The front desk staff were the beginning of your company's professionalism. They were kind and very helpful. Second, the adjuster made me feel comfortable that I made the right choice to bring my Tesla to your shop. I had a chance to take a look around and the first thing I noticed about your shop was how clean and tidy it was kept. I could also see that your employees took pride in their work. I received my car today and it looks like nothing ever happened.: you all met and exceeded my expectations and I feel comfortable recommending your shop to anyone needing a repair. read more

Great communication by text. Car was ready earlier than expected. Work was well done.

This place was on the list from my insurance company. I was skeptical but the paperwork said the work was guaranteed. Everyone I met there was so kind. The men held the door open to let me walk through - just one example. When I picked up my car - it looked better than when I bought it. The young lady who went to get it for me didn't just hand me the keys and point to where the car was - which is what I was expecting. She walked me out to my car, explained a few things including that the work was guaranteed - which was very nice. I had to sit in the waiting area for a bit waiting for my ride when I dropped off the car and I could see that this group of people isn't just a well oiled team but it's more like a family and the workers appear to feel like they are there to "help people"! Not something you see very often anymore! So, why only 4 stars? The first few calls I got were made 15 mins before they closed. Every time I had to call back - they were closed. That was frustrating. The first time they called and said that they were waiting on a part. Then they called back about 45 mins later to say all the parts were there and I should call back to set up a time to drop off the car on Monday. Office closed when I called back. I called back Monday morning to bring it in and was told that not all the parts were there and she would call back around 1. She must have gotten busy because I didn't hear back until hours after that. But I was unable to bring in the car the rest of that week so it was a whole week before I could bring it in. So someone didn't enter the notes that all the parts were in or I could have dropped it off on that first Monday. This was a big disappointment. read more

I recently took my vehicle here for repairs after hitting a deer. There was front end damage and damage from buckling to the passenger door. Nova collision center did an amazing job restoring my vehicle. The customer service is excellent and they fully guarantee their work. I highly recommend this shop for any body work that needs to be done. read more

Used to love this place and I went here for everything, and I'm sure they still do great work, but I've been trying to call them to get an estimate for more than a week, and kept getting a "we'll call you back" and then no one calls me back. Maybe it's time I find another shop to get things done since I can't even get past the first step of getting a price here anymore. read more

Nova collision is super. Unfortunately, I have had multiple reasons to visit in the last 6 weeks (deer hit me, someone hit me, I hit a trashcan). This team is great. On site car rental is super convenient. Both Nova Collision & the car rental work really well with insurance. Communication was great. They kept me updated regularly on the status of my repairs. The repairs they did look perfect. read more

Went in for a quote and possible repair of a minor ding on the back of my 2023 Corvette C8 Nice enough staff and nice fellow came out to take photos. Place looked very busy, plenty of cars to work on. Not a single sports car, mostly subcompacts and smaller SUVs. Quote never sent to insurance company. Needless to say I didn't have the work done on my Vette there either. read more

Excellent service with great communication and timely delivery. Would recommend especially for Tesla repairs.

Brought my car in for an estimate to have a big dent in the wing door of my car. I told the adjuster, Berlin,that I didn't know if I would use insurance or pay out of pocket. Called back after I made the decision to use insurance. Dropped the car off and he said four days. On day five he tells me that they were waiting on a part for the back end of my car. The insurance company sent the wrong paperwork so instead of calling me or the insurance company, they fabricated $1800+ of bogus repairs! Meanwhile the big dent in the door is still there! My insurance agent straightened it out with his company. One phone call from the adjuster would have fixed everything. They had my car for 12 days. Look elsewhere. read more

The estimator ALI was very helpful and professional. Jasmine was pleasant and efficient. My praises go out to all the other people I did not meet. The workmanship of the repairs to my 2014 Lexus GS350 was excellent. The paint matched perfectly and they cleaned my car so that it looked almost new. Thanks so much to all at Nova Collision. Now that I know you do much more than damage repair, you will be my first choice for those as well. Dick Wirz - Clifton, VA read more

