Hours say open until 7pm online so why are they closed at 6:15pm? Not worth the effort especially…read moreas the phone rings to a mailbox that has not been setup, hardly a professional appearance. It's probably a better idea anyway to buy new appliances with the service contract for rental units, rather than trying to save on the expenditure and replacing it with an appliance of similar kind. I had a couple that I was interested in refurbishing before doing full upgrades on the properties, but if they can't be bothered to be open during business hours, they don't need my business.

First, let me say that what was advertised online, he actually had in the store. Which was a huge…read moredeal to me since I searched for a new refurbished washer without an agitator and only went to the places that currently had them available. Upon entering, the place is beyond cramped. It's not really feasible to walk around and look but since I already knew what I wanted, I just asked the guy working there. He wasn't the most personable person but when I told him about the washer I was inquiring about, he showed it to me. I asked him if the washer was good and he told me the truth. He said "No. This one have problems later". I really appreciated his honesty! Then he showed me another one with the same price without an agitator and said that one was better. I purchased it and asked him if I could fit it in my Acadia. He told me that this type of washer needs to stay upright or the drum part could shift and not work properly (so no, it wouldn't fit in an SUV) so it should be upright on a truck. I asked if he could deliver. He told me up front that it was a third party delivery service so they would charge me a lot from Springfield to Centreville and that I would have to work with them for scheduling. Luckily, we were able to have a few friends pick it up for us. We've had the washer for a month and I am beyond happy! It works perfectly and I would recommend this place versus any other places I shopped around for a refurbished washer!

We need to repair the washer for the rental property. The owner responded very fast and provided…read morequick diagnosis based on the video and pictures shared. He immediately gave a reasonable quote and fixed the problem the same day. Very professional and reliable!

From the owner: Fast & Reliable Appliance Repair in DC, Maryland & Virginia!…read more Same-Day & Emergency Repairs – We fix it fast so you can get back to life! Licensed & Insured Technicians – Professional, trusted service you can count on. Affordable Pricing & Upfront Quotes – No hidden fees, just honest work. We Repair All Major Appliances – Refrigerators, washers, dryers, ovens, dishwashers & more! 100% Satisfaction Guaranteed – Your peace of mind? is our priority! Serving All of DC, Maryland & Northern Virginia! Call now for same-day service!

My GE washer, less than a year old and still under the manufacturer's warranty, developed a major…read moreleak. Called GE Appliance and Service phone number at 1-800-GECares (1-800-432-2737). I was scheduled for an appointment through Bodewell, a company that manages and handles the service repair requests for GE (phone 833 426339355, yes it was a long phone number). Bodewell in turn, scheduled an appointment time with Topline Appliance Service (571 505 5580). I am not going to go into the details, but one should know that they are dealing with 3 levels of "paperwork, authorizations, and communications." Be sure that you know your CASE NUMBER if you run into any issues. GE will want this information. I am not going to sugar coat the process, it took from January 27th, when I first called in my repair to February 17th to finally get my washer repaired. There were many phone calls in between. There definitely is a communication issue, however, the good news is that Topline Appliance Service did an excellent job with the repair. Fahim, Jawid, and there was a third technician whose name I didn't get, did an outstanding job with servicing my washer. They even pointed out to me that the original installer of my new washer mixed up the hot and cold hoses. They adjusted the hoses for a nominal fee. My suggestion to anyone going through this process is to be proactive with your communications with these 3 companies. Re-confirm appointments ahead of time to be sure that there are no last minute changes, to also keep a log of all phone calls and to be proactive, do not wait for them to call you. I give Topline Appliance 5 stars for the great job their technicians did, but only 1 star for the three companies involved in the process. Update since I posted this review. GE customer support just sent me an email dated 17 Feb 2026 at 544 pm to follow up to see if the issue was resolved. Let me add their phone number as a reference: GE Appliances Consumer Relations 1-800-386-1215 option 4 and enter case number

Topline Appliance did an awesome job fixing my refrigerator. Jawid called and said he was on his…read moreway arrived when scheduled. Very professional, had to replace compressor work was very clean and took provide in his work. Did a final check of the fridge and freezer was cooling properly. I would recommend this company to friends & neighbors. Thank you very much Gary W

Amen was fantastic. Fixed my dryer with no problems…read more He responded in a timely manner, and arrived promptly the next day. Excellent service.

I requested my dishwasher to be serviced because of a faulty water pump. Amen responded immediately…read moreto my request with an upfront and clear quote. He got me scheduled and came out quickly. He was communicative throughout, and arrived with the part and knew exactly what needed to be done. He is fast, knowledgable and offered a fair price. Will definitely call him again if/when we need another appliance serviced. Highly recommend!

Very Good service, helped us find the right part for our oven after oven sparks, even lowered the…read moreprice, Brandon was very helpful in his advice to my Mom and she fixed it herself!

So glad I discovered this place! Needed a replacement dishwasher arm and was able to get it same…read moreday for around $15. Amazing customer service as well.

Arrived as scheduled and fixed our dishwasher in the first visit…read more No issues with scheduling and offered a decent price for the work.

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

The technician quickly diagnosed the problem with our leaky freezer and unclogged the drain.read more

Amazing service from Dan - he responded to my request to fix my KitchenAid fridge, was prompt to…read moreschedule me in and came on time. He tried a few things and has offered to come back in case his fixes don't work. He also checked my washer without charging more. Will definitely recommend for appliance issues

Simply put, if you are in need of an appliance repair, give Dan a call. He came to the rescue for…read moreus when our LG refrigerator had a part go bad. He was on time, professional, and fixed the problem very quickly after diagnosing the issue and procuring the part needed. Price is more than fair. He will be our go to guy for appliance needs in the future!

Online ordering is a very simple process. One of the only places that do delivery to the…read moreSpringfield area. I would definitely try to pick an arrangement that has long stemmed flowers that give the vavavoom you want if the recipient is receiving a nice surprise! I chose the hummingbird arrangement (Premium version) but didn't realize it would be more compact and smaller but that's my own fault. The flowers looked relatively fresh and vibrant. Delivery was very expedient. And the service was amazing! Especially when this nincompoop inputted the wrong street address online and didn't double check the email confirmation! Email notifications arrive promptly, too! The staff was able to fix the delivery in record time, were extremely accommodating and so kind! 5 stars!!

Great valentines flower arrangement and very flexible regarding timing. Recommend highly.read more