Was visiting the area for a vacation. I am from California and very partial to my vapor lounge…read morethere. Didn't bring enough juice for my trip and decided to go on Yelp and look for a close vape store near my hotel. Found this gem not even half a block away. They didn't have any reviews yet and were not rated. I must say this was such a pleasant experience the gentleman behind the counter let me try all the juices and gave me the history of the company which I thought was absolutely amazing. They use all natural products and have a deal when you buy 3 30 mil. Bottles it's only 30 dollars. This was also near Easter time and they had a thing where you picked an Easter egg opened it up and I happened to get a free bottle of eJuice. I will definitely be back to them when I move to the East Coast.

The staff has been extremely helpful every time I have shopped here. They had a lot of product…read moreknowledge and were able to patiently answer tons of my questions. Another thing I really appreciated was the fact that they were honest sales people. They didn't try to steer me towards the most expensive products or to convince me to buy anything I didn't need. It was a respectable demonstration of great customer service.

I always had a good experience there until they gavs me the wrong gummies. I took 4 before I…read morerealized he gave me wrong stuff. I went to return it and ge took 4 out the new bag. Which I questioned. They blamed ME for not reading it before I purchases. I TRUSTED it was correct as always. The OWNER f-ks up and the CUSTOMER! Thats NOT the way to run a business supplying a service. Apparently no on taught them that. How you blame the CUSTOMER when YOU GAVE ME THE WRONG SHIT!!! 100$ THEIR FAULT! Its spelled S-A-T-I-V-A! EXCUSE ME FOR TRUSTING YOU not to f-k UP!!!!!

This place is the wonderland for all your smoke/vaping needs. They have other things other than…read morebongs and hookahs, such as incense and snacks. This shop has a great inventory of items that you will find fun, and interesting.

UNPROFESSIONAL AND POOR CUSTOMER SERVICE! I initially ordered a puffco pro online and went into the…read morestore to see if it was ready to be picked up. Upon arriving at the store the store employee who was very nice was talking with me and I told him about how I received a discount from the online store which was great! The employee went on to tell me that if my puffco item is discounted it will void my warranty. He even went on to tell me how he's encountered customers in the past who have had this issue. Naturally I decided to purchase in store so I could keep the warranty. (If you were told your $400 product wasn't warrantied wouldn't you?) I come to find out that I was misled by the employee and I could have kept my online order (with the 25% discount) and still maintained the warranty through puffco. I reached out via the website hoping someone could help me and unfortunately I was met with short answers and a total disregard for customer service. Considering I was given incorrect information from a store employee which ended up costing me 100+ dollars I was anticipating them to recognize the mistake and hopefully attempt to right the wrong. Instead I was told "we can't do anything about it no more" and they promptly ended the discussion. Highly disappointed as I thought the shop and store employee were great and had a nice selection, but I will not give my business to a company who disregards its paying customers so flippantly.

I wasn't thrilled about the drive from Niagara Falls to N. Tonawanda but once I walked in the store…read moreI was totally impressed with the products and variety. Customer service was great and now that I've been it was worth the drive!

Friendly, helpful and courteous. Products always great. Visited on every trip. Vast selection of…read morequality products.

What an amazing place and staff. Large selections to meet your needs. Very friendly and…read moreknowledgeable staff. Just over the Canadian border of Niagara Falls, Canada. What a beautiful place to visit. AND very friendly people who know enough to blame all the problems on trump and cronies instead of the average American.

Good customer service,great shop;if you're in town stop by trust me.and the price is very…read moreconvenient aswell.

Best vape and glass shop EVER. Amazing customer service. This is the BEST shop in town.read more

Value selection service. Great rewards program as well check it out. Great community as well. Very…read morefriendly. Highly recommend

Wet vapes at gails smoke shop is the best vape shop in western new york. The only shop with vape…read morejuice and everything.