This place sucks, seriously.
I went there with my friend at 4:30pm-ish - we had an appointment a 5pm but the receptionist we called said we could come as early as 4:30pm so that's what we did. We got in and we literally had to wait 2 hours before we could get into the spa area where the hammam, the pool and the massages take place. The place didn't even own single use flip-flops, they gave us havaianas that had been used before but apparently had been 'sanitized'.
We complained about the wait and we still were not told when we would be able to get inside the spa area. We told them we had dinner plans afterwards and were told that it would be great once inside the spa area so we should re-schedule our dinner plans.
When we finally got inside, we were told to go to the hammam, and we were not even given a towel to go to the hammam with. We had our bathing suit on but it is still gross to sit our bottoms down on the stone where everybody sits down and puts their feet on. We asked about towels and were told that they didn't give towels out for the hammam but that we should not worry, since the place is very sanitized. Yeah right... when do they have time to sanitize during the day when there are always people inside. The only time they can sanitize is in the evening or early in the morning and that means the place fills up with germs during the day. Plus there was a ton of water lingering around on the floor, which made the hammam look a little dirty.
Also when we got sick of waiting inside the hammam we went into the pool and we were told off for going there, as apparently we were supposed to wait to get our massage, body scrub etc before going inside the pool. But nobody told us the order of things so how were we supposed to guess....
Also at some point we were waiting on the side of the pool and a cleaning lady stood up on it with her shoes on to pick up some water glasses, that is gross!!! that is where we sit down in our bathing suits for goodness sake...Then we had to wait forever for our turn to get the massage etc, and since we couldn't wait any more we decided to leave.
Btw I got a huge breakout the evening and day after. That is because I had not taken my cc creme makeup off my face, and that in turn is because the makeup remover they had had fallen on the floor and looked so cheap that I didn't want to put it on my face. Gross.
I am definitely not going back. read more