OfficeMax Fairbanks, Alaska I was looking for some items however after walking in I thought maybe this store was prepping for permanent closure. Many shelves had out of stock signs posted and many shelves were empty. I can see being out of a few things but this was really interesting to see aisle after aisle of out of stock signage. The young cashier was friendly and professional and helpful but he can't make empty shelves fill with product so this store wasn't a good option for supplies. This OfficeMAX was more like an OfficeMinimum. They had a lot of pens but it was out of so many essentials. I most likely will not return to this store for my office needs. read more

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Had a small scan project, we went to Walgreens and realized that if we did it that way we would be there for hours. OfficeMax staff helped us-our documents were scanned within minutes and they put them on a thumb drive for us. Friendly, helpful service even though it was outside of the realm of what they typically do for an affordable price. read more

Tremendously helpful while buying my laptop. Friendly, knowledgeable and great laptop selection and prices.

I have spent thousands of dollars on office supplies for my business. I went there to make purchases and wanted to return a couple of items still new with one of the items worth less than ten dollars, they wouldn't match it to my company credit card. I offered to accept store credit toward my surcharges today. I was informed by the manager that policy was to not accept returns without proof of purchase. My policy in this small community is that if I am not treated with trust and given the benefit of the doubt I will only do business with them as the last resort. Monday I will inform my staff to not make business purchases with OfficeMax unless cleared with me. I am sure they won't miss my business but their policy is suicide in the present market. read more

Self serve fed ex is crap. If OfficeMax employees can't even work their own equipment, how are customers expected to?This elderly woman is a paying customer and if she needs assistance then someone should be available to assist her. The guy at the print shop gets hostile and aggressive with me for asking clarifying questions and pointing out their horrible customer service. Then we are told to leave the store and that they are not shipping an elderly woman's packages because he was rude and aggressive towards me first. He told me I had no right to talk to the lady the way I was (I was talking to him the whole time and wasn't being rude to any lady) he tells me to calm down or get out of the store. I looked at him and said that he was the one that needed to calm down. His response to me was "you don't tell me what to do", then walked away after stating they were not going to ship the elderly woman's packages. The lady there presumes to tell me that he was the manager when the business card has no manager title on it (bold face lie) then goes outside to smoke a cigarette. Wow! I am appalled. I work with over 900 people who take treatment of elders very serious. You can bet I am telling everyone about this day and this experience. The elderly woman was in tears. read more

Bought a backpack for back to school. Tightened the strap for the kid and it snapped after not even 10 minutes of use. Guy flat out refused to return the backpack even though it broke by factory defect and it was within 14 days. He wouldn't even look it up because I didn't have the receipt but it was on my rewards number. Biggest waste of $50. Probably not doing business with you guys anymore and I use a lot of office supplies for both of my businesses. If I could do 0 stars or less I would. read more

I will NEVER due business at this Office Max again! Manager was rude and condescending when asking her questions.

Just moved to Fairbanks and was setting up a home office. Naturally Office Max would be my first stop. I visited twice and spent roughly $1,100 in my two visits. The employees were great and very helpful. One thing I needed was an HDMI converter for a Macbook Air for the new monitor I was purchasing that day. I asked an employee if the one I had in my hand would work and he recommended a different one. He wasn't sure if the one I had would work and said he knew for sure the more expensive one did work. No problem. I appreciated his input and got the more expensive one per his recommendation. Once I got home I set everything up and unfortunately couldn't get the HDMI converter to work. After consulting with the company that makes it (1.5 hours) they let me know it was not compatible. I went back to quickly pick up the one I originally had in hand, got that, went home and it worked no problem. When I went back to the store to return the original one, seeing as I only purchased it because the employee was sure the more expensive one would work, I didnt expect to get a refund. Technology needs to have it's original packaging to receive a full refund. I did expect the store to stand by its employees recommendation and at least offer me store credit. The store manager of the day, William, simply recited the return policy over and over, specifically the part about technology needing the original packaging. He was definitely a company man and stood behind the return policy word for word at the expense of the employee who made the recommendation. Extremely poor customer service on William's part. I gave two stars because of the other employees on my original trip to the store. I would not recommend and will be shopping at Walmart or Fred Meyer moving forward. read more