fix and what to keep. Kacey was great. The communication was quick and clear. read more

New to Seattle, I didn't have a mechanic here when my car started having troubles about a week after arriving to Washington state, so I searched the Yelp reviews for advice. I was in particular need because I was heading out of town the next day. I was happy to find this place because the two things in life you want are a good mechanic and a good physician. Bob took my call right at 7:30 a.m. when they opened and was very helpful and clear about possible repair options. They were able to get me into the shop first thing, made the diagnosis quickly (water in the cylinder wells) and Bob called me promptly with an estimate. Car in at 8:00 a.m. and out by 11:00. Wow. Now that's service! read more

Bob (my service advisor) and Alex (my mechanic) is without a doubt one of the best. You will definitely feel you're taken care of and at great value. An honest mechanic might sound like an oxymoron to some people. At least, that was my own skepticism after countless experience with other auto-shops that always breaches customer trust (adding on unnecessary services, billing unholy amounts, hidden fees undisclosed, repair not always being spot on - it goes on and on). I never thought I would find an auto-shop that has the trinity: 1) honest, 2) affordable, and 3) great customer service - but Bob and team proved me wrong and really went above. Northwest Auto-Center has declined/refused my business a couple times. Not because they couldn't help or they didn't appreciate me as a customer. In fact, it was the exact opposite. They turned me down because they advised it would be more beneficial to get certain services elsewhere considering time and cost. They could've very easily just taken me in and charge me the fee. This already speak volume about its integrity. The latest service I needed was to repair my engine. Bob originally advised that I take the car to the dealership instead in case they will cover it out of warranty - even though they can also fix it. The dealership quoted an absurd $4,000 and 1 month for needed service. Called Bob back and he offered to repair for approx $2,000 and a couple days. I'm going to refrain from commenting about the dealership because I'd say some very mean things. Thanks to Northwest Auto, car is now running like brand new and was able to save a whole 50%. I also had to tow my car around a few times between my home, Northwest Auto, and my dealership. This can be a headache coordinating but when I told Bob about it, he offered to keep my car for over a week until my appointment! Even when he is tight on space in the garage from other customers, he didn't want me as a customer to face the hassle. I'm just so happy there are honest businesses out there and that I've finally found this rare unicorn of an auto-shop. read more

Northwest Auto Center is located behind the NAPA auto parts store and next to Strictly BMW- super easy to find just off NE 20th ST. So, how can I give 5 stars to a mechanic shop you ask? Well, when you finally find a good one that problem solves and gets you another step closer to a solution and his rates are reasonable- this business relationship is definitely one to maintain and Alex gets 5 stars. I've had friends recommend Alex's shop to me in the past and the first time I brought my rig in was several years ago. Alex does good, fair work and always delivers on time. He can drop you off and will fetch you at your office if you're within some sort of radius- I work about 1/2 mile from the shop. The last time I had to bring my truck in was about 20k miles ago, when my seat belt receiver wasn't latching. Alex found me a replacement and it's still working like brand new. Now, as my truck nears 185k miles, Alex will recommend upgrades but he is not pushy nor will he try to upsell you. AS long as the garage is open, he has found a customer for life. read more

NorthWest Auto Center - garages - Auto Repair Near Me - Bellevue, Washington

We have used Northwest Auto for our vehicles for over 20 years. We have always felt they have been professional and fair with our vehicles. TheIr prices are reasonable and they are honest. Their customer service is also wonderful. This last visit we took in one of our older cars that was having some issues and we were hoping to get the car done in time for our son to take a trip. They overnighted the necessary parts and had our car back to us in record time. We really appreciate their efforts to accommodate our needs, not just this time, but for all their years caring for our vehicles. Highly recommend using Northwest Auto read more

Good , friendly and professional. Got my ac recharged here. Bob is very knowledgeable. Will come back again.

