If you're looking to buy an umbrella, and thinking about buying a "Nubrella", you may want to think again, after reading this review...
The Better Business Bureau assigns ratings from A+ (highest) to F (lowest).
Nubrella has a 'F' rating!!
(Click the link so you can see the 'F' rating, and read more complaints from other people where they too didn't their product/merchandise they paid for, and didn't received a refund!)
https://www.bbb.org/south-east-florida/business-reviews/umbrellas/nubrella-in-boca-raton-fl-90017564/reviews-and-complaints
Read below, to see the response to have our money back, to no avail:
From: Alan Kaufman alan@nubrella.com
To: 'Vincent Hill' Vincenthill2001@yahoo.com
Sent: Sunday, June 7, 2015 3:41 AM
Subject: RE: Refund Now ! ! !
First of all my name is Alan not Andy. We discontinued the old `bubble' design so it is not available.
Your social media threats are so immature. We have thousands of very appreciative customers who are patiently waiting for such an unbelievable innovation. It is not easy to bring such a new product to life. I think of all our customers who are in wheelchairs and are just so thankful for such a product and then there is you?
My advice to you is you will get a lot further in life being nice and understanding. Did $60.00 really affect your life so much to claim theft. You seem to have some inner anger. People like you hurt this world . You will find peace with some compassion and understanding!!
We will refund you no problem as we have a backorder list at $99.99 --- much more than you paid.
Please refrain from responding and just move on...
Warmest Regards,
Alan Kaufman
Nubrella® Inc
Founder/CEO
617-909-5554
Alan@nubrella.com
www.nubrella.com
NubrellaSignature_tag
Nubrella® is Patented and a Registered Trademark
From: Vincent Hill [mailto:Vincenthill2001@yahoo.com]
Sent: Saturday, June 06, 2015 11:18 AM
To: Alan Kaufman
Subject: RE: Refund Now ! ! !
My receipt says:
Thank you for your order. Please anticipate delivery in June.
In June! NOW! You're saying August??!!
Yeah, give me my money back!
I don't even want the "new and improved" style! Just give me the original version I saw on Shark Tank (and I can expect to receive product in one week), otherwise I want a full refund of my money, now!!
(I've attached my original purchase order so that you have all my information to refund my money.)
It's a shame, you had to "steal" customer's money to fund your "new and improved" version!!
I am definitely going to tell EVERYONE I know about this experience!! (And in the day of social media, that's not good, Andy!)
Sign,
Unsatisfied Customer,
Vincent Hill
Santa Monica, CA 90404
-------- Original message --------
From: Alan Kaufman Alan.Kaufman@nubrella.com
Date: 06/06/2015 6:09 AM (GMT-08:00)
To: vincenthill2001@yahoo.com
Dear Nubrella® Customer,
Nubrella® Update:
We apologize for the lack of communication. We have been working diligently on finalizing our new OPEN-FRONT backpack style worn Hands-Free design. We have made some significant enhancements vs. the prototype seen on our website.We are in production and will have product to our fulfillment center in early August then in your hands a few days later.Our website is down as it is being overhauled. We will be revealing the final new look in early July. I can assure you the product is amazing!!!As Founder I sincerely apologize for the delay and any inconvenience this may have caused.I thank you for your patience and business.
Warm Regards,
Alan Kaufman
Founder/CEO
Nubrella Enterprises LLC
Boston, MA 02116
alan@nubrella.com
www.nubrella.com
617-909-5554 read more