So, I've tried to on more than one occasion give the benefit of the doubt. After nearly one year of…read morerepair work fully paid by the way, and many many hundreds of dollars in tow bills rental fees etc, and time missed that I cannot get back...... DO NOT I REPEAT DO NOT TAKE YOUR VEHICLES TO CHAPLINS TRANSMISSION IN OLNEY, IL. MORE TO COME BUT THIS IS A SNIPPET. It took me to post for calls and for help. The help offered was take down my post and then I will get a rental vehicle.

We dropped a truck off on May 17th to get the transmission rebuilt and it did not get finished…read moreuntil August 2!! They got it taken apart and then put back together. Apart was bad so they had to take it back apart and fix it again but still!!!!! There's literally no excuse to take that long!!!! Every time we would call, "Oh it will be done by the end of the week,"or "oh it should be done by Monday or end of day tomorrow". Always got told something different.

I had the rear ended on my truck replaced by a different mechanic and it ended up grinding and…read morepulling the u bolts off while pulling. Jim's was able to get it fixed on a tight budget and the customer service was outstanding! seriously a lifesaver. highly recommend!

Almost every time I visit Fairfield I take my car to Jim's Custom Automotive because I know that if…read moreanything is needing attention, they are going to spot it and fix it right. I make a lot of long trips, so I want to know that my car is not going to have any problems on the road. I fully trust these guys, and they have never let me down!

Gregg has been taking care of my sister's car for quite some time now and is very thorough, fair,…read morehelpful and considerate. He has gone "above and beyond" to help my sister during a recent situation and our family appreciates his help! Please, do not hesitate to use Ritter's Auto shop for your auto maintenance - they are outstanding!

This place was an oasis in a desert! They were the nicest people I've ever had to deal with in a…read morecrisis!! They not only took care of my daughters vehicle, which was mine btw, they drove them 37 miles to rent a car so they could continue on there journey to my father's memorial in Arkansas. They were very thorough and did a great job replacing my rim and helping my daughters when I was not able to. I would recommend them to everyone who needs somebody that they can trust! Greg treated my girls like they were family!!!

This place is awesome! Clean place. Nice people working there. Aired up my tires free of charge and…read morepolite the whole time. I will go back for car needs .

I was there from out of state when my VW had issues, initially they explained they were way over…read morecooked but eventually they agreed to take a look at it. In about 45 minutes they had me on my way. Thanks guys, you are great! Joe

Dan is very good and his business speaks for itself. We had our pickup truck in a few years ago and…read moreit was fixed and the cost was reasonable. This time I called several times and left messages but received no return call. Our pickup wouldn't start and Dan is the only mechanic we trust.

I took my car here because something was wrong with the Antilock brakes or traction system and they…read morehad it for a couple of days and said that they fixed it so we paid the $400 charged, but the same issues kept happening (I was too anxious to go back about it because a month had passed by ,and now at this point its been over a year). I also had to have my car taken here once when it just completely stopped. I'm still not fully sure what was wrong with it but they got it working again after about a month of having my car.

Best service around. The Eagleson Team does the job well and provides efficient response times…read more Thank you for always getting it done right!

I purchased a vehicle there and one of the lifetime warranties back in 2014. The other day it broke…read moredown and needed repair. The part had to be ordered in and took 12 days. They gave me a loaner vehicle and the warranty is still being respected. It's as advertised. Great company. Great Service. -C. Sanders