Customer handling: 9/10 Mechanic expertise and discussion productivity: 8/10 Value for money( I felt like charging $35 bucks for diagnosing one code is little high when m already paying $150 for pre inspection) : 7/10 Auto center cleanliness: 9/10 They helped me really well in understanding car issues and generated real nice understandable report. I would definitely recommend to make them ur regular car mechanic if u r in bellevue area. read more

Thank you to Bob and Dave and Alex! Northwest Auto Center is by far the best auto service I have had. An unheard-of level of customer service, so gracious. I had a large bus I needed serviced in a short amount of time. I also ran into a lot of hiccups getting it over to NW Auto Center, but they understood and accommodated my timeframe. After they looked at it, they explained all of the work they recommended to get done, in a very frank and straightforward level of detail. They told me what they thought was a 'fix this right now' problem, and what was was a 'eeeh-not-absolutely-necessary-to-get-fixed-right-now-but-you-might-want-to-keep-an-eye-on-this' kind of problem. No bullshit with these folks. Love em. I will definitely be back again! read more

I found these guys on Yelp, and decided to give them a try. I called a few minutes before 5 one afternoon to get a quote to install a part I already ordered off the internet, and they said they would get back to me tomorrow morning. Sure enough, 8:05 am I got a call with my quote. I agreed to the price and set an appointment for that afternoon. They told me it would take an hour to an hour and a half. They did the work pretty quick - just under 1 hour, and due to their check-in deal, I got 5% off. All in all, no complaints here! Prices were fair (I know this since I had previously received a quote from another shady place), the checkin deal made it a little bit sweeter, and they didn't take too long. I'll probably be back for future repairs. Oh, and as an added bonus, they have some old school RadioShack memorabilia from the 80s in display cases in their lobby. Niiiice! read more

Alex, Lori and Georgetta are awesome. Georgetta explained all the issues with my car, suggesting which ones needed to be done soon and which ones could wait a while so I could budget for them. While I only had an oil change here, I would say the service I received was top notch. Due to the amount of the repairs needed on my car, I decided it was time for a few one (I had an older model car). Alex understood, and was supportive of that direction, especially due to the amount of work needed. I felt the pricing for labor and estimates were fair. While I'll be taking the new car to the dealership due to the warranty, when it's out, I'm back here! I would totally suggest (and have) this place to friends and family. read more

I called Northwest Auto Center last minute on a Saturday morning 12.27.14 to get front and rear brake pads inspected and replaced on my 2007 Hyundai Santa Fe. Lori works the front desk, billing, scheduling and is friendly and courteous. The tech, Alex is quiet yet friendly and knowledgeable. I highly recommend Northwest Auto Center for their friendliness, courtesy, knowledge, willingness to fit me in to their schedule and their fair pricing. I plan to return in the future for routine servicing of my vehicle. read more

Extremely helpful. You will definitely get more than you bargained for! Highly recommend this place to anyone looking for a body shop.

Alex and his wife and Georgetta are awesome. I've been here twice, been recommended, and have referred others. Alex does great work. The labor costs are a little higher than what I've paid elsewhere, but given the location, convenience, and how fabulous these people are and the way they do business, I wouldn't dream of going anywhere else. In looking for a car mechanic, everyone is always afraid of being swindled. People fear their own ignorance about cars (with good reason!), and they are afraid of dishonest or bad mechanics who will do a bad job, lie about costs/parts, or ones who sabotage other things so the customer is forced to come back. Did I cover everything? What I can tell you about NW Auto is that Alex clearly takes a lot of pride in his work. He and everyone else there are as straightforward as can be about parts, labor, and costs. You are given estimates, along with "in the event of ______" estimates. My first time I went in for a simple brake job. I was a few dollars off from receiving a $50 rebate from NAPA, as opposed to a $25 rebate, so Alex tacked on little bit to my bill (after telling me), so that I could qualify for the higher rebate. As far as the actual repair, he went so far as to tighten up some other things (no cost), and he spotted some other things that he simply gave me a heads-up about for the near future. Another plus is that there is a parts shop right across the parking lot, and if you have a standard car, most everything is available. No waiting for X amount of days for a part to arrive. For my brake job, Georgetta actually played phone tag a little to try to find when the last part orders could be done, in the event I needed more than just brake pads and calipers. She called me back to let me know exactly when I should bring the car in so that I could best schedule it with work on my end. I always leave feeling fully informed, confident, happy, and I never feel like they are condescending or shady at all. Love them!! read more

