Nice and knowledgeable staff. Both doctors know their stuff. What lead to me going elsewhere is…read morethat there always seems to be additional appointments added for no reason. I would come to get my contacts or glasses and I had to meet with the doctor which meant a delay in scheduling to their next opening. Every other place in 30+ years of wearing glasses set you up with an optician so you could get in and out quickly.

From the time I made my first call to setup my appointment, to my first visit, this office has been…read moreover the top. As a first time patient, I had no idea what to expect. This morning I had great care, and overall satisfaction. If you're in need of an optometrist, give them a call!

Dr. Iverson is so kind and took her time with my yound daughter, even while the office was bustling…read moreand busy. Everything moved quickly and it was such a relief to find good, quality care right here in Escanaba. I have been in glasses since 5th grade and my daughter has been in glasses since kindergarten. We had travelled for her care, due to some extra needs, but wanted to try local. I am so happy we did, the care was great and the office is very efficient!

Best glasses I've ever gotten but they keep sending me bills in the mail even though I payed in…read morefull when I got my glasses I called them for a itemized bill and they refused to send it to me

Fantastic experience! It was easy to make a pair of appointments for me and the Smokin'Hubster. The…read morelocation is easy to find and there's a big parking lot for it and the other shops in the area. Dr. Ron and the staff were very professional, felt that I was well taken care of by everyone. Super friendly and attentive, felt very comfortable in the office. The folks in the waiting area were friendly, too, which I feel speaks highly for the office. We both received good news that we didn't need new glasses (yay!) so we managed to save money, sort of. I'll take it!

Dr Ron was amazing! The entire staff is compassionate, friendly and professional. Thank you to…read moreall.

Kelly the office manager was extremely rude to me ive had multiple instances where the staff tells…read moreme that they are trying to help then do exactly the opposite. And treat me like garbage. The first time I had never been there before I had no idea where the location was coming from gladstone not a local here as I was a new patient I ended up being 10 mins late on my first exam trying to explain that I could not find the place even with GPS as the building has a few other business in it. The staff got very upset with me even with me calling ahead of time to try and find the place They acted as if it was a huge hassle to them The second instance I had made an appointment with them no problems with that but I then called to tryed to reschedule for later that day as I was a work and could not leave early I exalplaned to them that my work place was in Carney mi over an hour and a half drive hoping they could be understanding since I was willing to take that long drive agian they got upset when I asked if there was even a 10 min slot I could sneak into right before close they denied then told me that the next appointment would be in September months and months out. I then beg them to get me in so I could get my exam done now they then got angry with me said it was just not going to happen. Completely unwilling to work with me I understand its a business but the rudeness just continued. I ended up having no choice but to make the September appointment. And the 3rd and final problem i ran into. I bought two pairs of glasses at the business one was state aid the other was paid for in cash fully meaning one pair was free and I bought a back up pair just in case which cost $500. 2 years ago . Obviously there was no warranty anymore . 2 years down the road my state aid glasses are completely fine i love em..then the ones that cost $500 have a film that has been completely destroyed making the lenses unable to see out of at all. So I then today i called them asked if there was anything that could be done they were once agian rude they said I should have called sooner even after being told there's no damage on the frame nothing is broken its just the protective film Honestly, I hardly ever wore these glasses. The film just wore off over time. They now tell me I have to buy a new glass. I find it completely absurd that they could not switch my lenses or have protective coding removed I .I was not asking for new glasses i was not asking for anything that could not be done at the very least they werent even willing to look at them and see what they could do. Yes two years is a long time i should have called earlier , but to be treated like garbage for all three of these instances and then they sit there and tell me that they're trying to help me is absurd and foul!!! I'm sure they will comment and say how innocent they are and that all 3 instances were my fault But honestly , they were mean to me to the point to where I have made this humongous review. The Tone in their voice the lack of caring the lack of understanding and the overall Way the staff treated me. DO NOT GO TO THIS PLACE FOR GLASSES!!!

Excellent service, on a trip and someone stepped on my glasses, they were able to straighten them…read moreand reinstall the lens and at all no charge!

Dr Bourgeois is amazing! So is crystal and the staff;) they take care of you ! I appreciate them…read moreand you are in good hands in their care Ashley Behnke

Always excellent professional service. Competent staff who are respectful and helpful. No…read morecomplaints ...only compliments to Dr. Bourgeois and his team.