Saw a shirt in the window the night before I wanted to buy for my stepdaughter. Came back the next…read moreday at 11:15, but the shop was still closed even though window hours said they open at 11. That probably should have been a clue about the type of service they provide. I came back an hour later to try to get the shirt. The store was 100% EMPTY except for the guy behind the counter. Politely asked if he minded me taking my mask off while no one else was there because I have a documented medical condition (legally exempt from the mandate) that makes it hard for me to breathe. From across the store, he told me no. I tried to explain to him I legitimately have a condition and medical documentation I could show him and that I put the mask back on if anyone else comes into the store. He told me to keep the mask on or get out. He didn't give me a reason for why he had a problem. He didn't offer me an alternative, he just was rude. Then, as I left, he sarcastically yelled out for me to "have a nice day". I've made the same request at other stores, and have NEVER been denied because I only ask when there are no other customers in the store. I even openly disclose my condition instead of just saying I'm exempt because I want them to know I'm not just trying to break the rules. It wasn't because it was an "Asheville thing" because three other stores were OK with it as long as no one else was around. I don't go in trying to cause problems. I don't try to make a statement. I just try to give my business to local shops who are willing to work with me and my disability. Once I stopped crying and shaking from the unexpected confrontation, I took my money to another store. One who helped me out instead of being intolerant and hateful. So, if you want to give your business to a place with staff who bullied a woman with an incurable disease when there was absolutely no reason to be a jerk, they may have stuff worth buying. But hey, I probably gave him a chance to brag to people how he got to throw an anti-masker out of the store. Glad one of us got something positive out of exchange.

First off, this is the best smoke shop I have ever been to. My wife and I stopped by while on a…read moreroad trip. We were helped by a dark haired gentleman who was incredibly friendly and super knowledgeable. He was able to answer every question I had for him, and he offered me some suggestions based on what I had mentioned while talking to him and ended up with a perfect glass piece for me and some legal CBD concentrate. We also left with an awesome dragon incense holder. Pair the great selection with the incredible customer service and you have a recipe for the best shop I've visited to date.

My husband said the selection was nice. All the cigars are hand rolled with their own tobacco…read more The extremely knowledgeable staff were very helpful. Mario provided some good recommendations. My husband bought the Churchill and Robusta.

I happen to stop by the shop while visiting the city. They only sell their own cigars that are made…read morein the Dominican Republic for the last 31 years. I chose a Connecticut cigar because I just wanted a mild morning cigar to smoke. The service was very friendly and knowledgeable. I sat down in their sitting area to smoke my cigar and it was very comfortable. They don't sell any beverages so you need to bring your own. The air handling system work works very well. I highly recommend this place if you're in the area of downtown and want a quick cigar.

Love these folks! Always take great care of me and order in supplies for me to get extra before…read morelong trips or surgeries where U can't drive for a bit. They keep my dogs CBD well stocked, which I love. They respect the dollar bill & understand that having low, medium & higher priced varieties of items is important. The manager is cool about getting stock in other stores for you, if another location is closer to you. Hurricane Helene flooded this location & entire shopping center, so I am sad. I don't know if they will rebuild there. I am sure they lost everything. I feel bad for them. Their Tunnel Rd store was awesome though and opened with no power for cash sales even in those first few days where we couldn't find food, water and gas. We were so appreciative of them. All my neighbors go there now, too and they all rave about them.

Amazing service! Top notch shop!!! Walk in humidor, all the vapes, isolated compounds, gummies,…read moreroll your own supplies, glass, papers... all you need. The owner is no BS, smart and personable. I will return when in the area. I travel a lot and enjoy good smokes and good service. Very clean.

Helpful staff friendly people and great selection. Thank you Selena for your time and patience with…read moreme can't wait to come visit y'all again

From the owner: Best Customers Service , best prices , always have deals in the store which you can avail, we order…read moreanything you want within a week.

Great stock of kratom! Very handy as I can get my cigarettes there as well…read more I love the staff and they are very friendly.

I had the pleasure to meet "Cat" she works at the Patton Ave. location. She's a miserable person…read moreand I'm just glad she has a reason to get out of bed in the morning, after driving around to multiple stores to purchase an item from the shop l she refused to sell it to me and kicked me out. Never going to that store again but I will go to the other locations and tell everyone how horrible she is... I went to octopus garden and had a much better experience and they actually let me buy what I wanted. Cody was very nice, and then I talked to Rosa and now I feel much better. Thank you for addressing my concerns.

Staff is always so informative and kind! They offer a great variety and it's a great atmosphere.read more

This is called The Hookah Hookup on the credit card transaction and on maps, not sure which name is…read morethe newest. This is the worst place! No quality products at all! Other reviews must be their friends. They lie to customers about what they offer and then offer no returns since they can't stand behind the crappy products they sell you. I never got a receipt, rude staff, I hope this place goes downhill quickly, ripping people off like this. Oh and they sell Kratom too, a substance that I've seen many have a serious addiction problem with and very hard to kick. They just want to take advantage of people and take your money, gross! You should be ashamed of yourselves.

Great store very knowledgeable of the products and gives great recommendations. Definitely will…read morevisit again!

New person working there is not knowledgeable and HE personally decided to change how the discounts…read morework. Please do not go here. The manager is good and knowledgeable but employee turnover and overall knowledge is terrible. They do not care how much money you spend there and fight over commisions

They will rip you off if given the opportunity. I see I'm not the first…read more I was buying stuff here for months, but my last vape was crackling and overheating and almost blew up in my hand out of the box. But due to "store policy" I wasn't able to exchange it. They know I've spent a ton of money there, and would continue to if they swapped out ONE vape. But they basically told me to go f)$k myself. "Let's see, we could have potentially thousands of dollars of future sales from this dude, or we can f$&k him over to keep our $16 dollars..." Pretty sure the combined IQ of the staff doesn't reach triple digits. GO to Dragon Puff on Haywood. They have a massive selection and are always running deals. Plus I guarantee this wouldn't happen to a regular customer there. Byyyyyyeee