Bob and Alex were amazing. I was referred to Northwest Auto by NAAPA auto store. They helped get me in quickly and were able to fix the problem right away. I found them to be very reasonably priced and honest. I appreciate the honesty and the total professional service I received. I would highly recommend them and I will bring my car to them in the future if needed. read more

I have come here twice now and have found nothing to complain about. I am always skeptical about trying a new auto repair shop without a recommendation. Both times I have been brought out into the garage and an explanation of the problem, with part, was given. Plus there's free coffee and wi-fi while you wait. The lady behind the front counter is a sweet-heart too! Highly recommend this business to anybody who likes honest auto work! read more

My Toyota Camry headlight is not working. I walked in without appointment. Bob is a super nice guy and the staff is super friendly. They asked me just to buy a new low beam bulb and changed it for free for me. Also helped me to snap my fog light in the right place. This is honest and best business I have even received. I wish I know this place earlier. read more

Alex and the amazing team at Northwest Auto helped convert my 1968 Mustang into a vicious V8 machine after the original straight 6 engine threw a rod in December of 2018. They did an amazing job, and my Mustang is now basically a new car, but not just a new car, a new, upgraded, high-power beast! Thank you all again for the amazing job on this restoration/full conversion, your hard work and skill is always appreciated, and me and my family will continue to be loyal customers for years to come! Love you guys! read more

Highly recommend. Brought in my old truck, and they were able to fix it up and make rational recommendations about future service, in light of the age and condition of the vehicle. I appreciated the totally reasonable approach...Bob gave me excellent recommendations, not trying to sell parts and service. I will go back for future auto repair needs. Thank you! read more

This is my second time have my car checked in Northwest Auto. Great customer service! Will definitely return.

I love this place! very knowledgeable and trustworthy. Alex explained everything we needed to fix our car now and in the future with no pressure to do it all at once. I am definitely going back for all my car maintenance. read more

I have been going to Northwest Auto Center for over 7 years, and they are the only shop I will take my car to. I have always found them to be both thorough and trustworthy. Whenever my friends ask if I know a good shop, I always send them here. I highly recommend NW Auto Center to anyone looking for quality work and an honest assessment of what their vehicle needs, both for routine maintenance and repairs. read more

I can't recommend this place enough. Last year out blazer blew a gasket and was in need of fixing. After doing a few searches for the area I decided on this spot. Best choice ever. They were upfront and honest, (had my grandfather with me who was a mechanic for 45 years to let me know if they were BSing me) and were very good with communication. After they told me I needed to have my engine rebuilt, they took on the task. I called around to some other places in the area who started quoting me $150-$300 more than NWAC was quoting me. After 6 days the car was turned back over to me and it has run great for the last year. Highly recommended shop, give them a try. read more

After having a bad experience with one of Bellevue's "top rated favorites for automotive repair," I was relying on the dealer of my car (Jeep) until it became inconvenient to wait for a couple of weeks to get into the dealer's service center. I looked up some other repair shops and Northwest Auto Center kind of stood out from the rest of the crowd on the spreadsheet I made, and so I took a chance and am glad I did. I was impressed with the thoroughness of the work they did for me and the fact that they even bothered to show me what they were going to do before and showed me how it was going during the repair job. I have never see this at any shop and take my word for it, at my age, I have seen a lot of shops all over the states and in several places in Europe. read more

Took our Honda Pilot in for oil change, new wipers, and overall health check - same day. Finished up on time and with a clear price that matched the estimate, along with a clear set of possible future work divided up by urgency. I found them on yelp and glad i did. Will be back for future work on this car and our other one. Highly recommend. read more

Alex and his crew at Northwest Auto Center are top-notch! They have great customer service and are very friendly. I've gone in for a few oil changes which they do very efficiently. I trust Alex to make proper recommendations on work that needs to be done on my car. read more

Northwest Auto has been taking care of my cars since 2008. They have always been honest, professional and reasonably priced. Highly recommend them. read more