My rear passenger window was shattered due to debris on I66 in February of 2020. My insurance coordinated replacing the window with Nova Collision Center. Dropped the car off 2/23/2020. One of the important details in replacing the rear passenger window was installing matching tint. I made sure this was clear and provided the exact tint (Huper Optik Ceramic Tint) for them to replace- USAA had documented the tint for the claim. Flash forward to today after taking a photo of the car while in the blue ridge. Can you spot the window with the wrong tint? Embarrassingly, I never realized this until now, as I have been pretty limited in using the car during the pandemic, but it was so obvious when I took this photo. It is not as obvious otherwise. Why it is obvious? It's not ceramic. This shop used a cheaper tint to make money on the claim. I will be letting USAA know that this collision center is not reliable and providing the same photo to them. read more

Nova Collision Center - VW Golf R with messed up tint. - Auto Repair Near Me - Centreville, Virginia

This shop used to be one of the best around the area but it looks like they ran out of business after Covid and someone else took the ownership and since then, it's not what it used to be. Dropped off a car for rear collision repair and it was disaster. Body Lines did not match up, over spray, non stop squeaking noise because they did not put the get back right, and paint job was terrible. Granted they did take the car back and re did it but wasted lot of time. I was going to leave it as it is and not leave a review but I don't think they are doing the business right. They seem to be purposely avoiding claims that was done by specific insurance claim. Oh, I forgot to add few more things. People who work in the office is very professional, smoking vape when kids around. Maybe try to wear something professional when office is visible to customers? read more

Yong K. Nova collision fixed up my camry hybrid after an accident. I liked the system that Nova has. Kenny has helped me from the start to the end. My car looks really great even though my car is 16 years old. I would highly recommend their services. I am pretty old, more than 90 years. He assisted a ride to my house because I did not have an additional car. read more

Nova collision fixed up my Tesla after a hit and run - their estimate came in as the lowest and they patched my tire for free as well. My car looks brand new! I would highly recommend their services. As a bonus, they are in the same building as the Enterprise rental car agency (which was mid - low selection but acceptable). Richard helped me out and the whole process was super smooth. read more

Stopped by around 5:30 p.m. on a weekday for a repair estimate. Paid $20 for the estimate, and an associate reviewed the damage, saying it would be ready in 15 minutes. When he handed me the printed estimate, he seemed ready to leave without explaining anything, so I had to ask him to stay to answer my questions. Maybe my expectations were too high? read more

I was very impressed by the level of communication from the front desk, the estimator, and the mechanic. I received text updates through the service and it was super easy to check my car in and pick it up. The work was done in half the estimated time and it was a nice surprise to pick up a fully detailed car in addition to the repair. I will keep NOVA Collision Center in mind for future needs! read more

I was looking for a new mechanic and gave them a try. Fair prices and good service. It is tough to find a fair mechanic but they seem to be one. read more

I don't live close to Centreville but I go here for everything. They are just so fast, responsive, and reliable. The space is new, clean, and spacious. The staff are knowledgable and efficient - every time I come in for a problem (either just maintenance or an accident-related repair), I would call first and they would tell me their availability to take in my car, and when I show up on the day off, they know my name and my car ready waiting for me. Super seamless process! read more

TL;DR: Honest, fast, affordable Great great auto shop!! Came in here for a state inspection. I knew something was wrong with one of my tires, which I mentioned to them. Inspection took about 30 minutes, and I failed as expected. The person who inspected my car was able to explain everything that was wrong with it and was very patient when I asked some follow up questions. He was able to give me quotes on all services but was not pushy AT ALL about having me get it fixed there. After receiving some quotes from other shops, it was very clear that Nova Collision Center had the best and most competitive prices for parts + labor. I needed brake pad replacement and one tire replaced to pass inspection, but I opted to get all 4 tires replaced. I dropped my car off on a Friday afternoon, and my car was ready to pick up by Saturday afternoon. I'm not sure if they take appointments, but when you stop by, they will be very honest about how long service will take, so you won't be waiting around endlessly or you can come back when you have more time. I have had bad luck with auto shops because I have had shops who try to take advantage of individuals they feel don't know about cars. So I'm so happy to have found this place. read more

I called to make an appointment asking how much a full synthetic oil change would cost. The first person I talked to sounded unsure of anything and then told me they think it's $81? Then asked me what kind of car I had (???) and then said "yeah it's $81". That didn't sound right to me because that's such an odd number. My gf has gotten an oil change here before and told me it was $60 for a full synthetic. I called them back 30m later and got another person on the line and they told me it was $60 to get it done and so I confirmed an appointment with them after that. I'm going to give the first person I talked to the benefit of doubt since that person could've been new. Once I got there, everything was smooth & fast. It took about 20-30m for an oil change. 5/5 stars just cause I know they're reliable and honest for oil changes (just had to confirm w/ someone else after my first interaction) compared to other places. read more

