I called O'Brien's about my mother's, who lives in the Warren PA area, vehicle after her usual mechanic stated she was getting a check engine code that related to a transmission issue. After speaking with Chad he recommended we have her car towed as a precaution. After his technician evaluated the vehicle he called and explained to me that it wasn't an internal transmission and recommended that we take to it to the local Buick dealer as the code indicate an electronic issue. I asked if it was drivable to that dealer and he said yes. As I live in Buffalo, NY I told him i would come pick it up later in the week on my day off. He said that's crazy to drive 5 to 6 hours round trip and he would have one of his guys get it to the dealer. Now that's what I call customer service!!!!!!! I would highly recommend O'Brien Transmission Service. read more

I would not recommend this repair shop. Our vehicle sat on the lot for three weeks, and every week we were told we'd receive a quote the next day. That call never came. We were eventually told the truck had been put on the lift and that the transmission needed to be replaced. We mentioned that we believed the transmission might simply have been overfilled with fluid, but that possibility was dismissed without being checked. We had the truck towed to another repair shop, where they found the transmission had simply been overfilled with fluid. Nothing else needed to be repaired. To make matters worse, we were charged a diagnostic fee. If a proper diagnostic had actually been performed, it should have identified the real issue instead of incorrectly recommending a full transmission replacement. Based on our experience, this shop appears to take on more vehicles than it can reasonably handle and doesn't provide customers with a realistic timeline or explain how many vehicles are ahead of theirs. While we were there, we saw several customers decide to have their vehicles towed elsewhere rather than continue waiting. Overall, our experience was frustrating. We found the communication poor, the diagnosis inaccurate, and the service unprofessional. Unfortunately, we cannot recommend this shop. STAY AWAY!! read more

My 1995 Z28 was fitted with a shift kit. It was close to undriveable. I spoke to Chad on the phone. Don't know if it was arrogance or confidence but he said he could fix it. He said he had done "thousands." So I decided to give him a shot. It took awhile, but when he called and said it was ready he insisted I give it a test run. And it was unbelievable. Shifting is smooth, fast, quiet. The car is an absolute joy to drive. The cost was consistent with the estimate even though he found an issue that caused the check engine light to stay on. No one else could figure it out but he fixed it and the cost was still within the estimate. I have nothing but praise for this place. Thank you ten times over. read more

I recently had transmission issues with both of my vehicles. The repairs were done in a timely manner and reasonably priced. Chad is a people person. He is friendly, and fully explained what repairs were made. I would highly recommend this business. read more