All they care about is your insurance dolls and how much they can get out of them and will lie and bully anyone there to get all out of them they can !! Provide absolutely no help unless you say watching anything on Netflix is treatment. Do their best to keep you medicated and cold. This place should definitely be investigated on fraud and corruption. And not providing any ounce of care to the patients there. You're basically a prisoner. T.Clem read more

I DO NOT recommend this place because first off, I was SA'd (s*xual a**aulted) when I was being held down because I was fighting, and mind you, I'm younger than 18 and I'm trans FTM, and they were going to put me in "the chair" but they first UNDRESSED ME WITHOUT MY CONSENT AND THEY NEVER TOLD ME OR SAID ANYTHING ABOUT THINKING I HAD SOMETHING IN MY POCKET BECAUSE AFTER THE 3RD AND 4TH TIME, THEY DIDN'T UNDRESS ME... THERE WERE MEN IN THE ROOM! FIRST TIME: 3 men 3 women, didn't take off my underwear or other things besides my shirt and pants but the men were looking at me while I was being undressed, SECOND TIME: 4 men 2 women, this time they took off everything and the men still looked at me and never looked away, one of them fucking held me down when I was fucking naked and was on top of me. I was FUCKING traumatized and after a while, I acted like nothing happened but I felt like it was my fault it happened and they violated my privacy and didn't even give me an explanation for why they took my clothes off in the first place. (They put scrubs on me so I wasn't naked in "the chair") I FUCKING HATE this place, IT DOESN'T EVEN FUCKING DESERVE ONE FUCKING STAR!! NEVER let your loved one come here and stay here, for their safety, please find another place. read more

Abilene, Texas facility. Our family had to take an elderly family member into this facility for answers on a change of mental health. The situation was extremely difficult and one we weren't looking forward to facing. With the advice and help from our physician, we were able to call and speak with an employee at the facility who helped locate a room for our family member. The employee told us we could bring our family member in asap. When we arrived, the receptionist abruptly and sharply asked "Yes?!?" as we approached her window. Our response was our loved one's name and the lady behind the glass shrugged, raised her eyebrows, and asked who sent us. We told her we had spoken to a man who worked there and she rudely interrupted asking "him?!?", "what man?!?" and then added "Uhhh, there are no men working in that area today!", as she was wincing her lips and shaking her head to everything we tried to explain before being cut off in mid answer to each of her many questions. After finally working through to the answer of who it was who we had spoken with over the phone earlier in the day, and what felt like an arguing match with said receptionist, we were, finally, issued paperwork to fill out and a woman came out to take blood pressure. The entire initial process felt like we were nothing but a bother. Finally, after listening to how the receptionist used a similar tone to another person who entered the facility to retrieve belongings of someone who had just been "released" or "discharged", we, as a family, decided to withdrawal our choice to use this facility. If this is the sort of treatment upon intake and is "The Face" of the establishment, what does treatment for the elderly, behind the closed and locked doors look like? That is a chance we could not take and we walked out with our family member along side us, just after Receptionist tisked her lips at us for the last time. Blood pressure girl came flagging us down outside to quickly sign paperwork to say we chose otherwise. But, she said they had other similar complaints about the same receptionist. Which made me wonder why that issue had not already been addressed if, in fact, it is not a tolerated behavior among staff members? We later received a phone call of apology from the department head of receptionists who assured us that "said receptionist" would be "handled speedily by going back through training." We then were offered to choose their outpatient treatments. read more

Unprofessional/lacking professionalism I was subjected to this place unaware that it would affect my mental health in a detrimental way. "Patients" playing the system to get out of going to jail or court amazed me on how corrupt the system is here. Most of the RN's and 75% of Techs have no compassion for the patients that really need help. Techs slamming doors every 15 mins to check on patient's at night (which is there job) but don't expect to sleep here unless they drug you up on meds that you are unaware of bc you don't have your phone or computer to access Google to research what the medicine is or it's possible side effects (your under a psychiatric doctors orders). The Severely mentally ill patients were screaming and yelling all night and day with not one Tech or RN to simply meet the needs of the truly manic person or persons. Techs need training or coaching of some kind to learn how to deal with those types of patients. It's honestly sad. I am currently working through PTSD from this place through therapy. Do your research before entering a State operated mental hospital. It unfortunately did more damage than good for me. Shout out to Dr Ri and Kyle for trying their best to turn this place around. It's going to take a village but I pray it happens sooner then later. Be careful on who you get as a psychiatrist. You have the right to request a change. Knowing your rights as a patient is Key. read more

This place never answers the phone. Tried to call and speak to my loved one 30 times I called, no one answered and Ben during phone hours.

