I love and respect Fran as a medical professional. She's knowledgeable and caring and her staff…read morefollows her lead. I'm very grateful for all the care she and everyone at Bear Pond have provided throughout the years.

I am an adult patient at this practice and I cannot say enough about how great they are. If I've…read moreever needed to be seen urgently, I have never had to wait more than a half day. Fran and her staff have a great demeanor - casual and friendly but also direct and honest. They look at the whole person and promptly get back to me when I have questions. I trust Fran and her growing team and am so happy to have found this practice.

I had an excellent experience thanks to Jess, the office manager. Not only is she incredibly…read moreorganized and keeps everything running smoothly, but she also takes the time to see patients and provide exceptional care

This is a great group of people!Doctors are amazing!!Doctor Czekai is the best and the…read morereceptionists are very nice!

Sutay and Stewart Pediatrics has taken excellent care of my 3 children for 26 years. I highly…read morerecommend them. The office is helpful and appointments are always prompt. They have helped us sooo many times over the years. Plus, they keep patients on through college. I am sad that we have only 2 years left with the practice. Also we will miss Dr Sutay.

I have been with them for over 10 years - Dr. Rodriguez, Dr. Vanessa, and Dr. Sullivan are amazing…read moredoctors! The location is easy to find/to get to, and there's ample parking available. There's also a Quest in the same building, which makes it very convenient for when you have lab work to get done, following a doctor's appointment. The staff is very courteous and professional - I haven't had any major issues with billing, insurance coverage, setting up convenient appointment, etc. I've seen the same friendly faces throughout the past years; that goes to show you how they all get along so well and turnover is very low at that location - They all seem to really love what they do.

Staff quite friendly, fairly professional. Check in smooth. Area ckean. But overall this place…read moreseems understaffed with medical personnel. When I went there was only 1 other person waiting for someone in the waiting area. I got into an exam room within 10 minutes. Once vitals were taken, I had a long wait to see dr,or pa, around a half hour. The person who finally came was pleasant, efficient, a bit abrupt as rushed due to an emergency, so the visit was short. At least I got taken care of. When I left the waiting area was full, with people standing. Thankfully I got there before the crowd. The wait time once checked in can be very long - My daughter had waited an hour one morning even to get into an exam room. I recommend going off- hours if possible to avoid spending a very long time there and getting minimal attention. It does work ae a place to go if need.

I've been to two of their local centers 3-4 times but was never told could l could make an…read moreappointment. l never realized an "urgent care" facility might take appts for planning to be I looked at their web site and it still went right over my head. I knew l was coming today as l had booked my ride a week in advance so there was plenty of time to make an appt had l known this. Not one person, administrative or medical ever mentioned the time l could have saved had l made an "urgent" appointment. I was sitting there waiting patiently, "in the dark." I did finish my medical appointment and the medical staff is always incredible. That little time saving nugget would have saved me well over an hour. In spite of the delay and no explanation of why people who arrived later were seen incredibly faster than me, I'm still extremely pleased with their medical care. I really miss the x-ray equipment that was moved to Berlin. That really made this location shine. The medical staff is incredible. They are good listeners. They are really thorough at asking both open ended and detailed questions which brought out other options pointing to why l have been sick. My test was negative for strep so l asked if it might be a good idea to do a PCR covid test. We did exactly that. The bottom line is that l still may possibly be suffering from hay fever. Or maybe tge flu, but we didn't rest for flu or RSV. I'm still at a bit of a loss. We ruled out a few vital things and I have a broad sprectrum prescription for a sinus infection. I get those frequently so l am hoping this RX kicks this out. A little extra administrative training could make this facility an even better urgent care facility. Please bring back the x-rays. On a scale of 1 - 10, I'm still giving them a 8.5, as the medical care is excellent and the location is perfectly located. With x-ray equipment, they are easily rated a 10. Signage in the facilities followed up by verbal reminders indicating "appointments" would be extremely helpful. I really only realized it was avaliable tonight after reading reviews after my day visiting them. My goodness! Who would have guessed? It's a great idea, had l known. Duh. It's brilliant to be able to plan ahead via an appointment to be treated in an "urgent care medical facility." I can't be the only person who had no idea of the appointment availability. I just read another review and realized we never discussed a flu test. I've never been tested for the flu so l had no idea there is a flu test. That might be another reason l may be feeling poorly. A friend mentioned RSV testing as well, but it's too late now

We have had good service when going to this urgebt care. My som had a fall on his bike a d they…read morewere great to him and had to do inner and external stitches. They staff was very good.

This was one of the worst healthcare experiences I have ever had…read more I sought care for a fever and a wrist that was visibly red, swollen, and hot to the touch. Rather than investigating what was clearly a potentially serious infection, the PA performed no medical testing and repeatedly told me to go home and use a warm compress. When I tried to advocate for myself and express concern about my symptoms, the PA became dismissive and said, "I have already spent too much time with you. I have other patients and I have already told you to go home and put a warm compress on it. This appointment is over." He then walked out of the room. Days later, I was seen by an actual healthcare professional who immediately ordered blood tests which showed I had a serious bacterial infection requiring antibiotics. The lack of professionalism, compassion, and basic medical judgment I encountered was shocking. Patients come to urgent care because they are concerned about their health and need medical evaluation, not because they want to be laughed at, brushed aside, and sent home without appropriate care. Based on my experience, this clinic failed me when I needed help the most.

I brought my daughter in for an issue that recurred while we were on vacation. It was very easy to…read moreget a same day appointment using the app. When we arrived we were checked in immediately and it took maybe 5 minutes max to be called back to see the doctor. The facility is very clean and everyone was very kind and helpful, especially to my child. I was very impressed with the follow up - they actually call you with test results! You can also access the results easily on the app. My child's initial test was inconclusive and the doctor worked with me on deciding next steps. I was really impressed with their thoughtful problem solving - my child was definitely not just a number to get in and out, they really cared about making her feel better. We had returned home by the time we realized she needed meds and they were able to call in a prescription to our home pharmacy. She is now on the mend - and we are so grateful to the PM Pediatrics team in Manchester! A tip - we also have a PM Pediatrics in our home area and the doctor in CT was able to see my child's previous visit records, which was very helpful. I highly recommend making PM Pediatrics your go-to urgent care if you are lucky enough to have one near where you live.

More doctors or less appointments availability online. Came in for an 8pm appointment on a Sunday…read moreand waited an hour and a half. They were quick to take the money but slow to offer care. Would steer clear from this place. This is worse than a ER...

I can see why this practice is so popular. Dr. DiStefano is so warm and fuzzy with children, while…read moregiving parents the availability to ask all the questions they want. The medical assistant who first came in was great, too. The lobby is kid-friendly with a play table and an aquarium. I'm not a fan of their $10 per form they need to fill out, but if that's the worst of it, I'll take it. Looking forward to more appointments here with the other doctors. Make sure to arrive early, as they don't have their own parking.

We have been with the practice for over 13 yrs. We love every doctor in the office including the…read moreAPRNs. The nurses who triage are awesome!!! Especially Kathy . I highly recommend them.