Placed an online order for pick up. It's 1207 on a Thursday during lunch hour and I arrive at the…read morestore to pick up my order. There's a sign on the door saying they're CLOSED and will be back in 30 minutes. Was that a half hour ago or a couple minutes ago. Either way, it's poor service to close in the middle of the day. Wow. It took me a half hour to drive there and I was told they were open til 7pm when they called to let me know my order was ready. No answer when calling the store so I call customer service who tells me they can't adjust online orders after the store accepts them. They tell me the store was closed for inventory and that I would need to drive back there for a refund. Batteries plus customer service needs to do better. I'm on hold for 15 minutes to be told to go back and nothing could be done on their end. I don't live here. I have a flight to catch. I don't have time to drive back out there to process my refund or pick up the item. I call the store and was told they don't have the authorization to process refunds over the phone and would need to call the district manager. Im on hold another 15 minutes and was told they would call me back. It's been about 2 hours since this back and forth started and still no call back. It amazes me that the store isn't prepared to allow me to pick up the item and then expect me to drive back out there for a refund. I've wasted enough time. Don't want to risk driving another half hour there to find the store still closed and miss my flight.

They have a big selection of specialized batteries and many other items. The employee that helped…read moreme with my search knew his stuff. Very cordial and customer service oriented. I am glad they finally got around to putting their store (Universal City) closer to my area.

Buying batteries anywhere else is buying at the wrong place. I'll never "willingly" buy my AGMs…read moreanyplace else. They'll back the product. They'll stay late to help you if they know you're coming. If you're tired of crappy batteries, go get your AGMs from Steve!

From the owner: At Advance Battery Co. we pride ourselves in first-class service that is second to none. We will…read moreprovide you world class batteries at competitive prices no matter how large or small your company. We will provide you with all types of batteries, from standard automotive, golf carts, floor scrubbers & industrial equipment, and a complete European line. We are your complete battery line!

I really recommend using this place for your automotive needs. Christian, at this location in…read moreCibolo, was able to provide excellent service on my vehicle and gave me information needed to make an informed decision about my car trouble. I was surprised and refreshed to see such enthusiam and friendliness at such an early hour in the day!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Went in to get a portable battery jump starter. The gentleman working was very kind and helpful in…read morefinding what I needed. Even helped find the most affordable option. Much appreciated & would definitely shop here again!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I came back to give the Walzem location yet another chance but they messed it up again! After…read moregiving them the year make n model of a car part for repairs I take it for repair the next day and the mechanic informs me that O' Rielly still gave me the wrong part. As they were putting my car back together so I could go exchange it for the correct part they informed me that they have the correct part that I needed so I told them go ahead n do it then because I don't feel like going back n forth until O'Riellys gets it right. So I return the wrong part afterwards at the store and instead of giving my money back they say it will take 3-5 business days for my money to be refunded ....seriously??because of their mess up I have to wait?? I will not be returning here anymore except to raise some Hell if I don't get my money back into my account within the 3-5 days!

Walked into this place, the only customer in there mind you, and went up to the front where 2…read moreemployees were behind the counter. I asked for a part & they completely ignored me and continued their small talk convo. I quickly turned around and just walked out, it was so weird. Don't bother coming here expecting any kind of bare minimum customer service.