1. O'Keefe Flooring

    1. O'Keefe Flooring

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    O'Keefe Flooring

    5.0 (1 review)

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    8 years ago

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    Dolbier Floor Care & Restoration - we have the best equipment in the industry

    Dolbier Floor Care & Restoration

    (5 reviews)

    We were amazed at the quality of work by Dolbier on our old Persian rugs, they came out looking…read morelike new! Derrick Bond, the gentleman who delivered our rugs, could not have been kinder and more helpful. He helped us move all our furniture around until we felt it was in the perfect place. We just can't say enough good things about Dolbier, we highly recommend them to anyone who wants professionally cleaned are rugs. And hope that you get Derrick to be the one who delivers! Great work!

    I am filing this complaint against Dolbier Disaster Restoration (DDR ) for reasons that are listed…read morebelow. These events occurred while they were repairing our roof. A large tree limb fell onto our roof. It created holes in the shingles, sheeting and decking. The damages were covered by our home owner's insurance policy. The insurance adjuster allowed for replacing the shingles and sheeting on the entire roof and to repair the damaged decking. DDR was selected to do the repairs, they were provided with the adjusters' scope of damages--replace the entire roof and repair decking. I used the following terms to identify my view of the structure of a roof. Shingles are on top of the roof, sheeting goes between the shingles and the decking, we had two layers of sheeting, felt and titanium, decking are 4x8 sheets of wood that are attached to the rafters. The roof that was struck by the limb and authorized for repairs was one entire side of a gable roof. I happened to climb on to the roof and observed the roofers as they were working.This is what I observed-- 1. Approximately 1/3rd of the roof had been removed. The roofers were in the process of replacing this part of the roof. The balance of the roof was untouched. DDR was authorized by the insurance adjuster and myself to replace the entire roof. They arbitrarily opted to only do 1/3rd of the roof. Why would DDR replace 1/3rd when they were requested and authorized to replace the entire roof ? 2. I observed that the roofers were in the process of laying down felt paper. They were rolling the felt over a large hole. The hole was very noticeable- it was about six inches wide. A visual inspection showed the hole was also in the decking. The titanium was not present. It was very clear that the workers were going to cover the hole and not repair the decking. There were other holes in the roof. They had already covered these holes with the felt paper. There was no material on the roof to repair holes. It seems reasonable to assume that the other holes were not repaired-they were covered with felt. Later I found on the ground the piece of titanium paper that cover the hole, apparently the roofer cut it off and threw it over the side. It has a large tear where that the limb made I have this piece of titanium. I contacted DDR and advised them of this situation. A few days later a different crew arrived. They properly replaced and repaired the entire roof. A frightening thought --Without proper roof repairs, rain would continue to entered our home year after year. We all can envision the consequence of the damages this would have cause to our home. Thank goodness my 78-year-old body gave me the strength to climb onto the roof. I do wonder if this happened to a person unable to climb onto the roof, or assumes the repairing company would do what the insurance company felt necessary to properly repair their roof. Can you imagine what their life would be like when these defects was discovered ??? FYI, I've been in the property casualty and risk management insurance for over 40 years. My first job was a claims adjuster. I've worked with very honorable professionals. It is very difficult for me to imagine that companies can provide this type of service and walk away leaving the homeowner in a pickle while there were fully compensated. Thanks for taking time to review this matter. Regards, Tim Cummings, CPCU

    Fernwood WNC - Master After Refinished

    Fernwood WNC

    (1 review)

    We love Fernando! When we initially met him, he was working with another contractor we had hired to…read morerefinish some old hardwood we found under really ugly laminate. Fernando was left to stain and seal the floors so we got to know him fairly well while waiting for the floors to dry. Since we can't afford to do all of our floors at once we asked Fernando if he would take on a new hardwood install in our tiny bathroom which he was kind enough to do. He even ok'd the job with the company he was working with when we first met him; which I feel quite certain not everyone would do. We love our new hardwood in our tiny bath. You honestly can't tell the new floors from the original hardwoods that Fernando feathered in beautifully. He was even kind enough to remove the wood from some previously pet stained boards while he was feathering in the new with the old. When we install the rest of our wood next February 2024, we will certainly be calling Fernando. He is a hardworking, kind person who not only listens to his clients but honestly seems to care about what they want. Not only that, but he does really great work! Fernando will forever be our "floor guy".

    From the owner: We specialize in hardwood floors: refinishing, installation, floor repair, engineered hardwood,…read morevinyl planks and more. We are great at working with your schedule and need. We also do Epoxy Overlays for tile, concrete garage floors, and basement floors. Customers can choose from a solid color, flake floors, or metallic epoxy. Check out our website for more information. ~Thank you for stopping by! •Fernando and Virginia

    O'Keefe Flooring - flooring - Updated July 2026

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