I went to this shop. I received a rather high estimate on a few items that I was told needed to be done so I decided to take the car to a dealer who I trusted in a nearby city where I use to live (I had decided to give NW Auto Center a try for convenience after the move). My old "go to" shop was able to complete one of the repairs which did in fact need to be done at approximately $600 rather than $800 as estimated by NW Auto, and I was told that the second repair item recommended by NW Auto did not need to be done. I don't trust this guy any father than I can throw him. I'll be looking for another Bellevue mechanic. read more

It is great to have a shop that consistently demonstrates that they have my best interests at heart. I just had my timing belt replaced and feel very confident that the integrity of NW Auto Center is unmatched. If you want a shop that does excellent work, doesn't cut corners and you can trust, this is the place. read more

I just called to see if I could get my oil changed this afternoon at 4 (to see if anything was available). Jeff - who answered the phone asked if I could come in earlier (3:30) instead. I told Jeff I was still working at 3:30 and he replied stating that coming earlier works due to the guys cleaning up the shop. Seriously?! I've never been asked to come in at an earlier time for a company's convenience. Yes i know this was a last minute call - called before noon but I'll never ever call again. I want a company that will do what they can if they can to do a service. read more

Great service and they won't try and rip you off. Alex was the gentleman that helped me out with my heater issues. Will come back

We came to NW AutoCenter after spectacularly bad service at another local shop. Our 2003 Saturn VUE was making a disturbing humming sound from the back tires. There was a horrible smell coming from under the engine. The other shop sent us home with a seven page invoice of recommended repairs, and no explanations. Jeff at Northwest AutoCenter was kind and patient as we explained our situation. Given the car's age, we weren't sure the repairs needed would take the car more than another few months. In less than two hours, Jeff called back and confirmed what repairs were needed--the right rear wheel bearing did need to be replaced (it was a safety issue) and oil was leaking onto the timing belt, causing the smell, overall weakening the belt, and of course being a big mess. We decided, based on the anticipated cost of repairs, it was time to retire the Saturn. There's more to this story, but I can't thank or laud Northwest AutoCenter enough--when it comes time for our "new" used car to get maintenance---this is where we're coming. read more

I have been taking my vehicle in to get serviced by Alex for the past two years now and the last time I took it in he tightened a loose hangar that was causing some rattling under the car, free of extra charge. Very satisfied with the service here. read more

Avoid avoid avoid!!! Stopped in here this morning to request a diagnostic on my check engine light because the car did not pass wa st emissions. We already know what the problem is. He said immediately without asking further questions or even looking at my vehicle "it will be $150 for the diagnostic" hmmm that's convenient considering that WA St requires a minimum of $150 of work to be done to get an emissions waiver. Seeing below from other reviews that a diagnostic was around $35 I know this guy thought I was a sucker. I called him out and said that seems very high compared to other places and if I had said nothing about emissions testing would it still be the same? He got very offended and then when I called my boyfriend who knows a fair bit about cars the guy got more mad and walked away saying "I don't think we will Fix this today" Extremely unprofessional! I caught you trying to scam me because hey guess what other reviews below mention diagnostic costs being $35-$50 which is reasonable and hey Napa auto parts next door does check engine diagnostics for free. Found another place that was able to diagnose and fix this problem for under $125. If you like unprofessional jerks trying to scam you this is the place for you. read more

I have been going here regularly to get my oil changed. Lori and Georgetta are super nice. Always friendly and the service is great. I would highly recommend Northwest Auto Center. read more

Needed to get broken off radio antenna removed. Recommended by nearby parts store. Went to work right away, understood problem, did the work quickly and was congenial. Very professional and reasonable price. Good ethical shop and a place you can trust your vehicle to. read more

I can't say enough good things about Northwest Auto Center. Before finding Alex, I was very skeptical of any quote given to me by a mechanic - I'd had a couple bad experiences with unnecessary (and expensive) repairs recommended for my vehicle. I'm so happy to have a mechanic who I really trust. I've been taking my car to Alex for the last three or so years, and have never been disappointed. He is very up front about costs, and about what work needs to be done now, and what can be postponed. Work is done very quickly, and he stands behind his repairs. Everyone who works here is super nice, and they provide fantastic customer service. On more than one occasion, they have driven me home (8 miles away) after I dropped off my car. read more

A great, reliable auto repair company that many people don't know enough about. Five stars!