They solved a problem with my car that I did not think could be solved. They are knowledgeable, helpful and honest. They do high-quality work at a fair price. They are the best! read more

Nova Collision Center - Bruce W. Vienna, VA - Auto Repair Near Me - Centreville, Virginia

Was seamless. Dropped my car. Picked up my Enterprise Rental right there. Was informed during the entire process. Car was even ready early. Excellent work. Nice people. Impressive facility. I hope I never have to go back... but they were awesome. read more

This place only thinks about YOUR MONEY. They broke my car, and I had to go to the dealer to have it fixed. Their attitude and customer service were unbelievable. The estimator, ALI, was horrible. He harnessed us to lean on my car without investigating what went wrong one day after my conversation with them we needed to investigate what went wrong with my car before we went through the payment. read more

Went to get an estimate for damage on my car, they looked annoyed, puzzled I looked around and saw a bunch of Koreans in the waiting room, I patiently wait and notice the techs are also all Korean I see the car cleaners and they are Hispanic, ummm what in the world is going on? I'm biracial please do not discriminate. read more

Good work done on a minor rear end. They actually repaired an expensive plastic part and it looks new. Great communication. I would recommend this place they seem like they have their business figured out. read more

I have good experience here everyone is nice and kind. I'm so happy with my service . Thank you

I will admit I fought my insurance company in taking my car here when they advised to bring it to this collision center in order for my repairs and rental to be covered. I went off the recent reviews which were not too great and didn't want to deal with any issues for a minor fender bender repair. After learning about all the hoops I'd have to jump to go to another local center, I gave up and took it here. I know everyone's situation differs but I'd like to say I was wrong and this was a great, easy experience! The check in process, the rental pickup, the repairs, and the pick up was easy and accurate. I'd highly recommend this center to anyone in needs of repairs! read more

Rude front office and staff in general. They talk down to customers and are arrogant. No customer should pay and be made to feel like garbage by a business. read more

My teenager totaled his car that I spent alot of time looking for and I did not want to get rid of it. I took it to Kenny Lee and he fixed it! He and his team offered exceptional service in a timely manner within the given estimate. It was tough times dealing with a young driver and his mistake. Thank you to Nova Collision Center for making the best resolve in this situation. read more

Called to get a price to paint a brand new from the dealership side view mirror cover and she kept saying I have to bring the whole car in. Wow and said it's a $20 fee for an estimate read more

The estimator, Richard, who I was unfortunate enough to be assigned, was horrible. His attitude, communication, and professionalism were nonexistent. When I initially dropped my vehicle off I was told no repairs would begin until the supplement was approved. However, the morning of 6/13/24, I needed my vehicle for a weekend rental, so I called and asked to reschedule the repairs. After agreeing to pay the labor cost for reinstalling the parts, Richard had work started on my vehicle without authorization. At this point Turo had not paid for the damages yet, and I needed my vehicle. At this point I have Richard telling me I would need to pay 1,443 out of pocket to have my vehicle released. One of the managers, Douglas, spoke with me and said he could have it released based on the initial estimate. I did not receive a call when my vehicle was done and showed up before close to find Richard on his phone scrolling at his desk. My vehicle had been done for over an hour. When I received my vehicle my door handle was damaged, and Richard mumbled that "it was like that when we received it...go talk to Douglas". That was my experience with this guy Richard and it was unnecessary. He was dressed unprofessionally, spoke unprofessionally, and had a bad attitude. read more

Nova Collision Center - I walked into staff on their phone. No notification that my vehicle was finished. - Auto Repair Near Me - Centreville, Virginia

My break service light was on after i changed my four tires and alignment here. So i talked to the service guy and I brought my car in to check. He says one of my sensor is bad so i have to replace it. I asked if its under warranty and he says no( i had my rotor and pads changed here in jan/22) Then he said that i only have to pay for the sensor not the labor. So i agreed. Few days later i came back and he changed my sensor and tells me i have to pay for both part and labor. I argued what he said about no labor charge he mentioned few days ago. Then he said "Ok just pay for the part and DON'T COME BACK HERE AGAIN" I was stunned by what i was hearing. You can have disagreements with customers but the fact that he said don't come back to the store? Wow that I've never heard of. I would never go back here for any service at all. As he suggested. His name is Tony Park read more

