I have insured all of my vehicles with State Farm for nearly 30 years and all of my homes for more…read morethan 10 years. Unfortunately, when my previous agent retired, I was reassigned to Jason Barnes. Since then, my customer service experience has been extremely disappointing. I have never been able to speak directly with my agent, as he is consistently unavailable and does not return calls. Additionally, the staff in the office are not equipped to answer my questions, take accurate messages, or provide timely follow-ups. To say I am disappointed is an understatement. I will be switching to Allstate this week--and, regrettably, it appears that no one in that office is concerned about losing a long-standing client.

I wish there was a way to give Jason Barnes and his team 10+Stars. I switched to State Farm before…read morethe previous owners retired , and I was assured by Maria( previous co-owner) that the new guy, Jason Barnes, is a great guy. Maria was incorrect, Jason Barnes and his team are PHENOMENAL! I know that you didn't ask but I'm feeling generous so I'll tell you. They're great listeners, professional, personable, knowledgeable, consistent and they anticipate your needs. For example, I just inquired of Deante about life insurance and I had in mind to compare whole life vs term , I didn't have to ask him because he automatically provided the information. He also noticed that my birthday will be tomorrow and wished me a happy birthday in advance and explained premiums are based upon your age when you initially enroll. I talked to Kailyn a few minutes earlier to make my payment in advance of autopay. She was cheerful just like every agent that I've ever spoken to at Mr. Barnes' office. I don't know how Mr. Barnes vets potential employees but he needs to teach this skill to other employers and industries because customer service, including in the medical field is desperately lacking when it comes to hiring people who are emotionally intelligent. I pray that Mr. Barnes becomes prosperous to the extent that he can send his agents on all-expenses paid holidays(vacations). Quality and Customer First Service- I'm here for it!!!

Friendly accountants. Very knowledgeable. Have always done a great job for me. Thank youread more

Tony is thorough, efficient, and explains everything in layman's terms. His turnaround is fast,…read moreprices reasonable, and they stand behind their work. Tony answers clarification questions via email. I wouldn't trust anyone else with my taxes.

Connected with Isabella today at this office (Lowell, IN) and she went well above and beyond in…read morehelping me with my questions. Thorough research, good communication, super timely response back to me but still warm to connect with by phone. If this office doesn't have what you need they will help you find someone that does which is rare. 5 stars for sure!

Wowza what a great experience! I will be choosing them again. They really listened to what I needed.read more

Very professional and helpful with tax and business matters. I use this firm for both business and…read morepersonal needs and have done so for 5+ years.

Top notch Master Estate Planning! Hansbrough Financial Services has over 30 years experience…read more Ron and his team work hard to provide best solutions for his clients. Hansbrough Financial Services has done an amazing job helping my clients to preserve and grow their assets. I really enjoy the way they treat each client like family. Once you become a client of theirs they really go the extra mile to make sure you understand the estate plan before they execute the plan. They have always been very responsive as well!

No pressure quotes with very thorough explanations of coverages and what everything means. Very…read morequick turnaround and easy execution of policies. Highly recommend!

Had a terrible experience with the receptionist Phyllis, she was so rude. I would not recommend…read morethis place

An agent with the most experience along with her staff (Jackie) who have been truly informative in…read morehelping me navigate the nuisances in the insurance world. Thank you for assisting with my homeowner and car rental needs. I am so appreciative.

Yusenia is amazing! Excellent customer service and always on time resolutions with any issues I may…read morehave. Overall, great person to work with.

I've came from many generations that are insured with State Farm Charles McGhee. Everyone in my…read morefamily has Charles. His staff is very sweet, polite, very professional. Anytime I need something emailed to me they are very quick on emailing it, also if I leave a message I get a call back within the next 10 mins of my call. I don't think I would ever switch.