This place does not even rate a one star rating! Far cry from any Star! Family member recently admitted there. Horrible service to family & patient! No return phone calls from staff on a patient that is legally blind with past eye operations & has special eye medication to be administered & must be administered several times a day with I, myself having medical POA on patient & can not have anyone call me back after numerous phone calls made to Oceans. Patient does not know the name of medications since I, myself get meds filled due to visual handicap. Guaranteed someone would call me back the same day to retrieve the medical POA & prescribed meds needed. Guess what... no calls back so that pretty much says how much they care about handicap patients in their care. Oceans..Do not reply back to this review that your facility cares for their patients like you have on all your other negative reviews, as this is so far from the truth of this facility caring one bit for the patients safety & medical needs!!! BEWARE! read more

Oceans is the worst quality facility I've ever been to. The staff are completely careless. I was kicked in the stomach by one of them in fact, but it was in my room, so no one believed me. I was also jumped by an entire unit at once because the staff left us completely unsupervised in a small room. Therapy staff was decent, but the techs were very unkind and talked down to us. They physically forced us to do everything, whether it was pulling you out of the shower while completely naked, or forcing you to take meds. Would never recommend, especially to the people in despererate need of help, because all this place did for me was give me even worse trust issues and dope me up on random meds. Literally if you said you didn't eat part of a meal, they would prescribe you with another medication. Just wanted to point out the staff members Deana, James, and Tamara because they made my self harm ideation worse with every shift they worked. I thought the techs were supposed to help you, not make suicidal kids feel worse about themselves. read more

I was in the adol unit,they treated me with no dignity.The techs were good,But when it came to the charge nurses/medication they were horriable.They did not respect my peers pronouns.I understand if its for medical reasons,yet if its a casual conversation I see no problem using preferred name and pronouns.I had gotten in arugments with the medication,charge,and techs due to the fact of taking away mine and many other's HEALTHY coping skills which was drawing.They release people who claim to be suicidal,and expect them to be alright?The restrooms and rooms were not to up to condition. My sink and shower was broken.I had complained about yet no solution what so ever.The food is alright.I will not apoint this facility to no one. 2/10 at the most. read more

They never answer their phone for one thing. You can't ever get a hold of anyone to check on your loved one in this facility. I don't give them any stars, just a big thumbs down. read more

I could give this place a ZERO star I would. My child had a suicide attempt and was tranported to Oceans late one night. I did get a call letting me know she made it there and they were doing intake paperwork. I was told I could call anytime of day or night to talk to someone but only after 530 to speak to my daughter and had a 7 minute time limit. Ok I get they dont want the phone tied up. I called the next day after 530 to speak to my daughter and got through on the first try. Spoke to her and got off the phone. Called the next day to speak to a nurse/therapist to see if they had spoken with her yet and it took a long time to hear back and basically they called to get confirmation to switch her medication. I was told they didnt have much information on her due to the fact that they havent had much time with her yet but that she seems fine. Ummmm, she would not be there if she was fine. The entire 6 days she was there I only spoke to an actual dr once and that was when they were telling me they were discharging her. I asked for resources for longer care and the nurse Cynthia told me she didnt need longer care that I just need to "set some rules in place" Ummmm Maam you do not know me, or my daughter please do not assume things. She was very rude on the phone and did not seem to care at all about helping just wanted to discharge and be done. They hardly ever answer the phone. You literally have to call 10 times to get someone to pick up. I was not the only one experiencing this her dad told me he could not get anyone to answer either. I felt horrible because one night no one would answer and I felt like my daughter probably thought we didnt call and we both tried over and over. Once my daughter got home she told me that they were so rude to her, that their would be 7 people at the desk and the phone would be ringing and no one would answer it. I believe it!!!! I would never send my child or anyone to this facility EVER AGAIN!!!!! Then I tried to get her presciption that they "called in" and never did. I had to call and ask them to call it in and then they forgot to add something to the VM they left the pharmacy so it was delayed ever more. SMH read more