This hotel has unfortunately deteriorated over the course of two years. I have stayed twice at…read morethis place, once two years ago, and now. Here are my issues: 1) The front desk staff apparently do not understand requests of guests, or do not care to provide information. 2) If you are not part of a tour group they do not pay attention to you 3) How can an Italian restaurant, in Italy, screw up Italian food?? The Italian food served in the hotel restaurant was not even edible. Forget about it being good. I was just judging on it being edible. I was not expecting much given that it is a hotel restaurant. 4) Also, how can they run a hotel when there is no shower curtain on the shower in my room? I called and asked for one, and either they did not understand, or did not care. Anyway, since I was just staying one night because of my flight out of Florence Airport early the next morning, I will not say much more. The only thing going for this hotel is the location, and proximity to Aeropuerto di Firenze (Peretola Airport). I would not stay at this place more then one night, unless I had no choice.

Pretty good hotel!…read more Rooms were clean and modernly furnished. Bathrooms were huge and bed/ pillows super comfy. Front desk staff was very helpful. Breakfast is included and is pretty good (continental buffet with italian cornetti and espresso) Only issue is that if you're actually touring Florence this hotel is pretty far away (25min by car). Not a problem for us a this was our last night before getting on the road the morning after.

From the owner: iH Hotels Firenze Business has 72 rooms elegantly furnished in a classic style where you can enjoy…read morespecial care for details and for the pleasure of welcoming our guests. If you wish to visit the Cradle of the Renaissance without incurring the city's hectic rhythm, iH Hotels Firenze Business is the perfect place where relaxation and harmony will welcome you right away! The hotel is just 9 km from the historic center.

Disclaimer: it got the job done. If you're looking for a place to shower and sleep, it's great…read more However, this hotel presents as an upscale, modern establishment and it's not. It's similar to a building that was flipped. The space in the rooms and bathrooms are ridiculously small. The bathroom door couldn't open all the way without hitting the shower and the sink cuts off most of the bathroom. The staff boasts about their restaurant, but was out of almost every meal listed on the menu because they are prepped the day or two before. The only reason it got two stars was that the cocktails were very good.

Never stay here. Rude and obstreperous management, bare bones amenities but noisy train out back…read morewill keep you from getting the sleep you need.

Hotel Spadai was highly recommended to us by my sister-in-law. She constantly raves about the…read moreplace, and I could totally see why. The hotel was centrally located, and it's one of the more modern, elegant hotels we've stayed at during our trip. The Duomo and Piazza Santa Maria Novella were steps away from the hotel, and it's a less than 10 minute taxi to the train station. Their complimentary breakfast was amazing. They offered a huge variety of items including hot food, tortes, cereals, fruit, cheeses, parfaits, quiches, etc. I enjoyed a latte every morning with them. Our room at Hotel Spadai was excellent. Very spacious with tall ceilings and had plenty of room for us to lay out 2 large pieces of luggage and 2 small carry-ons. The bathroom was big as well, but the shower was disproportionate to it. The shower felt so much smaller, and what's weird was its two double doors. The doors met at the corner of the shower and didn't close all the way, so water could easily escape to the floor. Other than that, I would 1000% stay at this hotel again next time I'm in Florence.

The best hotel I've ever had the pleasure of staying at! From check-in to check-out, everything was…read moreabsolutely top-notch. The room and bathroom were spacious, luxurious, and beautifully designed. The staff was incredibly friendly and welcoming, and every detail of the experience felt thoughtful and elevated. The amenities were fantastic -- especially the unexpected happy hour at the bar, which was such a lovely touch. And the breakfast buffet? Truly unmatched. I'm convinced every future hotel breakfast will pale in comparison. I still think about the incredibly fresh raspberries and strawberries I had every morning! I also loved the robes and slippers provided in the room, which made the stay feel even more comfortable and indulgent. The location is perfect -- close to everything and just steps from the Duomo, yet surprisingly peaceful and not overly noisy. The hotel itself smells amazing and is decorated in such a beautiful, modern style. I honestly can't say enough wonderful things about this hotel. It was worth every penny, and I would stay here again in a heartbeat!

Extremely helpful staff. Clean rooms, with excellent service. Couldn't ask for anything more…read more Met every need. Shuttle service to and from the tram system is punctual and always at the ready. Very responsive. Will even bring you to grab something quick from a store if they aren't busy.

The Hilton Florence Metropole is a decent hotel not far from FLR airport. The surrounding area does…read morenot present well, nevertheless we always felt safe. We reserved a standard king bed room and received a complimentary upgrade to a "nicer" king bed room. Nicer I guess because it was a corner room with a "better view" but not much else was different to the standard king bed room. The common areas are beautifully decorated and well maintained. Front Desk staff were always informative and helpful. The Executive Lounge, with indoor and outdoor seating, was always stocked with snacks, drinks, and small bites. We had dinner in the restaurant there and it was just ok. Not bad but also not very good. The servers, though, were very attentive and friendly. We did take advantage of the complimentary shuttle provided and were dropped off at the local train stop, just across the street from a mall. When we returned later that evening, I called the hotel to let them know we were back at the same drop-off location, but we still had to wait about 40 minutes for the driver to pick us up. Not a major inconvenience, until the rain started falling. Thankfully it was very light rain but there's no place to seek shelter at that drop-off location. Overall, we enjoyed our stay in Florence but will definitely stay somewhere else if we do return. As for the local train, it was very easy and inexpensive. About €1.70 per person each way, and it took us straight to the main station, Santa Maria Novella (S.M. Novella) where we enjoyed walking around, visiting the Duomo, and stopping for a most enjoyable lunch and delicious gelato.

Nice hotel . Great location. Needs a little better outside maintenance. Across from museum.read more

my rating is PURELY on customer service. my friends and I had a terrible and very unsafe situation…read morehappen and we needed somewhere safe to use WiFi and figure out what to do next. the front desk man, who spoke little English, did the absolute MOST to help us out. researched train schedules, offered the WiFi password, and even let us sit in the waiting room to calm down and figure out our next plan of action. we even heard him learning a few phrases in English to help better assist us. this man genuinely saved me and my friends lives that night for who knows what would've happened if he had turned us away. amazing service. If we had needed a place to stay for overnight, I would've picked this place in a heartbeat because of this fantastic gentleman.

This hotel is an old fortress from the 12th century that was transformed into a countryside villa…read moreduring the renaissance with beautiful fresco on all the walls dating early 19th century. The place is unique you would find few hotels that authentic anywhere in the world! Of course if you like only recent hotels with all the modern comfort this might not be the place you would look for, the furniture are quite old, there is no elevator so you have to go up a very steep stair etc... but if you like old places this is for you! Additionally the countess of Villoresi is delightful.