This place has no idea what they are doing and their operation is a mess to put it nicely. I bought…read morea bed, went to pick it up and asked about the slats and she told me they didn't come with that bed.....YES THEY DID. Go back up there to get the slats and then the screws are missing for the foot supports. I call back and wait on hold for 12 mins for her to "find some in the warehouse" I just hung up, to hell with Badcock Furniture in Gadsden Alabama, that place is a joke! If I could give negative stars I would!

Went in to by furniture. One of the workers would not greet me. She (Ashley) was at the table with…read morea child. When I asked a question she was very rude. Then another coworker came out to help me. Her name was Shae. While she was helping me the manager (Carol) came out and started screaming at her (Shae) about putting up the first aid kit. In my experience I didn't feel like that was appropriate to be screaming at an employee for not putting up a first aid kit especially in front of customers. Shae was very helpful. The management is not what I would expect it to be. I went back in there a week ago and asked for Shae and the Salesman said she is no longer there. I told him that he lost my business. I would not buy anything from them for the way she treated Shae that day. That the only reason I came back was because of Shae not for them. Told him unless Shae was working there I will not be back. The worst customer service I have ever seen. Especially having employees (Ashley) sit around all day and not working. Here is the second time I have come in and Ashley being rude and playing with her child at the table once again.

We were looking for a bedroom suite and couldn't make up our mind.They are very helpful and have…read moreplenty of inventory.Our cherry bedroom suite came from Country Cottage over 35 years ago.A testament of the quality of furniture they carry.We will be back so tune in next time to The Working Man Review.

Beware of The Cottage…read more I purchased a Jamison mattress and box springs on 12-19-14. They were delivered on Friday, 1-16-15. I purchased new bedding over the weekend and while putting them on the bed, I noticed a place that looked like the quilt had been picked, like a plume of thread was sticking up from the quilt. Looking closer, I saw where the stitching at the base of the plume was out of line with the other common pattern of stitching. I took a picture of the plume area and showed it to the owner of The Cottage and he agreed that it indeed looked picked. His comment was "you wouldn't believe some of the stuff that I get in here". He offered to come out and look at it and did on Tuesday, 1-20-15. I also had a concern about how quick the bed was showing where I slept and he said that was normal. This is the part that chaps me. He said my concern for the picked area was that of a LADY. A LADY??!!! I saw the plume area as a manufacturing defect but it's obvious he didn't. Rather than offering to get me a new mattress, he offered me my money back and said I could go elsewhere and buy a mattress. I had researched other mattresses and decided on a Jamison. He was the only retailer close by that sold them. The more the LADY in me thought about it, the more SHE got pissed. SHE made me contact the factory where the mattress was built, where I spoke with Kim George (in the warranty dept.). Ms. George told me to send her pictures of the manufactures defect and she would forward them to my area sales rep Steve Mehaffey. This part really pissed off the LADY. Mr. Mehaffey contacted the owner of The Cottage and the owner said that the "defect could have happened in the customers home after delivery." Mehaffey concluded that "the bed has been inspected and it is my opinion that no warranty claim exist." I sent Ms. George several follow up emails expressing my displeasure and disappointment in the conclusion of Mr. Mchaffey, only to find out that Ms. George had not read my emails and had deleted them. The insinuating statement from the owner of The Cottage put the LADY over the edge. I ended up talking to the plant supervisor Carlos Morallis, and after sending him pictures, he and his supervisor concluded that I should be sent a new mattress. That was on 3-20-15. The mattress was built the following week and I received it on 4-3-15. Bottom line.....The mattress arrived at The Cottage with a manufacturers defect that the owner failed to acknowledge during his "in home" inspection. He later insinuated that the defect was caused by me after delivery. A piss poor way to treat a customer. Beware of anything you buy from this business. I have attempted to add a photo of the plume but not sure if it worked.

Bought mattress and a set of bunk beds. This place doesn't have anyone to load and the bed I Bought…read morewas incomplete and they wanted additional $ to make them work. My husband had to build something for the mattresses to sit on bc they didn't give us the rails, after returning a 2nd day she gave us the rails but still don't have the complete bed. The owner tried to say I bought it discounted and it came that way. It's a furniture store, I didn't buy as is on Marketplace. Don't shop here. Nice furniture store Haverry's or Ashley's in Anniston.

Avoid this place so you don't get recipes off like we did . We recently bought two bedroom suits…read morefrom them . We paid for The furniture to be delivered . The day of delivery my sent me a picture of a bunch of boxes that they set in the rooms . All of the furniture had to be unboxed and assembled which we were not told at the time of purchase or would have definitely not bought it . I called up set and complained. when I got home and spent 4 hours unboxing and putting furniture together we realized that they had shorted us a set of Chest of drawers for the main guest room . We called and they said they were going to to refund of delivery fee and bring us the missing furniture the next Monday morning. They refunded the $450 delivery but never brought the missing furniture that I paid over $600 for and now reuse to give us what we paid for . They are not only misleading customers they are now stealing for us .

I purchased a beautiful sectional from Longs Furniture a couple of months ago. It is so comfortable…read moreand looks good. But I had a small issue with one piece of it. I contacted Longs and they came out immediately and corrected the problem. Big thanks to Bubba! I highly recommend Long Furniture.

My husband and I furnished our entire 2500 sq ft home from Long's. But usually I am wearing dress…read moreclothes and heels. When our company staged our house they provided the furniture. I went in to purchase the couch. I explained and told them the price. I had rented for 10% value. They then said no, and priced it much higher. They didn't realize who I was. I won't be robbed. Then they realized I had spent thousands there. They tried to get me to stay. Won't be back. I went to Anniston and bought what I wanted and actually found EVACT couch cheaper than the price that I had rented it for. I told my realtor they shouldn't use Long's either.

Gentleman has a building full of constantly changing antiques. Always clean and many hidden placesread more

A little bit off the beaten path in relationship to the other stores that are similar to this one…read more(vintage type stuff). The owner of the store is really nice and an Alabama football fan (Roll Tide!). The place is broken down into a main room, three smaller rooms and a back wall (behind the main room). The main room is more related to furniture type stuff and larger home decor items. My main interest was the back room to the left side. Filled with vinyl, cd's and cassette tapes. Stuff spanning several decades. Some stuff, to be totally honest, probably not that east to come across original editions. Prices might seem a little high, but if you purchase three vinyl records you get 50% off....so there are some good deals to be had. Also, there is a ton of vintage stereo equipment to check out. All in all not a bad place, check them out if you're in the area.

This business looks closed for the duration. They should keep to their posted hours if they are…read moreopen for customers.

Great place for unique used furniture. This is not a junk store but the prices are not bad.read more