Great doesn't begin to cover it, Michael O'Brien and his team are always looking out for their customers and giving helpful, honest, advice. This is a company you can trust, with real people on the other end of the phone. The low reviews are clearly out-of-area and probably picked the wrong company to leave a review on. Anyone local to the Quincy, IL area knows that working with O'Brien Insurance is working with the best! read more

Terrible to deal with. The service is terrible they will not help in any way when dealing with a claim. Can't.get away from them fast enough. read more

Trash insurance company tbh, I've have used them in the past and for me it's just the simpler things. They treat you like another number. No values here.... bad parking as well. read more

Great Insurance Company! Michael is our agent & really explains things well. We have all our insurance with them and would recommend them to all our friends. read more

You never know what is good about insurance until you need it. Well, after paying our home insurance for 15 years or more, we noted some odd damage to the roof. One inspecter said hail damage. Called the company, who sent an aduster. Adjuster came---ladder too short--adjuster left---6 days later, adjuster came back with a longer ladder and noted hail damage to the metal parts of the roof, gutters, flashings, etc. But, amazingly enough, not to the shingles??? So tell me does hail fall just on the metal parts??? I think not. Agent says that they have to measure the pings per square foot, blah, blah, blah. Long story made short, they do not cover it. O'Brien is an independent agent. I remember when he came by wanting to offer us a bid and, as I said, all is good when you don't need anything. He represents Erie, among other, and that's who we had. When we needed insurance, after so long, we were not in their hands---we had no protection at all. Buyer beware. read more