I took my 3 year old Toyota 4runner to get an estimate on body damage due to road debris that hit my car on the highway. They told me to just come in to get an estimate and that I didn't need to schedule an appointment. I got there at 5:10pm on a Friday (they close at 6pm), they gave me an estimate and said that if I had some time they could try to fix the damages right then. I was surprised that they would be willing to try to repair my car right then. They were able to resolve my issue and I was able to get my car and leave the place by 6:02pm. They were very focused on customer service and satisfaction and they were extremely responsive. The previous estimate I got from body shop was more than double the estimate I was quoted from Nova Collision and I was told it would take a week to repair. The great thing about Nova Collision is that they were thinking about what could be repaired, instead of replacing everything. They were thoughtful about balancing the repairs, with cost, and communicating those options to the customer. Thank you Nova Collision for a great experience!! read more

Nova Collision Center is my new go-to for all my car needs!! Their oil changes are competitively priced and they also did the body repairs my car needed for a bumper cover and side molding. The staff is so nice and the service was super fast and affordable! They even cleaned up my exterior and interior for no extra charge. My car has never looked better! I'll definitely be back for other updates and repairs! read more

Nova Collision Center - Auto Repair Near Me - Centreville, Virginia

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Was sent here because it is the closest shop for my State Farm claim, pretty much required to use them. When I called to schedule an estimate (I wasn't getting any work done, just an estimate), they said they were booked out until September (3 months) and weren't able to estimate damages. What kind of shop can't look at a car to estimate damages? probably takes 15-30 minutes. Just given how they run business, I wouldn't take anything I owned here. read more

Went in for a state inspection, ended up taking around 2 hours. First, apparently came in during their lunch break which there was no indication of either through their automated phone system or through any signage at the office. Second, no one notified me when the service was done. Was the only person waiting in the office and they didn't bother to let me know that my car was ready - had to go up to the desk and ask what the status was. Ended up wasting an hour of my life. Would be one star but they managed to actually do the thing that I came in for. read more

Ali and his staff were professional, responsive, and accurate with estimates. If you need collision work done you should check them out. read more

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NOVA Collision Center in Centreville, VA did an AWESOME job in repairing my BMW. Not only did they repair my car quickly, less then 3 weeks considering all the vehicles they get to be repaired, but they did it with genuine BMW parts. It would have taken them less time to repair, but because of their high quality- control standards, they rejected some parts that were damaged upon arrival. After repairing my vehicle, they washed the car, waxed it, and even "detailed it inside and out" which was a welcome surprise! The BMW didn't look this good when I purchased it from the BMW dealer as a certified used vehicle. Additionally, they had exceptional customer service in informing me exactly what they would do to repair my vehicle, the timeline involved, and keeping me abreast of the progress of the repair. An additional benefit was having Enterprise car rental within the same building, which made it very convenient to rent and return a vehicle. I highly recommend NOVA Collision Center! Ajit Silva read more

They go above and beyond! In the past , I've always been worried about mechanics taking advantage of the fact that Im a single female that doesn't know anything about cars. I've been tricked, manipulated, and ripped off big time before. The thing I love about this place is that I dont feel that way at all when I come here! I am always taken care of with amazing customer service and extremely fair pricing. Ive been coming here for a few years now with all my car needs and have always had consistent and reliable service. Just as an example, today when my car was ready, it was parked farther in the parking lot and was pouring down rain. Just as I went to walk out to my car, Steven sees me and says no, wait, I'll get it for you. He gets my keys, walks in the pouring rain and backs the car right up to me so I didn't get soaking wet. Thats customer service right there!!! Thank you so much Steven and staff! I am so happy that I have found a place that I know will take care of me :) read more

I went to NOVA Collision Center to get three emblems replaced on my car. I had called the week before to make an appointment and was told to just come on in the following Monday, no specific time, which made me a bit nervous. As soon as I got there Richard greeted me at the front desk to discuss my reason for being there. He took my car immediately and replaced the emblems. The job was completed in about 15-20 minutes, so my entire time there was under 30 minutes. Richard was fast, professional, and took the time to see if I had any questions or issues with the work. The cost was way below what I expected. This was an amazing experience and I highly recommend this business! read more