Five star rating . Visiting from out of town needed a Cashiers Check. After visiting another bank…read moreand a gas station with money order services that would not assist my request I stopped in First National Bank in Erie, PA. I was greeted with a smile and a warm customer service attitude by teller Jared. He assisted my request for a Cashiers Check even though I was not a customer. The transaction went smoothly and efficient. I am very grateful for the interaction and the great customer service I received. Bravo First National. 5 stars.

Assistant Bank Manager it's a wonderful kind and she'll help you whatever you need and she's truly…read moregenuine she loves making everybody else smile

This is by far the best credit union. They have the friendliest staff, very helpful, and…read moreknowledgeable. Erica goes above and beyond for her clients . She is such a great asset to this branch and community and knows how to manage and help people out in need . I thank them for helping me always and being such a great team there. They do seem like friends/ family when I walk in the door and that is a great feeling, you don't just feel like the next number in line.

I live in Texas but recently contacted Northwest because my elderly parents live in Erie and bank…read morehere. There was confusion and a problem with my parents' account but Brandon was able to work through lots of complications and procedures to handle everything for us. We greatly appreciate his professionalism, courtesy and assistance to help us through what would have been a very difficult, stressful time.

I recently got married so I went to my bank which is NW to give them updated information, driver's…read morelicense, marriage certificate. The girl looked at me like a deer in headlights! That's bad management. I had to go in the bank to sign papers and I asked for a new debt card and I never received it. It supposedly was ordered 11 days ago. It would not surprise me if they didn't order it till last min, or didn't order at all. When I joined the bank they never gave me a folder with banking information. Are the banks getting cheaper and cutting costs?