Very rude both times I had to call for an explanation on why they were over charging me. Refused to explain and made me call my insurance company, who after going over everything, concluded that I was indeed being overcharged this month. I don't know how to fix it. I sent a letter and emailed Ochsner. I don't even know why they have anyone "working" at this office. They do not provide any level of customer service. read more

Very unprofessional and rude to customers. They should be ashamed to even have the Ochsner name associated with this business. They will hang up on you if you ask to speak to the manager when they are rude to you. I would not recommend this company if you want to be treated with respect. read more